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Events & Entertainment

Island Importer

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201 reviews

4.7201 reviews
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About Island Importer

Data updated
Website
www.islandimporter.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
114 reviews
Replies to negative
43% (3/7)
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About this business

Island Importer is dedicated to designing and manufacturing high-quality beach wedding attire, providing our customers with a casual, yet classy, alternative to tuxedos and synthetic gowns. Over the years our product range has expanded to include, all-silk beach bridal and bridesmaid dresses, 100% linen suits, linen shirts, linen pants, linen shorts, linen vests, and linen jackets for grooms, groomsmen, boys and ringbearers. What makes Island Importer unique is that in addition to carrying a large array of in-stock sizes and colors, we offer made-to-order, custom sizing. This gives our customers the option to order any of our garments in any size, including big & tall, and children’s sizes. Furthermore, customers can choose from nearly 60 custom colors to match their personalized wedding schemes. We still offer a large array of natural-fiber, island wear and yoga wear, including linen and cotton, draw-string pants, shirts, shorts, skirts, Thai fisherman pants, sandals and more. Check it out!Customer satisfaction is paramount to us. We strive to exceed our customer's expectations with flexible, highly personalized customer service. We always do everything in our power to make sure our customers' wedding attire is impeccable and on-time. We treat our customer’s weddings with utmost importance. If shipping a replacement outfit over-night to a hotel in the British Virgin Islands is required to make it to the wedding in time, we will do so without hesitation.

Written by the business, not verified by us.

Is Island Importer legit?

Island Importer (www.islandimporter.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many loyal buyers frequently praise the outstanding overall quality of the garments, featuring soft fabrics, durable stitching, and vibrant colors available. Shoppers also note that orders consistently arrive extremely fast and customer service representatives are exceptionally professional, courteous, and responsive to questions. However, some people mentioned notable challenges with sizing discrepancies, explaining in their feedback that certain pants were tighter, narrower, or shorter than advertised. A few consumers additionally experienced frustrating difficulties regarding the return and exchange procedures when items unfortunately did not fit properly on the first try.

Auto-generated from all reviews of this business. For reference only.

What people say

It was easy to order custom fit pants…

It was easy to order custom fit pants and shirt. I followed the instructions and when they arrived, they fit perfectly. I received updates on my order and the order came sooner than expected. After receiving my order I had one question concerning the cleaning. I called and gentleman that answered was professional, polite, and answered my question. I will recommend Island Importer to all my friends and family.

I paid extra for 2nd day air shipping

I paid extra for 2nd day air shipping. Item was delivered late.

Reply from Island Importer2025-09-23

Hi John, In reviewing the tracking details of your shipment, I see that it was indeed delivered one day late. UPS states that this was due to inclement weather. Though this is out of our control, we apologize for the inconvenience caused, and hope that you are happy with your purchase. Per UPS tracking info: 09/03/2025 8:00 A.M. A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be delayed by one business day. 09/05/2025 10:20 A.M. On the Way Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas. Louisville, KY, United States

I cannot praise this company any higher…

I cannot praise this company any higher the level of service and quality of the clothing is outstanding in every conceivable way. I ordered in the uk on Saturday evening and by Thursday morning I had received my parcel. Including customer care emailing me and saying I had over paid on my postage and refunded me straight away.

Customer service is marvelous

Customer service is marvelous. After placing my order for multiple suites for a wedding party I quickly received questions regarding discrepancies in the measurements we sent, allowing us to correct mistakes before they became an issue. The quality of the suits (pants, vests, jackets and ties) are stellar.