Welcome to Jollychic.com, where you can find thousands of popular garment brands at reasonable prices.
Is Jollychic legit?
Jollychic (www.jollychic.com) has a 1.6 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews. Last updated 2026-10-25.
Jollychic has very bad customer service. They charge you multiple duties, admin fees, clearance fees while ordering and then charges again while receiving the order.
Customer service has no answer to your queries and they don’t register your complaints.
Overall all it’s not advisable to buy from jollychic.
Reply from Jollychic2019-10-17
Dear customer, we are sincerely sorry for that you are not satisfied with us.
Please kindly note that the duty&Admin fee and Clearance Fee are subject to Oman Customs policy requirements, they are all customs duties, not the extra fees we charge unilaterally.
Your kindly understanding will be highly appreciated.
THANK YOU FOR THE REVIEWS.....NOW I KNOW!!!
I had to cancel an order placed on 17th Sept 2019 and it was to be delivered between 30th-5th October 2019. unfortunately it wasn't and the same time no one communicated, i did a live chat only to be told there are issues at CHINA my order will be shipped within 48hrs i gave it time but on asking for the third time the same story.....actually the customer care just COPY PASTE their replies and at the same time they don't value customers because if they do they should communicate. Then they are full of lies i don't seem to understand why you need to tell a customer 48hours and yet it's not done.
1. Poor Customer services
2. Dishonesty
3. NO Communication to the customers
4. the Co. can't give solutions to customers
So before you COPY PASTE that message on this review have seen you put on every review just work on yourselves. IT'S A NEVER FOR ME
Reply from Jollychic2019-10-17
Dear customer, we do apologized for that you are not satisfied with our customer service.
We will be very grateful if you can show us the your order information here which will help us to check more details and do the corresponding improvement.
Thank you for your great support on Jollychic.
Thanks to all those who put the reviews about Jollychick. U saved me my time and hassle. I put a big X on this business..
Reply from Jollychic2019-10-11
Dear customer, we are sincerely sorry for that you are not satisfied with us.
We will be very grateful if you can show us more specific information here, it will help us to check more details and do some improvements.
Jollychic is a fast growing team which based on your great support.
Worst app and worst customer service. They kept repeating the same questions when it had nothing to do with my problem then the agent Mariam Omar says I don't care! Wow what customer service. Then I come to send an email but their inbox is full and no one is willing to provide a phone number all they keep saying we r here 24 hours to help plz send us an email or chat.
No one deal with this company, there r many better ones out there with better customer service
Reply from Jollychic2019-10-11
Dear customer, we do apologized for that you are not satisfied with our customer service.
We will be very grateful if you can show us the your order information here which will help us to check more details.
We will also feedback this issue to the relevant department to investigate this agent and do corresponding training and improvement.
Jollychic is a fast growing team which based on your great support.
I have a complaint with the captain or delivery driver from Ajoul. Tracking number JC00675774KS. When the driver message me in WhatsApp to send the location direct i sent it to him and he said he will come after 20 minutes but he cannot follow the location nor understand English. I went down even we don't have elevator because he said he arrived and when I'm outside he was not there. He did not even call me, I am the one who called him to tell him I am outside waiting but he never show up and he went to wrong direction. I ask someone to speak to him in arabic to direct him about my location and he said he’l come after 10 minutes, more than half an hour no one came. And let me wait and wait outside and no one show up. For this i want to cancel my parcel and return it back. I don't want to encounter or experienced this ever again. My other 2 parcel I received it with no issues bec the delivery knows exactly my location, but this driver the worst ever.
Reply from Jollychic2019-10-11
Dear customer, please accept our sincere apologies for this delivery issue.
We have already feedback this to our relevant logistic department and they will push the courier company to improve. Your order has been delivered after confirming, hope that the goods will satisfy you.
Thank you for your great support on Jollychic.
Dear customer, thanks for sharing your valuable reviews.
We will continue to work hard to improve the size recommendation and enhance our customer's shopping experience.
Jollychic is a young and fast growing team which based on your great support.
What a horrible comments this shoppers experience was! Im planning to order an iphone but the feedback was not good😲. Now i know..very sadly.
Reply from Jollychic2019-09-24
Dear customer, we do apologized for that you are not satisfied with us.
