KICKS CREW (www.kickscrew.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
Hi Claude,
Thanks for sharing your feedback with us.
Upon reviewing your order, we can confirm that it was placed on July 7th and dispatched on July 20th, which falls within KICKS CREW’s stated processing time of up to 10 business days. Once the package is handed over to the courier, a little additional time is needed for shipping.
We’re happy to let you know that the package was successfully delivered on July 22nd.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
K
KrisN · 1 review · Experienced 2026-07-29 ·
★★★★★
Responsive and Helpful!
We received a response from the help center in leads than 24 hours. The help desk went above and beyond to address our request. Thank you!!
The whole process was seamless and easy. I got my shoes faster than I expected. I love the shoes. I will definitely be ordering from Kicks Crew in the future.
Totally legit online store for all the shoes you want (even for the limited ones). Will definitely order again! Delivery will take a long time but don't panic, it will still come.
The delivery was extremely swift, without any problems, the packages came when they said they would, definitely will order again.
N
Nicolas · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Got it on time
Got it on time, and overall very worth buying from you guys, tysm
T
Talia · 1 review · Experienced 2026-07-28 ·
★★★★★
package idle?
Haven't received any information about my package in a week, read reviews and decided to give this website a try. disappointed.
Reply from KICKS CREW2026-08-03
Hi Talia,
Thank you for your feedback.
At the moment, we’re unable to locate your order, as no order details were provided and we could not find any records under your name.
Please feel free to reach out to us directly at [email protected] with your order details. We’ll be more than happy to assist you and look into this further for you.
Thank you.
C
Chris · 1 review · Verified · Experienced 2026-07-25 ·
I bought shoes for my daughter in a size 6 and they sent me a 7 in men
Reply from KICKS CREW2026-07-29
Hi zuhura,
Thank you for sharing your feedback with us. We're sorry to hear that the shoes you received did not meet your expectations.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
I ordered my item on 7/9 and I paid $35 for shipping and it took until 7/24 to arrive... way too long for that price. I would not order from you again.
Reply from KICKS CREW2026-07-29
Hi Johnna,
Thanks for sharing your feedback with us.
Upon reviewing your order, we can confirm that it was placed on July 11th and dispatched on July 22nd, which falls within KICKS CREW’s stated processing time of up to 10 business days. Once the package is handed over to the courier, a little additional time is needed for shipping.
We’re happy to let you know that the package was successfully delivered on July 25th.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
great packaging and my shoes came pretty quick! definitely will order from them again
M
Mae · 1 review · Verified · Experienced 2026-07-05 ·
★★★★★
My experience was excellent
My experience was excellent. The product was well-packed, arrived in its original packaging, and was 100% authentic. I am very satisfied with the quality and would definitely purchase from this seller again.
J
John Stallsmith · 1 review · Experienced 2026-07-26 ·
★★★★★
Not a legitimate business.
Not a legitimate business.
Will send poor quality items at random sizes. Do not give refunds or replacements. Avoid at all costs.
About as reputable and trustable as this site, meaning not at all.
Reply from KICKS CREW2026-08-04
Hi John,
Thank you for your feedback.
Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system.
Please feel free to reach out to us directly at [email protected] with any additional information (such as your order number or the email used at checkout). We’ll be more than happy to assist you and look into this further for you.
Thank you for your understanding, and we look forward to helping you resolve this.
I bought these tennis shoes for my granddaughter, and she absolutely loves them. She says they feel very comfortable on her feet, and she likes that they don't make her feet look big. She's very happy with them, and I'm glad I made this purchase.
