Keyzar Jewelry (www.keyzarjewelry.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Worst Heart Attack of my Life
I came across Keyzar and had the pleasure to be helped in finding the perfect ring. I took note in the exceptional customer service I had letting me know this was a place I can see myself buying the ring.
Placed the order for the ring I believed my girlfriend at the time (now fiancee) would love. Ring comes in on time but unfortunately missed a crucial component in what I had hoped the ring to have. I believe this was on my end by missing the button out of excitement, but quickly inquired on getting the adjustment. Taking that I had planned ahead of such, the maximum turn around time I was given was 3 weeks. This is where the experience turned downhill.
Once sending off the ring, I did not receive any confirmation the ring was received and in progress. I called and was told that they had possession of the ring extinguishing that slight sense of panic. I was told the expected delivery date will be June 20th and they will fix the emailing system to ensure that I will be updated of anything. My proposal date was set for June 27th, cutting it close but I knew Keyzar can pull through. June 19 comes and I try calling to confirm if my ring is still set to ship, but I forgot that this is a new holiday so unfortunately they were closed. Full faith I still believed it will come in the following day. But the day passes with no delivery and I send an inquiry to the support team of the missed delivery date. They reply the following day stating my delivery date is actually July 20th, and they apologize for any confusion.
I call and inquire with an agent, and they tell me there is nothing they can do to push the request for an earlier date. They are also unable to give the original ring back as they have already started the process. They advised to call back tomorrow and once they consult with their coworkers on options. I call back and they deliver the bad news. I quickly tell them to issue the refund, as much as I loved the ring I did not want to push this proposal date back.
I bought another ring from a local jeweler the following day to which the order will be ready to pick up the 24th.
I also receive an email from Keyzar support from "Dana" stating that they were able to update the delivery date to the 24th as well. Relieved but now in a conundrum of having two engagement rings.
End of the day, I proposed with the ring I fell in love with and decided to keep the Keyzar ring. I told my fiancee of the other ring as well, but she loved the ring so much she didn't even want to see the 2nd ring.
Although I got the ring that I loved, I also had to have the worst heart attack of my life to get it.
Reply from Keyzar Jewelry2026-07-09
Dear Lyle,
First and foremost, huge congratulations on your engagement!
We are absolutely thrilled to hear that your fiancée fell in love with her Keyzar ring and that it was the perfect match for your special moment.
We also want to sincerely apologize for the intense stress you experienced leading up to your proposal. Our goal is always to make this process as seamless as possible, and we are so sorry that you felt a sense of panic during such an important milestone.
To help provide some context for other couples planning their big day, we wanted to gently clarify the timeline of events. When you reached out on May 27th about adding the Euro shank, we were eager to help. However, the ring was sent to us on June 3rd and arrived at our facility on June 8th. Because our standard production time for custom adjustments is 3 to 4 weeks, this initial week-long gap naturally pushed our standard completion window into July.
Additionally, our records show our team first became aware of your June 27th proposal date on June 21st. The moment we realized how tight the timeline was, our team went to work behind the scenes to champion your request. While you were speaking with support about cancellation and refund options, our production team was actually hard at work pulling off a minor miracle—rushing the craftsmanship so we could ship your new ring out on June 23rd, just ahead of your deadline.
We completely understand how agonizing that waiting period was, and we are so sorry for the communication gaps that caused you worry. We always want to do right by our clients, and we are incredibly glad that our rush efforts paid off and the ring arrived in time for your beautiful proposal.
Thank you for choosing Keyzar and for your honesty. We wish you and your fiancée a lifetime of happiness, and we would be honored to assist you with anything you need in the future!
Warmly,
Emma, Support Team Manager
The ring was excellent. Very shiny and exactly what I wanted.
Reply from Keyzar Jewelry2026-07-07
Cameron, Thank you! Knowing it’s exactly what you wanted is an absolute pleasure💖
M
Miles · 1 review · Experienced 2026-07-04 ·
★★★★★
Ordered an engagement ring from Keyzar…
Ordered an engagement ring from Keyzar and honestly the whole experience was great, the ring looked even better in person and my fiancee hasn't stopped showing it off
Reply from Keyzar Jewelry2026-07-06
Miles, she definitely has every reason to! The ring you chose is nothing short of perfect. Congratulations to you both! ✨🥂
A
Alan · 2 reviews · Verified · Experienced 2026-06-25 ·
★★★★★
Best Ring Ever Foreal
Best. Ring. Ever. She literally said it was perfect. Thank you so much Keyzar ❤️. Seriously.
Reply from Keyzar Jewelry2026-07-06
This is exactly what we love to hear!
Thank you so much, and congratulations to you both! ❤️
The process of selecting a diamond and setting was very intuitive. Features of the diamond and ring were easy to compare and the ring was produced and shipped incredibly fast. Once shipped, the package moved swiftly from NY to NM and the packaging was beautiful. We do need a resize, and are hoping that process is as simple as ordering, but we’ve been very pleased so far.
Reply from Keyzar Jewelry2026-07-06
Katie, Thank you for the wonderful feedback!
