Journey Clinical (www.journeyclinical.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 56% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
When I tried to schedule my intake appt, there was no availability for about a month. I was very disappointed because I was ready to get started. I reached out about an earlier appt, and I received communication almost daily that they were trying to find an earlier appt. Fortunately, I got an appt within two weeks.
I saw Dr. Oppong virtually and was very impressed with the thorough, hour-long assessment. He was unbelievably personable and compassionate and came across like both a therapist and a psychiatrist. I look forward to my follow-up meetings with him.
Reply from Journey Clinical2025-09-09
Hi Vickie, thank you so much for your thoughtful review! We’re delighted to hear about your positive experience with Dr. Oppong. We truly appreciate your patience and understanding as our medical team works through recent delays.
Provider was excellent!! Courtney was really wonderful to work with and put me at complete ease. My therapist was also incredible.
Reply from Journey Clinical2025-08-25
Hi Leena, thank you so much for your review! We're glad to hear that you've had a great experience with our medical team and hope you continue to have a positive experience throughout treatment.
T
Teda · 1 review · Verified · Experienced 2025-08-22 ·
★★★★★
A well-rounded provider experience within the JC network
I encountered excellence from my very first steps within JC, starting with the introductory KAP training. I received help from the various programs and weekly meetings with JC too, including webinars on marketing my KAP practice, and the clinical consultation groups. I also had an opportunity to network with JC KAP providers within my state of Florida during the Florida JC Networking event in Tampa.
Reply from Journey Clinical2025-08-25
Hi Teda, that's amazing to hear! We're so glad that you've had such a positive experience with our team and are grateful to have you in the JC community!
My consult with Lynn was positive. She gave me all of the information I needed for my treatments. The zoom call was informative and polite. These consults are always nerve wracking…. She made me feel at ease and comfortable. She did not rush me and gave me time to ask questions. Thank you!
Reply from Journey Clinical2025-08-14
Hi Dianne, thank you for taking the time to leave a review. We're so glad to hear that you have had a positive experience with our prescribers!
Hi Tony,
Thank you for taking the time to share your honest feedback. We apologize for difficulties in communication that you experienced. We want to acknowledge that current response times from our Patient Support team are experiencing delays due to a combination of factors, including low staffing and increased absences related to vacations and illness. We have notified the appropriate team and they will reach out to you soon.
Great! -
I appreciate the promptness of the response from the team and the kindness and openness of the interviewer. I also appreciated the expertise in answering a wide range of questions that I had.
Reply from Journey Clinical2025-08-01
Thank you for your review! We're glad that you had a positive experience with our team.
M
Morgan · 3 reviews · Verified · Experienced 2025-07-03 ·
★★★★★
Comforting & informative
Very informative process and I have felt supported by all of the providers I have come into contact with!
Reply from Journey Clinical2025-08-01
Hi Morgan, thank you for leaving a review. We're so glad to hear that you've had a positive experience with us.
This experience was amazing ! There were only four of us and each of us was given very personal care and attention as we went through our journey together. The sound bath’s added tremendously to the experience as well !
Reply from Journey Clinical2025-07-11
Hi John, thank you for your review. We're so glad that you had a great experience doing KAP with Journey Clinical.
Great setting up, but decide to go elsewhere, and their "clinicians" drag their feet with discharge paperwork. They will also lie about clinical studies and what other providers do. It's all about money with them. Stay away.
Reply from Journey Clinical2025-07-07
Hi Shaun, thank you for taking the time to share your honest feedback. We’re sorry to hear that you had a negative experience. Please feel free to reach out to [email protected] to discuss further.
G
GR · 2 reviews · Verified · Experienced 2025-05-01 ·
★★★★★
I appreciated the professionalism the…
I appreciated the professionalism the team had with me as I took this recommended treatment into consideration for myself this year. They answered all of my questions and addressed all of my concerns. I highly recommend working with Journey Clinical if you are exploring this type of treatment for your well-being.
Reply from Journey Clinical2025-07-01
We're so glad to hear that you have had such a positive experience with our team. Thank you for your review!
Working with Journey Clinical was amazing. They supported me from the beginning; helping me to find a very special therapist and connecting me with a great medical clinician. I felt confident with my care for the entire course of my treatment, and the results are well beyond my expectations.
Reply from Journey Clinical2025-07-01
Hi Peg, thank you so much for your review. We're so glad to hear that you had a positive experience with our team and with KAP treatment as a whole.
I'm still not sure how I can talk to you in person. My consultation was with Amy Della Rocca. I had to get in touch with the pharmacy and see what was going on with my shipment of Ketamine. Somehow there must have been some confusion on the script. According to the pharmacy I should have been finally filled this past Friday. Still haven't heard that it has been shipped and no tracking number.
Reply from Journey Clinical2025-07-01
Hi Keith, thank you for taking the time to leave a review. We apologize for the difficulties in communication that you experienced. I forwarded your concerns to the appropriate team and they reached out to you. Please feel free to reach out to [email protected] if you would like to discuss further.
