We have made three purchases from…
We have made three purchases from Luggage Pros over the last few years. Ordering and delivery are seamless, with delivery arriving sooner than anticipated.
About Luggage Pros
Data updated- Website
- www.luggagepros.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 45% (10/22)
Do you own Luggage Pros? Claim this profile for free and start replying to reviews.
About this business
Luggage Pros - Large selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories, and more. Low price guarantee, free shipping, and easy returns!
Is Luggage Pros legit?
Luggage Pros (www.luggagepros.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 45% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-06.
What people say
Disappointed with the quality
The suitcase arrived kinda dirty and scratched. Delivery was alright, but I expected better for the price.
Lack of help
I placed an order with them and received my carry on in a timely manner. I bought this two months ago and used it for the first time last week. The handle that you pull this suitcase with is extremely wobbly and loose, something is definitely not right. I wrote to luggage pro’s. The response I got was “ it has been over a month, we can not help you, please contact the manufacturer. I try to support small businesses but there is a reason everyone is shopping at Amazon!
Couldn't have asked for more
Couldn't have asked for more. Had what I was looking for. Price was good. Communication and timing to receive product was excellent.
Fast delivery and good price.
ordering was clear and easy
ordering was clear and easy, delivery was swift, the product looks good and I look forward to using it on my trip. Also appreciated the email from Rob Weins.
Fast order processing and shipping.
Great Experience
Matthew was very knowledgeable and helpful when placing our order with Luggage Pros. Matthew went above and beyond helping us. He called to tell us the wallet we were ordering had two different features, he wanted to make sure we were ordering the right wallet with the feature we wanted. Our experience was fantastic thanks to Matthew.
Great customer service to resolve a problem quickly and efficiently.
I ordered a suitcase about a week ago. Four days later, after they had handed over to FedEx, it appears that FedEx had lost the bag. I told a person named Jodi at customer service that we were traveling several days later and would need the bag before then. Jodi immediately traced the original order for return to LuggagePros, then expedited a new bag out to me. I received it today 3 days before departure. Just a superb experience all around.
Reply from Luggage Pros2024-11-12
Thank you for sharing your experience! We're so glad Jodi was able to resolve the issue and get your suitcase to you in time for your trip. We appreciate your kind words and wish you safe travels!
Solid experience
Easy to order, prompt delivery. Quality products. Will definitely order again.
Reply from Luggage Pros2024-11-12
Thank you for your great feedback! We're so glad to hear you had a smooth ordering experience. We look forward to serving you again soon!
My new wallet came to me completely…
My new wallet came to me completely moldy. I'm very upset. This is outrageous.
Reply from Luggage Pros2024-10-30
We're very sorry to hear that your wallet arrived moldy. We reached out to the warehouse, and they had stated that their warehouse damage from the hurricane was wind related/power issues. We were not aware of any flooding, or any water-damaged products. We are happy to offer you a refund for the damaged product. Please contact us at [email protected]. We apologize again for the inconvenience this has caused.
genuine product, great price, and fast shipping
I just bought a Travelpro carry-on (with wheels) from Luggage Pros. It arrived quickly and in perfect condition. And the price was great too. Thanks!
Our order was received lightning fast
Our order was received lightning fast. We had a problem opening the luggage when we received it. We called customer service, and within 2 minutes we had the problem solved.
$15 restocking fee is not a 100% satisfaction guarantee!
$15 restocking fee for returns....I guess the 100% return guarantee only goes so far. Will not order anything again from this outfit, will stick to Amazon or others that offer free returns on merch that must be seen to completely decide on a purchase. Disclosed, however missed it when I ordered and returned. Very dissatisfied after talking with them.
$15 return fee for new items is…
$15 return fee for new items is completely unreasonable today. The ordered item didn’t meet my expectations so now I have to pay a fee that isn’t charged anywhere else for new items with tags? Stay away from buying a small item here because they charge $15 to return anything.
Quick service. Great quality. Customer friendly.
Quick service. Love the luggage tags. Above and beyond with their customer service. I will use them again and will absolutely tell everyone I know also.
Luggage Pros is an exceptional online…
Luggage Pros is an exceptional online store. They have legitimately some of the best prices on high end luggage. I chose two Eagle Creek bags to replace some well worn LL Bean duffels as our primary travel bags. The order included one bag that was out of stock but they quickly contacted me to offer me a substitute. I was very happy with how customers are number one with this company. I will continue to shop here and encourage my friends/family to do the same.
Best of the Best!
This company is absolutely the gold standard for customer service. I ordered a piece that was a discontinued item, I loved the color and when they had it available I was ecstatic. Unfortunately; it was actually sold out due to an inventory issue. Customer Service was on top of it, emailed me within an hour of purchase and offered any color in the same style for the same price that I paid for the discounted item! While I did really want the item I had purchased, it was evident that I had simply discovered I loved it too late and it was no where to be located. I did choose another color and it arrived direct from the manufacturer quickly. We have a trip coming up in the Fall and I will 100% be purchasing the pieces I need from Luggage Pros. I am sold and loyal to businesses that provide stellar customer service and this company far surpassed expectations. Thanks!
The best customer service anywhere!
Luggage Pro has a great selection at reasonable prices. But most of all, I have been impressed with the remarkable customer service! I got a personal phone call within 48 hrs with an answer to my questions. Plus a response by email. I will be shopping for more luggage in the near future (probably this fall) and LP is now my "go-to". Thankyouthankyouthankyou!! Barbara
Great company
Quick shipping, great customer service! Will order from again!!
People also looked at
Voyageluggage
blueribbonbags.com
Luggage Online
Flyairzone
Flightsfairy
11th Street Travel U.S
Venture Ashore
Crowne Travels LLC