KICKS CREW (www.kickscrew.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
Slowest shipping and kept changing delivery date. Will not order from this site again!!!
Reply from KICKS CREW2026-07-27
Hi Tressi,
Thanks for sharing your feedback with us.
Upon reviewing your order, we can confirm that it was placed on July 14th and dispatched on July 15th, which falls within KICKS CREW’s stated processing time. Once the package is handed over to the courier, a little additional time is needed for shipping.
We’re happy to let you know that the package was successfully delivered on July 22nd.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
S
Steven · 8 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Great Experience!
Really great experience from beginning to end! Great site, mail communication and fast delivery!
Kickscrew helped to check for item quality before sending to their customers. Makes me feel assured and confident.
S
Sel K · 2 reviews · Verified · Experienced 2026-07-26 ·
★★★★★
My First Pair of ASICS GEL-1130 Mule Shoes
I had always wanted a pair of mule shoes with thick soles that would last for a few years, instead of having to replace a pair of women's mules every three months because they wore out so quickly.
A few weeks ago, I happened to come across Instagram posts featuring trendy mule sneakers and discovered the ASICS GEL-1130 Mule Shoes.
Unfortunately, they were out of stock on the ASICS website in my home country. After doing some research on Google, I found that my size was available on KICKS CREW. Before placing my order, I visited a few physical ASICS stores to try on the regular GEL-1130 shoes to confirm my correct size. I then ordered the white pair from KICKS CREW.
I didn't expect the shoes to arrive in just two days, so I was pleasantly surprised. I was even happier to find that they fit me perfectly! It was my first time ordering from KICKS CREW, and I was impressed by their fast delivery, secure packaging, and overall shopping experience.
I was unable to find these shoes in my grandson’s size anywhere. Your company found them and got them to him right in time for his birthday! Thank you.
I was not able to find these shoes anywhere in my grandson’s size.
Hi kickscrew service was good and product was great tracking of product was ok letting me know where it was so all in all it was a wreath service. Cheers will be looking forward to purchasing other products
Haven't given the shoes to my grandson yet but they appear brand new and in great shape. They are the Kobe mystery draft day box and were already opened but assuming that was for inspection. Ordering was easy and shipping was way faster than I thought. Overall happy.
Great selection of sellers with competitive and affordable prices compared to the market of other sneaker outlets.
Will buy again in the near future.
Thanks again!
I purchased Adidas and they were fake. I pointed out the inaccuracies of the Adidas and even sent them a picture of what they should look like. I went to the Adidas store and confrimed they were fake. I was requesting a full refund. As they charge a restocking fee and authenticition fee. They refused a full refund. Oh they ship from China and it cost 35$. If you return the item its on your dime. So out of the 200 i spent. I would only get 115 back.
Reply from KICKS CREW2026-07-29
Hi Jamila,
Thank you for sharing your feedback with us.
We take this incredibly seriously. Authenticity is the foundation of KICKS CREW, and we stand behind every pair we sell.
If you have any doubts, we want to prove it to you. Our team has already emailed you next steps on how to review your claims, please reply to that email so we can this issued resolved immediately.
Thank you.
Keith Anderson · 32 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Shipment arrived water damaged inside…
Shipment arrived water damaged inside and out. The shoes are presently outside drying and to remove smell. I don’t know where the issue originated.
Reply from KICKS CREW2026-07-25
Hi Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear that the shoes you received did not meet your expectations.
At KICKS CREW, we’re committed to ensuring a positive experience for every customer, and we’d truly appreciate the opportunity to make this right. Our team has just sent you a follow-up email to review your order details and provide further assistance.
Please kindly check your inbox (and spam folder) and stay in touch with us so we can work toward a resolution as quickly as possible.
Thank you for your understanding and continued support.
refuse to exchange my item for a size up, even thought they know for a fact they sold it to me and it’s authentic. You could propose a fee to authenticate again.
Reply from KICKS CREW2026-07-27
Hi Pru,
Thank you for sharing your feedback with us. We're sorry to hear that the shoes you received did not meet your expectations.
As KICKS CREW operates as a marketplace for new items, we carefully verify the authenticity, quality, and condition of every product upon arrival at our warehouse to ensure it reaches you in excellent condition.
Our KICKS CREW tags are an essential part of this verification process and are required under our Return & Exchange Policy. They help confirm that the item remains in its original authenticated condition. Unfortunately, if the KICKS CREW tags have been removed or are no longer intact, we are unable to process a return or exchange in accordance with our policy.
Thank you.
