MIROS
Purchase, arrived quickly, verified
About KICKS CREW
Data updated- Website
- www.kickscrew.com
- Category
- Shopping & Fashion
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 64% (27/42)
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Is KICKS CREW legit?
KICKS CREW (www.kickscrew.com) has a 4.0 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
What people say
Easy website to navigate
Easy website to navigate. Was able to order a pair of shoes they don’t sell in the US anymore. Took a month to get my shoe but worth the wait!
I would not recommend buying from this…
I would not recommend buying from this seller if you’re ordering from overseas. I paid ₱1,500 for shipping, only to be charged an additional ₱4,000 in import taxes upon arrival. These extra costs made the purchase much more expensive than expected. To make matters worse, the return process is incredibly difficult and inconvenient. Despite explaining my situation, there was little to no consideration for international customers. Returning the item would cost even more, making it practically impossible. Overall, the lack of transparency regarding additional costs and the hassle of the return process made this a very frustrating experience. Think twice before ordering internationally.
Reply from KICKS CREW2026-08-03
Hi Alexis, Thanks for sharing your experience. We completely understand that unexpected fees can be frustrating. We would like to clarify that KICKS CREW is a global marketplace. We do not stock products directly; instead, items are sourced from different sellers around the world and shipped to our warehouse for authentication before being dispatched to our customers. Our prices cover the item cost and shipping to your country. Any additional fees you may encounter, such as import duties or taxes, are charged by your local government or authorities and are not collected by KICKS CREW. We try to provide information regarding these potential charges during checkout, but we understand they may still come as an unexpected expense. Due to this process, customers are responsible for any applicable fees, including import duties, taxes, return shipping fees, reshipment fees, or other related charges. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.
Legit site
I was a little worried to order from a site I'd never heard of before, but, the shoes I wanted were very 'rare' and hard to find. I took a chance and ordered them and about 10 days later my shoes arrived! They were exactly what I wanted and what I ordered! It's a legit site
Wild varieties of products
You have wild varieties of products and checking system to make sure the product is real.
KS2506794 This is my second order…
KS2506794 This is my second order number so first the size was wrong and I had no option for a refund only store credit or 25%of your money is taken for a refund so I choose the store credit I then order the right size use the voucher pay more money agen for delivery I lost the first delivery amount now lost the second and no order I typed in the gift card store credit I was given and it took more money out my bank for delivery got confirmation now it’s saying it’s been cancelled my brand new order you have to wait 2 working days for some one to contact and thay do not give u your money back a store credit that gets declined I would never order from this place agen nothing but stress and no customer service help can some one please tell me what is going on
Great & trustworthy service as usual
Great Crew
Easy to buy. Turned up quickly. Genuine adidas shoes
Very good
Very good ❤️❤️
some thieves
some thieves, I ordered a pair of sneakers, I paid for shipping, when they arrived I had another charge of £80 that was not specified in the invoice.. I returned it and never received my money back!
Love my shoes came fast
Smooth and easy shopping and delivery
Smooth and easy shopping and delivery . Will definitely be ordering again .
I love the shoes there real authentic…
I love the shoes there real authentic sneakers and the shipping was good but kinda long but other than that I like it
I usually get such choice paralysis…
I usually get such choice paralysis checking the websites of most stores, so I'm extra grateful Kicks has such a well-sorted interface, divided by both brands and types of shoes. Can't really comment on the prices, cause I don't get mine anywhere else. They don't seem too inflated, I suppose.
Exchange nightmare
Reply from KICKS CREW2026-07-31
Hi Ariel, Thank you for your feedback. We’re truly sorry to hear that the exchange process has been frustrating. We absolutely want it to be just as smooth as the purchase experience. Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away. We appreciate your patience and the opportunity to make this right.
I love the shoes!
Customer service bad and late
Customer service bad and late. Did not answer questions or make things wear.dont plan to order again.
Reply from KICKS CREW2026-08-06
Hi Lisa, We’re truly sorry to hear about your experience and understand how frustrating this must feel. Regarding your order, there were periods when we did not receive any response or updates from your side, which affected the progress of the resolution. We also previously explained our Terms & Conditions regarding returns and exchanges policy, including that exchanges are only available for a different size of the same item. Thank you.
Fantastically fast.
Fantastically fast a. In pristine condition.
it was the best experience
Excellent customer service
Excellent customer service, had an issue, they fixed it immediately. Shoes arrived in a timely manner and in perfect condition.