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Island Importer

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201 reviews

4.7201 reviews
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About Island Importer

Data updated
Website
www.islandimporter.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
114 reviews
Replies to negative
43% (3/7)
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About this business

Island Importer is dedicated to designing and manufacturing high-quality beach wedding attire, providing our customers with a casual, yet classy, alternative to tuxedos and synthetic gowns. Over the years our product range has expanded to include, all-silk beach bridal and bridesmaid dresses, 100% linen suits, linen shirts, linen pants, linen shorts, linen vests, and linen jackets for grooms, groomsmen, boys and ringbearers. What makes Island Importer unique is that in addition to carrying a large array of in-stock sizes and colors, we offer made-to-order, custom sizing. This gives our customers the option to order any of our garments in any size, including big & tall, and children’s sizes. Furthermore, customers can choose from nearly 60 custom colors to match their personalized wedding schemes. We still offer a large array of natural-fiber, island wear and yoga wear, including linen and cotton, draw-string pants, shirts, shorts, skirts, Thai fisherman pants, sandals and more. Check it out!Customer satisfaction is paramount to us. We strive to exceed our customer's expectations with flexible, highly personalized customer service. We always do everything in our power to make sure our customers' wedding attire is impeccable and on-time. We treat our customer’s weddings with utmost importance. If shipping a replacement outfit over-night to a hotel in the British Virgin Islands is required to make it to the wedding in time, we will do so without hesitation.

Written by the business, not verified by us.

Is Island Importer legit?

Island Importer (www.islandimporter.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many loyal buyers frequently praise the outstanding overall quality of the garments, featuring soft fabrics, durable stitching, and vibrant colors available. Shoppers also note that orders consistently arrive extremely fast and customer service representatives are exceptionally professional, courteous, and responsive to questions. However, some people mentioned notable challenges with sizing discrepancies, explaining in their feedback that certain pants were tighter, narrower, or shorter than advertised. A few consumers additionally experienced frustrating difficulties regarding the return and exchange procedures when items unfortunately did not fit properly on the first try.

Auto-generated from all reviews of this business. For reference only.

What people say

Great Customer service and fast…

Great Customer service and fast delivery. This is our second time purchasing from Island Importer and very happy with our purchases. The fit and Material is perfect for beach wedding trip.

Reply from Island Importer2026-03-31

"Thanks for the kind words! We're so glad to hear you're happy with your exchange. It's been a pleasure assisting you. Knowing the fit and material are perfect for your beach wedding trip makes our day. Enjoy the celebration!

These pants were for my 16 year old…

These pants were for my 16 year old son. He hates them. They look fantastic on him and fit very nicely. He, like any teenager, wants them to fit baggy and be black. Too bad kiddo, you're wearing these to the wedding. This is a high end pair of pants. You will be pleased.

Reply from Island Importer2026-03-23

Haha! While we might not win the 'coolest brand' award from your son just yet, we’re thrilled to hear that the linen pants look sharp and fit nicely for the big day. Thanks for the high-end shoutout—he'll thank you later (maybe in a few years)!

Outfitted myself and my five groomsmen…

Outfitted myself and my five groomsmen for my island wedding

Reply from Island Importer2026-03-23

Congratulations on your wedding! We’re so glad we could help get the whole crew outfitted for such a special day. Wishing you and your spouse a lifetime of happiness, any many more tropical trips in the future!

Island Importer linen pants good for beach around the house

I love the Island Importer linen clothes. The natural color elastic drawstring pants that I just purchased is a replacement for another pair I wore so much over a couple of years that I wore them out. They look good at the beach or on vacation or lounging around the house.

Reply from Island Importer2026-03-18

Thank you for your kind words! We take pride in the quality and versatility of our linen, and we’re thrilled to hear you’ve enjoyed your Island Importer pieces for so many years. There is no bigger compliment than someone wearing out a favorite pair of pants and coming back for the exact same ones!

I was sent a size 2XL shirt

I was sent a size 2XL shirt, NOT the large I ordered. Sam corrected this immediately and sent the large. Excellent customer service!

Reply from Island Importer2026-03-10

Hi Laura, We are terribly sorry for this mistake. Per our phone conversation, we are sending out the correctly sized shirt that you ordered today. We trust that we have resolved this unfortunate matter to your satisfaction, and sincerely apologize for the disappointment and inconvenience caused. Sincerely, Island Importer

Great customer service experience

Great customer service experience! Amalfi Pants I ordered originally were too tight around my thighs. So I sent an email with few questions about different fit of their various pants and how to proceed with return expecting email response at some point. Instead I got a call back the very next day! Had a very informative conversation about linen. Based on that info I ordered different pants and those fit great! Return was prompt and easy. Very pleasantly surprised in the best possible way with this personal level of service!!!

Reply from Island Importer2026-03-11

Hi Peter, we are delighted to hear that you are pleased with the linen Riviera pants that you ordered, and that they fit you well! We appreciate your business, and are always happy to be of service.

Linen Shirt & Pants - Very Nice!

Both the linen shirt and pants I ordered for my fiancé for our wedding ceremony are very nice! Had to exchange the pants the first time they were ordered and Island Importer was extremely quick to ship out the new size. Customer Service was prompt in their response to an email as well as professional and courteous. Very rare to find that nowadays! Highly recommend this company.

Reply from Island Importer2026-03-11

Thank you so much for the kind words! We are thrilled to hear that the shirt and pants look great and that we could get that exchange handled quickly for you. Congratulations to you and your fiancé on your upcoming wedding! It is an honor to be part of such a special day, and we're so glad we could make the process stress-free. Best wishes to you both!

Fast delivery and matched online…

Fast delivery and matched online descriptions. Good quality for reasonable price

Reply from Island Importer2026-03-11

Thank you for the feedback! We’re so glad to hear that your order arrived quickly and matched the descriptions perfectly. We pride ourselves on delivering great quality at a fair price, and it’s wonderful to know we hit the mark for you. Enjoy!

great apparel

great apparel, make sure to get the kundalini pants they have no zippers or plastic buttons or metal just cotton and a drawstring perfect pants to wear if you're very wealthy because they make you feel like 1 billion bucks!!!!!!!

Reply from Island Importer2026-03-11

That's wonderful! We are glad to hear that our all-natural Kundalini yoga pants make you feel so good. :))

what else do you want?

Navigating the site was simple and any information I was looking for was easily found but more important, accurate. Received my order on time and without surprises. Fit and quality meet or exceeded expectations. What else do you want? Mr. Scott Baker

Reply from Island Importer2026-03-03

That is exactly what we love to hear! We really appreciate you taking the time to share your experience regarding our site and the quality of your order.

Love them!

Love the price, fit and the quality of these pants!! I'm 6'6" and it can be difficult to find good quality garments that fit well and Island Importers does it so well.

Reply from Island Importer2026-02-27

That’s wonderful to hear! Being 6'6" usually means a long search for the right hemline, so we’re stoked these hit the mark for you. We really pride ourselves on making sure fit and quality are spot on. Enjoy your new linen pants!