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Events & Entertainment

Island Importer

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201 reviews

4.7201 reviews
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About Island Importer

Data updated
Website
www.islandimporter.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
114 reviews
Replies to negative
43% (3/7)
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About this business

Island Importer is dedicated to designing and manufacturing high-quality beach wedding attire, providing our customers with a casual, yet classy, alternative to tuxedos and synthetic gowns. Over the years our product range has expanded to include, all-silk beach bridal and bridesmaid dresses, 100% linen suits, linen shirts, linen pants, linen shorts, linen vests, and linen jackets for grooms, groomsmen, boys and ringbearers. What makes Island Importer unique is that in addition to carrying a large array of in-stock sizes and colors, we offer made-to-order, custom sizing. This gives our customers the option to order any of our garments in any size, including big & tall, and children’s sizes. Furthermore, customers can choose from nearly 60 custom colors to match their personalized wedding schemes. We still offer a large array of natural-fiber, island wear and yoga wear, including linen and cotton, draw-string pants, shirts, shorts, skirts, Thai fisherman pants, sandals and more. Check it out!Customer satisfaction is paramount to us. We strive to exceed our customer's expectations with flexible, highly personalized customer service. We always do everything in our power to make sure our customers' wedding attire is impeccable and on-time. We treat our customer’s weddings with utmost importance. If shipping a replacement outfit over-night to a hotel in the British Virgin Islands is required to make it to the wedding in time, we will do so without hesitation.

Written by the business, not verified by us.

Is Island Importer legit?

Island Importer (www.islandimporter.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Many loyal buyers frequently praise the outstanding overall quality of the garments, featuring soft fabrics, durable stitching, and vibrant colors available. Shoppers also note that orders consistently arrive extremely fast and customer service representatives are exceptionally professional, courteous, and responsive to questions. However, some people mentioned notable challenges with sizing discrepancies, explaining in their feedback that certain pants were tighter, narrower, or shorter than advertised. A few consumers additionally experienced frustrating difficulties regarding the return and exchange procedures when items unfortunately did not fit properly on the first try.

Auto-generated from all reviews of this business. For reference only.

What people say

Island Importers made the exchange easy

Island Importers made the exchange extremely easy. They also got my exchange out quickly just in time for me to take off for my vacation. Super quick turnaround.

Reply from Island Importer2026-05-31

Thank you so much for the fantastic review! We are absolutely thrilled we could get your exchange sorted out in time for your trip. Have an amazing vacation, and enjoy wearing your new linen pieces in the sunshine!

Excellent products communication and…

Excellent products communication and service.

Reply from Island Importer2026-05-11

Dear Duke, Thank you for taking the time to share your feedback. We are delighted that you had a positive experience with our products and found our service and communication to be excellent. Your satisfaction is our top priority, and we appreciate your support. Please don't hesitate to reach out if you need anything else in the future.

Absolutely great customer service!!!

Absolutely great customer service!!! Cheerful, friendly and understanding!!! Had to make a return, immediately sent return label. Were able to track when UPS lost return shipment. It went to Alaska from Southern Utah instead of New Mexico. Kept me informed, gave me options, couldn't have been more outgoing and making sure I was not only happy but impressed. They want me as a customer! And their shirts are top notch. I get the non toxic earth shirts which are close to impossible to find especially in 3xl. Congrats to them personally and professionally.

Reply from Island Importer2026-05-05

Thank you for the fantastic review! We are so happy to hear that we could assist you with your return and that you’re impressed with our service and shirts. It’s a pleasure having you as a customer, and we look forward to seeing you again soon!

Very nice shirt

Very nice shirt, a little pricey and not delivered on time

Reply from Island Importer2026-04-28

Thank you for sharing your feedback with us. We are pleased to hear that you are happy with the quality of your new shirt! We apologize for any frustration regarding the arrival date. Our free shipping typically takes 2–5 business days; because your package was traveling cross-country from Santa Fe to Philadelphia, it reached you on the 5th day. We understand how important timely delivery is and appreciate your patience. Regarding the cost, we strive to balance high-quality materials with fair pricing, and we truly value your support of our brand.

Turnaround from the time of my order to…

Turnaround from the time of my order to shipment and delivery was good. The linen fabric is good, but the fit and sizing is not. I ordered a 38” waist which is usually an inch or more too big, but even that was uncomfortably tight.

Reply from Island Importer2026-04-14

Hi Allan, Thank you for your feedback! We are so glad to hear that you were pleased with our shipping speed and the quality of the linen fabric. However, we are very sorry to hear that the 38” waist fit was uncomfortably tight. We strive for consistent sizing and want to make sure you have a pair that fits well. Please reach out to our team directly so we can assist you with an exchange or find a better-fitting option for you. We would love the chance to make this right! Please note that our size 38 pant should measure 40 inches around the waistband, consistent with standard US pant sizing specs and most US brands. Best, Island Importer

WOW!!!

WOW, this company is amazing. i needed a rush customized order for my beach trip and they expedited it for me. 100% crushed linen had me looking and feeling resort ready. Thank you, customer for life!

Reply from Island Importer2026-04-12

Thank you for the glowing review! We take pride in our quick turnaround and the quality of our linen. It’s great to hear we met your expectations for your customized order. We truly appreciate your support! We’d love to see your resort look! Feel free to tag us in your vacation photos. :))