Keyzar Jewelry (www.keyzarjewelry.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Beautiful final piece! A bit intimidating with designing a custom piece and ultimately making a final decision. Paying attention to every detail was key before submitting the order. Customer support was great w/a question on my design and they made sure it was done to my specifications. Again super impressed with the final product, packaging and overall secure delivery.
Reply from Keyzar Jewelry2026-06-11
Thank you so much! Choosing the perfect ring can definitely be a bit stressful, and that’s exactly why we have the best team to help out. So happy you love the final piece and everything else! Enjoy your gorgeous ring! 💍💎
The ring and the stone are perfect UPDATE 07/01/26
UPDATE: After writing this review the Keyzar Support team reached out to me very quickly. They have since taken the ring in for repair. They have provided stellar communication throughout this entire process and provided me with exact specifications of alterations and repairs made. Customer support is phenomenal.
The ring and the stone are perfect. However, its only been 3 months since I've proposed and the prongs already need to be re tightened. I spent a lot of money to have it need maintenance like this so prematurely.
Reply from Keyzar Jewelry2026-06-08
Hello Ty!
I was so sorry to hear to hear that your experience with us may have soured so soon after purchase.
Please expect an email from me discussing more in depth the situation at hand, and how we may be able to address it going forward.
We'll be looking forward to hearing from you and working together to improve your overall order experience.
Regards,
Emma, Support Team Manager
CM · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
Review
Purchasing and tracking the status of my order went smoothly. The AI assistant that helped answer questions was okay. I think I would rather a real person respond even if it took a day or two.
Reply from Keyzar Jewelry2026-06-07
Hello Sir!
I'm glad to hear that your experience has all around gone smoothly.
Like most businesses, we try to improve the service we offer our customers by incorporating an AI agent alongside our human team. For the most part, this allows the team to dedicate their full attention to the more complicated matters we handle, while the AI would typically address simpler questions.
For the future, keep in mind that whenever the AI agent is in service, a human agent is present online as well - ready and willing to assist where the AI can't.
Hoping to be of further assistance down the line.
Regards,
Emma, Support Team Manager
Anyone who communicated with me during the purchase to resizing and to getting it back to me the DAY BEFORE MY TRAVEL - are forever in my hearts. Keyzar earned themselves a lifetime customer.
Reply from Keyzar Jewelry2026-05-29
Eric, Our customers are everything to us. We are so incredibly happy we could bring you such joy! ❤️
The customer service team is very responsive. I contacted them over the phone, via chat, and through email. Each time they were helpful and answered all my questions.
Reply from Keyzar Jewelry2026-05-27
love reading this!
our team is always ready to help wherever you reach out 🫶
Phenomenal service and ring looked even better than what was shown online! SHE SAID YES! The communication was transparent online and arrived earlier than anticipated which was very helpful with the proposal! Thank you Keyzar, she got the ring of her dreams!
Reply from Keyzar Jewelry2026-05-25
Congratulations!! Of course she said yes... 😉 Inside every Keyzar box is a dream come true!
Wishing you both a lifetime of happiness!🥰🥰
Easy process! Scheduled a meeting with one of the staff and figured out what I needed in less than 5 min! It took about 2-3 weeks from when I ordered the ring until is was made and shipped out! Ring came as expected and looks really good!
Reply from Keyzar Jewelry2026-05-25
Marco, thank you so much! Quick, easy, and high quality is exactly what we do best. 🥂✨
Wonderful experience with Keyzar. We ordered both my engagement ring and wedding band from Keyzar. Delivery was fast and customer service was excellent (I had to reach out to request a size change). My rings are beautiful! Thank you!
Reply from Keyzar Jewelry2026-05-25
Hi Bonnie, We are so happy to hear this! It’s a huge honor to be part of your love story.
We wish you a lifetime of happiness together!💍