We will be very grateful if you can show us the item information here, it will help us to check more details and make some improvements.
We will continue to work hard to enhance our customers experience.
Thank you for your great support on Jollychic.
I was planning to buy a mobile from them, but i changed my mind when i saw these horrible reviews. Thanks everyone for your comments which will help other potential buyers to fall in in this mess.
Reply from Jollychic2019-09-24
Dear customer, we do apologized for that you are not satisfied with our goods.
We will be very grateful if you can show us the goods information here, it will help us to check more details and make some improvements.
Thank you for your great support on Jollychic.
I ordered last August 28, and they said that my parcel will be arrived at expected date between September 9th to 12th..but today September 15 and my parcel is still in riyadh since september 2, im just here in jeddah,why it takes that long? My order number is JC00638259KS and after you read this I WANTED TO CANCEL MY ORDER NOW.. multiple times i talked to your customer service and they only have repeating answers in everytime i followed up. Today at 7pm KSA time I am flying back to the philippines, if my parcel arrived before 4pm today then i will take it, but if NOT, sorry no one will receive my order anymore. Just CANCEL it, thank you.
(Services is too bad and will not recommend to anyone this site)
Reply from Jollychic2019-09-24
Dear customer, please accept our sincere apologies for this long time delivery issue.
We have already feedback the issue to our logistic department to confirm details and make improvement to avoid this problem.
Meanwhile, your order will be stopped to delivery according to your request.
Thank you for your great support on Jollychic.
Worst service .. They drive you crazy .. No one answers .. They called me to remove my previous review and promised that service will be better so I erased my review and now I regret ordering from them ... I never had any shipment problems from any online order only Joly chic causes me headache ... I advise you to ti k million of time before ordering
Reply from Jollychic2019-09-24
Dear customer, we do apologized for that you are not satisfied with us.
We will continue to work hard to improve our all services and enhance the customers shopping experience. Meanwhile, your order has been successfully delivered after confirming. Hope the goods can make you satisfied.
Thank you for your great support on Jollychic.
i didn't know this site until i got a delivery package even i did not order anything from this site. i dont have account or idea of this site at all but i am ordering tools in one apps only. im expecting different order and paid online. i don't know how i got order girls garment etc. COD. its like pushing you to pay the item you never order.
Reply from Jollychic2019-09-12
Dear customer, we feel sincerely sorry about this issue.
May I know if you have signed and paid for the package? If yes, could you please show us the relevant package information here which will help us to check more details?
Looking forward to your reply.
very bad experience, don't try it, worst ever online site, customer care staff are lier and not helping, always same answer,just wait
Reply from Jollychic2019-08-28
Dear customer, please accept our sincere apologies for this long time delivery.
We have already feedback your order to the relevant shipping company to push the delivery for you, hope you can keep your phone on.
About the long time delivery issue, we will feedback and push our logistics department to improve.
Meanwhile, we will provide you fully refund if your package cannot be delivered successfully, so please do not worry.
Jollychic is a young and fast growing team which based on your great support.
Irresponsibility people in qatar. 100 times contacted customer care & main office located in Saudi never considered as a customer. some items ordered for Eid celebration still waiting for it. Hope will get it on next Year Eid In sha allah !!!
P.S: Sadness is paid already :(
Reply from Jollychic2019-08-20
Dear customer, please accept our sincere apologies for this long time delivery.
We have already feedback your order to the relevant shipping company to push the delivery for you, we will also feedback to our logistics department for improvement.
Besides, we will provide you fully refund if your package cannot be delivered successfully, so please do not worry.
Thank you for your great support on Jollychic.
Very bad customer service and the shipping company also. You can't receive the Shipments as they told you because drivers are not available!!?? you will waiting Two monthsTw (Be careful in shopping from this site).
Reply from Jollychic2019-08-20
Dear customer, please accept our sincere apologies for this long time delivery.
Hope you could leave your order information here which will help us to check your order details to make some improvements.
Please believe that we have been working hard to enhance our customer's shopping experience.
Thank you for your great support on Jollychic.
Pathetic Delivery Service. Twice it has happened that the individual sent a message and the didn't come then. Every time is is shown the customer didn't answer call, probably a easy excuse for not delivering the
Reply from Jollychic2019-08-08
Dear customer, we are sincerely sorry for that you are not satisfied with the delivery service.