Don’t worry at all, the resizing process is just as simple and smooth. We’re here for you every step of the way! 💗💕
A
Amy · 1 review · Experienced 2026-05-05 ·
★★★★★
I’m incredibly disappointed by lack of…
I’m incredibly disappointed by lack of response from customer service. I’ve already sent my ring in twice because of oxidation, all they do is clean it and send it back and it oxidizes again. I’ve called and left numerous messages and no one returns my call. I’ve asked for the band to be soldered to the ring so that it’s not constantly spinning and backwards and they refuse. I would not recommend this company!
Reply from Keyzar Jewelry2026-07-05
Hello Amy!
I am so sorry to hear that your experience with us so far has left much to be desired, and would like to correct it if I can.
That said, I had been unable to locate your order by your name, and am therefore unable to look further into the specific circumstances of your case.
I can share, in a general manner, that we do not offer the service of soldering rings together, and not because we are incapable of doing that - but because we believe this to be a highly ill-advised practice. Permanently attaching 2 rings together could make future repairs and resizes challenging or even impossible.
Regarding your concerns with oxidization, proposing a resolution would require knowing a bit more about the current ring in your possession (specifically, the metal type and purity). Without access to your order details, general information is all I can offer.
In order to proceed with looking into this more thoroughly, and under the direct supervision of our Support and Workshop managers, I'd ask you to reach out to our Support team \ fill out a service request form - and ask to be directed to Emma (myself) for continued assistance.
Please rest assured that you would find us eager to help, and to aim towards a long term solution to your concerns.
Regards,
Emma, Support Team Manager
J
Jeremy · 1 review · Verified · Experienced 2026-06-24 ·
★★★★★
Ordered the Lindsey on June 6th
Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb because I liked this style. Overall, it’s legit and the ring looks identical to what is displayed online. 10/10 recommend to others.
Reply from Keyzar Jewelry2026-07-01
Jeremy, it’s so clear that your choices are spot on.
The ring you chose is nothing short of perfect! 🤩
Keyzar Team
Easy and Fast Online Ordering! They make additions very easy to add or manage. Customization is easy! They also offer monthly deals and promotions! I subscribed to the newsletter and will only do business with your company! All the way in Florida! Thank you for making her dream ring come true!
Reply from Keyzar Jewelry2026-07-01
Thank you, Michael! Making dreams come true is kind of our thing 😉 and our team pours their whole heart and soul into every single ring. Sending love all the way back to Florida!
Keyzar Team💍
The ring was spectacular. It arrived well before the expected time.
Reply from Keyzar Jewelry2026-06-29
Thank you so much!💗
It’s always great to deliver early. We make every effort to craft each piece as quickly as possible, without ever compromising on quality...
Keyzar Team💍
A
Adam Henry · 1 review · Verified · Experienced 2026-06-10 ·
★★★★★
Excellent customer service
I purchased my ring on a 10% off sale and the very next day it went on sale for 25% off, so I emailed there customer support and within the hour they had replied and gave me the further 15% off no questions asked. It came super quick from when I ordered it, roughly 3 weeks and I live in Australia. And loved the way it came packaged up aswell. Super super happy with my purchase. Thanks again
Reply from Keyzar Jewelry2026-06-22
Adam, We’ll always have your back. Love putting another mark on the map in Australia...Thank you! 🇦🇺💎
Customer service was amazing, the first ring I chose was not quite right for me, the exchange was very simple and I absolutely LOVE the beautiful ring I decided on.
Reply from Keyzar Jewelry2026-06-22
Hi Karen, this is exactly why we do what we do. Our top priority is making sure you’re happy. So glad you love your new ring! 💎
I was nervous to purchase a ring online. After visiting over 5 jewelers in person, none of the rings we seen were comparable to this one! When I got it, I was worried about the prongs. I sent it back and received the absolute best communication! I am so excited to propose to my girlfriend in August! This ring is stunning! Add the customizations to the ring you choose, you won’t be disappointed!
Reply from Keyzar Jewelry2026-06-15
Sophia, We’re so excited for you! We’re 100% sure she’s saying YES....she is going to obsess over that stunning ring you chose for her. Good luck in August!🤞
The ring I received is absolutely stunning! I have never seen a diamond ring sparkle so much. My now fiancé is in love with it which means the world to me. I highly recommend them and will use them again in the future.
Reply from Keyzar Jewelry2026-06-15
Congratulations, Justin!!! 🥂
Hearing how much she loves the ring means everything to us. Thank you for choosing us for such a huge moment! 💎✨
My experience with Keyzar was phenomenal. The customer service team was so helpful in perfecting my order. I am obsessed with my 10 year anniversary ring upgrade!!
Reply from Keyzar Jewelry2026-06-11
Marah , Happy 10th Anniversary! 🎉
Your review truly made our day, and we're so glad to be a part of it. Enjoy your beautiful upgrade! 💗
KEYZAR TEAM💍
B
Brian l scott · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
The quality I was promised was delivered
I purchased online after customizing the ring of my choice and it showed up some than expected with the quality I was promised. She loves it and I love her so we love you all for helping make it happen
Reply from Keyzar Jewelry2026-06-11
Hi Brian, We absolutely loved reading your review! 🥹❤️
Making sure we deliver top quality is always our favorite part...
