Great help for newbies to hosting!
I am new to providing online lease and payment options to tenants and I am cautious. The online help and the telephone help were graciously accomodating to my naivety.
About keycheck.com
Data updated- Website
- www.keycheck.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 0% (0/8)
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Is keycheck.com legit?
keycheck.com (www.keycheck.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Customer Support - Paola
My tenant was having problems logging in to their account. I spoke with Paola via text message. They were very informative on letting me know the steps my tenant have to take. Thank you Paola for your support
Had my issue with my lease resolved by…
Had my issue with my lease resolved by Valentina. Great online support!
Quick & Helpful
Vanessa Guerrero was quick & so helpful with answering my question!
Valentina is not a bot. Yay!
Valentina not only answered my questions she checked in to see if I was doing okay. I appreciate the 'real person' interaction. I learned something new about KeyCheck through step by step guidance. Very clear and concise.
great
Carmen works efficiently and solved my problem quickly.
Valentina was very helpful in so many…
Valentina was very helpful in so many ways. She saved me a lot of headache
Carmen was very helpful
Carmen was very helpful. I appreciated their quick help.
The person on the other end was…excellent!
The person on the other end was patient, helpful, and explained everything in great detail.
timely resolution
timely resolution, detailed answers, customer focused and very polite.
She was so helpful and knowledgeable.
She was so helpful and knowledgeable. Great trouble shooting. Thank you.
Worst company ever, Give-10 if i could
Absolutely the Worst Company I've Ever Dealt With! If I could give them a -10, I would. I canceled the service over the phone last year and even received an email my $ was refunded in 2024. Yet somehow, in 2025, they are still charging my credit card. I did not use the service last year and have no intention of using it this year. When I contacted Keycheck, two agents told me, " i am sorry, I understand, but we have a non-refundable policy. Your service will expire in May 2026." This feels like nothing short of robbery. Terrible customer service experience and a truly awful company. I do not recommend them to anyone.
good service
good service, fast response time!
Valentina was really helpful.
The person on the other side Yariith…
The person on the other side Yariith was very helpful and answered all my questions.
There is a learning curve with KeyCheck…
There is a learning curve with KeyCheck and Furnished Finder platform, and the experience varies from website to app, so I find it’s best to stick to their business hours when signing. What makes my experience great is the integration of documents, payments, and quality leads. Having customer care (like Carmen) on quick chat to bail me out when glitches prevail has helped numerous times. While the quick chat support hours being limited was frustrating at first, I now see it as a positive. Better work—life balance and tenants understand they can’t expect to be signing documents outside of business hours.
Vanessa Guerrero was very helpful with…
Vanessa Guerrero was very helpful with doing what I needed done!
Yarith was knowledgeable and his…
Yarith was knowledgeable and his instructions were excellent. He was patient. I am semi technical and 73 years old. I do not like chat box support but know I have to get used to them. I would have liked an example of verbiage I was trying to add to my document. I feel like I am winging it on a legal document. It should suffice for my first rental document on furnish finders.
Yaritza was very helpful
Yaritza was very helpful. I’m still in the beginning process of checking around to see how I want to handle my room for rent. I appreciate his help.
Johanna is an amazing help!
Johanna was so helpful, so quick, and resolved my issue without delay. I’ve spoken with Johanna before but this is the first time leaving a review. I truly appreciate her customer service along with her knowledge.