We have already recorded your comments and will feedback to our relevant logistic department to confirm details and improve the service.
Please believe that we will always work hard to enhance our customer's shopping experience.
Thank you for your great support on Jollychic.
The delivery guy has not even made a call to knpw the location. And it says wrong adress. Pathetic
Reply from Jollychic2019-08-08
Dear customer, we are sincerely sorry for that you are not satisfied with the delivery service.
We have recorded your comment and will give feedback to our relevant logistic department to confirm details and improve the service.
About your order, we have feedback to the shipping company to push the delivery for you, hope you can wait for a few days.
The delivery time may be slightly delayed due to the large number of parcels from Eid Al-Adha promotion in July.
Thank you for your great support on Jollychic.
Very bad customer service.
I spoke to several employees from the call center and the manager which all promised to fix the issue with shipping and i never received my item that was actually in my country and got shipped back to the warehouse because they were too lazy to do their work!
Reply from Jollychic2019-08-07
Dear customer, please accept our sincere apologies for this abnormal delivery problem.
Hope you could leave your order number or tracking number here which will help us to check your order details to make some improvements. we will always work hard to enhance our customer's shopping experience.
Thank you for your great support on Jollychic.
Jolly chic are nightmares. I paid for one item for almost 3 weeks and I didn’t get them at all till now. Each time I contact them they always tell the same without action. I am trying to get in touch with the shipping company (ASBAQ) however you cannot find any number. I received message from them to verify the address but anywhere i locate is BEYOND THEIR SERVICE.
Big liars and scammer service. I Dont recommend them at all and please everyone don’t deal with them. BRING BACK MY MONEY INSTEAD!!!!!
Reply from Jollychic2019-08-06
Dear customer, we do apologized for that you are not satisfied with the delivery time.
We have already feedback your order to the relevant shipping company to push the delivery for you, please do not worry and hope you can wait a few days.
The delivery time may be slightly delayed due to the large number of parcels from Eid Al-Adha promotion in July.
Jollychic is a young and fast growing team which based on your great support.
27-Jul-2019: "Shipment delivery failed due to customer requested to change the delivery time."
This is the comments from the order tracking page at Jolly Chick website. When the driver of the shipping company isn't unable to read and understand the shipping address, they shouldn't be doing this job. Postal services which are operating within the country and are unable to locate famous landmarks or building is worth a praise..
And then comes the customer service. The chat support, they don't help at all and are in a hurry to wrap up the session. And they ask "is there anything else I can help you with today.?"
Today is 5th of August. These started on 27th July. Until now I haven't received my products..
So happy and pleased with their customer services and support.
And none of the phone numbers provided works. All are unavailable 24/7 whether it is the shipping company or the Jolly Chick people here..
20-Aug-2019 (Today)
Until now I haven't received the shipment. Just received a call from someone asking about this around the date I posted it here and said since its Eid they are busy. It's over a week since all that's over. No idea on where should I go for the refund. I shouldn't have made the payment. Didn't even get to see the products I paid for. Such a scam people..
Reply from Jollychic2019-08-06
Dear customer, we do apologized for that you are not satisfied with the delivery time.
We have already feedback your order to the relevant shipping company to push the delivery for you, hope you can wait for a few days. The delivery time may be slightly delayed due to the large number of parcels from Eid Al-Adha promotion in July.
Meanwhile, about the customer service, we will check details and make improvements.
Thank you for your great support on Jollychic.
First and Last Worst Experience!!! this is the worst online shopping ever, I shouldn't have trusted this website, I have ordered less than 10 things last July 17 2019 and paid it thru card because they will add cost for COD. until now it is already August 4 and my parcels are not yet delivered, they do not reply by email, they don't have other contacts. this website is absolutely a FRAUD.
Reply from Jollychic2019-08-06
Dear customer, we are sincerely sorry for that you are not satisfied with the delivery time.
We have already feedback your order to the relevant shipping company to push the delivery for you, please do not worry.
The delivery time may be slightly delayed due to the large number of parcels from Eid Al-Adha promotion in July. Your kindly understanding will be highly appreciated.
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