Journey Clinical (www.journeyclinical.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 56% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
After my initial appointment I felt very well informed about the medication, the process and effects of the treatment. I feel very comfortable with my decision to proceed with KAP therapy and I am very much looking forward to this Journey. Thank you Journey Clinical.
very kind and supportive. Thomas Sarti was a gift. I no longer get my medicine from you. I am self dosing and working with Joyous.
I have only had the consult appointment so far and that went very smoothly. Georgina was easy to talk to and I felt very supported and understood.
Samantha was so attentive to the answers I gave in response to her questions, she made me feel welcome, heard and understood. I was not just another patient, I was/am a person. :-)
They will not send my paper work or return calls. They also blocked me on facebook
I was referred to Journey initially by my therapist. With her help we identified areas if myself and thought processes that I needed to understand better. Ketamine therapy was suggested for its ability to temporarily remove or pause my emotional responses to certain things whereby I could examine them internally without bias or preconceptions. I was taught a few intention setting exercises before my first session to make the most of my experience. Because my providers explained in advance what I could expect and armed with clear intentions I can say that the ketamine therapy was vital in clearing the way for me to better understand my reactions and past traumas with a fresh perspective. Its a tool that when used together with deliberate forethought can absolutely help you break out of long established doom circles. In the days that followed the introspection became even more meaningful to me. I now see that other ways of thinking are possible where before I had been stuck in a crisis response mindset that was preventing me from truly engaging with the world around me. Ketamine isn't a one and done fix for the psyche but it is certainly a powerful tool for people that need to get out of their own way in order to heal.
The understanding, integrity, sincere kindness
I paid an initial $362 which included an assessment and initial 2x dose. ten days later I got a message the 2x dose was ready to ship and got a tracking number. A few minutes after that I got a another bill for $358. So this was $720 for a ten day interlude. I balked at paying the additional charge of $358. The original prescription was cancelled. Braun pharmacy seemed baffled but said the doctor cancelled the Rx. This outfit is a money pit. They get you hooked for about $361 but if you don't pay that additional $358 you get nothing.
My experience with Journey Clinical was life changing. Thank you to my guide Thomas Sarti. Our conversations and the opportunity to explore this modality drastically shifted my outlook with past experiences that were haunting me. I found healing and peace.
Communication was excellent They understand my questions. I am really satisfied.
Journey Clinical is fantastic! The medication management as well as ketamine-assisted therapy are both perfect for me. I couldn't be happier with Brittany Castaneda (my NP) and being linked to a fantastic therapist as well.
My experience was exactly as I had anticipated... awesome! And that is important because what we think we will get out of any life experience is based on what we think it will be. My questions were answered, and in most cases, answered before I asked. Sam, aka, Samantha, was professional, knowledgeable and easy to speak with. I enjoyed the time we shared and welcomed with gratitude the new information.
The original training as well as the ongoing training opportunities have been excellent, as is the support. It has significantly improved my practice and has been an enormous benefit to my patients.
Cancelled my initial appointment many times. Doesn’t care about patients . Just wants to make money and take no accountability or liability. Horrible provider. Find any other company for services you need
I’ve had an excellent experience working with Brittany Castañeda at Journey Clinical. She is professional, attentive, and genuinely committed to providing thoughtful, individualized care. Brittany takes the time to listen and makes sure every question is answered clearly. Her calm, supportive approach makes the entire process feel comfortable and well‑guided. I always feel heard and understood during our sessions. I highly recommend Brittany to anyone looking for a knowledgeable and compassionate clinician.
Thomas was great! If your other screeners are as good you’ll be rolling in clients
Thomas is wonderful. Kind and skilled,
I was ready to leave JC and Kristen Moore got me back into staying, believing in myself and some ideas for growing the KAP practice in my small community
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