KICKS CREW (www.kickscrew.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
I ordered the edition of shoes I wanted, though the time to get them was a little stretched, I have to be honest, the wait was worth it. I have got the shoes I wanted, and man, they are among the sweetest in my collection. I have already created a huge wishlist and being a collector, I will go back to them to complete my collections.
Good thing is that I’m able to get the model that is not available in the mainstream store in my country/location. Product is being authentic by kicks crew so give me the sense of assurance. Only downside, delivery period does take a while for standard service, hence need to have a little bit of patience.
Shoes are damaged I didn’t even get to wear them
Hi Kyshen, Thank you for taking the time to share your feedback. We’re sorry to hear that the shoes you received did not meet your expectations. At KICKS CREW, we’re committed to ensuring a positive experience for every customer, and we’d truly appreciate the opportunity to make this right. Our team has just sent you a follow-up email to review your order details and provide further assistance. Please kindly check your inbox (and spam folder) and stay in touch with us so we can work toward a resolution as quickly as possible. Thank you for your understanding and continued support.
Ordered on the 9th July and it's still saying preparing your order for delivery. Needed shoes before a certain date and not going to get it by then by the looks of it
Hi Hassan, Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.
Good experience. Goods delivered.
Their website was misleading. Shipping within the US identified as free. I am in the US. But they shipped from China and charged $35. This was on a $75 purchase. Totally nuts
Hi, Thanks for sharing your feedback with us. We would like to clarify that KICKS CREW operates as a marketplace, and we do not hold stock of products ourselves. Instead, we source items from our global network of retail partners and sellers. Once the items are received at our warehouse, they undergo a thorough authentication and quality inspection process before being dispatched to our customers. Regarding shipping fees, KICKS CREW does not offer free shipping. Shipping costs are calculated based on the selected items, destination, and delivery details to ensure a smooth and reliable delivery process. All applicable shipping fees are clearly displayed on our official website before customers complete their purchase. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.
I like my sneakers,excellent product good condition
I ordered the wrong size, Anas from Customer Service provided me a good advice. Now I have received my order in correct size and received my refund from the first wrong order.
Second time I have ordered from Kicks Crew with no issues. Item as described and happy with purchase.
I was able to find a rare pair of waterproof Nike's that arrived new, in perfect condition and exactly as I'd hoped for.
Customer service was great and prompt!! Appreciate their help.
Shoes are very comfortable highly recommend them
took a lil longer to ship but so happy with my purchase and they are in great condition and was a pretty good price! would use them again for sure :)
This was a very simple and easy transaction. Shoes arrived as promised and perfect. Will definitely do business with you again.
I paid 400$ pluse duties and taxes with UPS and product was silk screened cheep from china to the USA garbage jersey I feel so stupid paying that much for a knock off!
Hi Sara, Thanks for sharing your experience. We completely understand getting hit with unexpected fees is never a good feeling. Just to be transparent: Our prices cover the item and the shipping to get it to your country. The extra fees you saw are import duties charged by your local government, not by KICKS CREW. We try to flag this at checkout, but we know it can still be an unwelcome surprise. Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system. Please kindly reach out to us at [email protected] with your order number and relevant details so our team can prioritize your case. Once we receive the information, our team will prioritize your case and work toward a resolution as quickly as possible. We appreciate your cooperation and the opportunity to make this right.
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