No real customer service
No real customer service. All robots! Horrible service when you have a problem. Need real people to talk to!
issuu (www.issuu.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 31% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
No real customer service. All robots! Horrible service when you have a problem. Need real people to talk to!
Even though I upgraded to the unlimited plan, there was no possibility of publishing a document with more than 10 pages. Customer support was useless. Would not recommend.
I have used ISSUU for several years now. It used to be much easier. But with every update to their software it gets buggier and buggier. To top it off, there is NO customer support. NO chat. NO telephone number to discuss problems. And they have taken away some features we used to use on top of all this.
The system is slow, they have literally tricked us and overcharged us for their new plan, they haven't been honest with us, as a long time client, we never recommend them to anyone. They are greedy and just look for taking more money from us and recently they put their logo in the viewer and ask us to pay even more to remove their logo. We will definitely leave them soon.
DO NOT SIGN UP! I was charged last year for a product I don't use and could not cancel even though I've tried multiple ways and they've just charged me again! That's OVER $6000 they have STOLEN. ISSUU if you are reading this please cancel my account and refund my money!
Love this platform great presentation and elevates my product. Cheers D
Over the years, I have enjoyed using Issuu and watching it evolve. I've always been able to work through their tutorials and the help I've received has been valuable.
Lately, over the last 8-12 months, there's been a noticeable decline: in incident response, in the loss of features (stories and articles), in service outages and interruptions... And it's a shame because the platform used to be very good. But we're starting to consider moving to another one. And we don't want to, but...
I'm really displeased that you removed the re-upload feature from our plan. It strips away one of the best features. The $ 160-per-month increase in the subscription cost to keep that feature is completely unreasonable.
The system for links is frustrating and incomplete! You cannot edit. You cannot review. You cannot make sure that things are working until you publish and then things don't show up right away. I am going to be spending the next few months finding a way to NOT use Issuu for a future publication.
Great site for online publishing of offline publications!
Panicked about an invoice I was not expecting, I quickly reached out to Issuu. Because I had no phone number (yes, the amount was way more than anticipated and warranted a phone call) I did what I could through email. Ella from Issuu answered my question almost immediately and helped me resolve my problem. Thank you, Ella, from Issuu!
Not a good day to ask for a review! Issuu seems to be cutting words short in the pdfs I'm uploading/trying today. Really hope this is temporary/fixable - absolutely useless to me at present.
I have created well over 50 eBooks on this site and each one is better than before. My customers are very impressed. And I couldn't ask for more. Thank you.
My experience with Issuu is that it continue to give me the ability to produce magazine with both myself and my clients are enjoying them.
I rely on issuu for an easy and very effective way to share news and newsletters online. I've a loyal client who has used your service for many years to share Rotary news within my Rotary community. Thank you.
If you're looking for a luxurious experience, look no further than ISSUU.
We had a nice subscribtion, not free but a small amount for the few things we use. But now it's become too expensive unfortunately. Now were working with the free account. Otherwise it had been 5 stars.
Funcional, not to expensive.
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