About Lens.com
Data updated- Website
- www.lens.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 206 reviews
- Replies to negative
- 0% (0/8)
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About this business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.Contact LensesBrandsOnline Vision Exam
Written by the business, not verified by us.Is Lens.com legit?
Lens.com (www.lens.com) has a 4.7 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently note how quick, simple, and convenient the ordering process is, allowing them to easily manage their prescriptions and reorders without any unnecessary hassle. Consumers also consistently praise the very affordable prices, noting that finding these great deals offers significant savings compared to purchasing directly through traditional eye doctors. However, some people mentioned encountering unexpected extra fees or long delivery delays when waiting for their packages to arrive. A few reviewers additionally noted receiving incorrect items or experiencing minor website navigation frustrations while trying to complete their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
GOOD
GOOD, GOOD, GOOD
Easy to use!
great experience
I found my wifes contacts at a great…
I found my wifes contacts at a great price. Their website is easy to navigate making ordering the correct contacts easy.
Quick and easy
easy process
the facility
Price and convenience
Simple and easy
Very easy to re order. Great price.
Placed an order July 17th for contact…
Placed an order July 17th for contact lenses. Paid for expedited shipping. Guarantted delivery by July 21st. Received a tracking number from DHL order arrival date eta July 24 through August 3rd. Spoke with Lens.com customer service requesting a new order be overnighted. Their solution: PAY FOR THE OVERNIGHT EXPRESS DELIVERY! They LIED about their expedited shipping delivery date! My best expereince have been with 800 CONTACTS!
Easy to use to place order
Easy to use to place order. Easy to follow instructions. Nice rebate on product.
Always deliver
Great as always
Best Price I Found, But Beware the "Tax and Fees" Tacked on After Checkout
Although Lens.com did end up being the best price, the pricing is very tricky online. Bear with me for a little math for a moment. In my cart screen, it lists 8 boxes for a total of $331.92 after rebate but before taxes and shipping & handling. Before rebate that amount should be $621.92 plus the $9.95 for shipping and handling and unknown tax in cart. Only when I FINISH checkout do I see the final charge is $817.55! When I called, I was informed they charge tax at $23.21 PER BOX! Wait, what!? The tax rate where I live is 7%, which should be $43.53, not the $185.68 total in taxes they charged me. In fact, contact lenses are exempt from Indiana sales tax. Called again, now the "tax" was explained as a "tax and fees" charge to cover things like calling the doctor for the prescription (which they didn't do because I uploaded it). So I do almost all the work and am charged almost $200 for making it convenient for them!? Sorry, never again for me, I prefer transparent pricing.
Great price
Great price! Easy to order
Quick easy and great price
always easy and straight forward
Fast and easy
Fast and Easy.
Lens.com is everything they say they are. very reliable
Excellent service. Reliable and accurate
Easy to use, great price.
The website was easy to use,and the prices were really good. I would order from them again.
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