Made-in-China.com

Dear Mr. Bransen, We're sorry to hear that the product was damaged during its first use. We understand how disappointing this must have been, especially when the product failed so quickly. We recommend contacting the supplier with details of the issue, along with photos or other relevant evidence, to discuss an appropriate after-sales solution. If you are unable to resolve the issue directly with the supplier, please submit a complaint through your order. Our Trade Dispute team can then review the case based on the order details and supporting evidence. Thank you for bringing this to our attention. Made-in-China.com Service Team

Dear Customer, We take allegations concerning fraud, tax compliance, identity misuse, and other potential violations very seriously. However, based on the information currently available, we have not been able to identify a corresponding complaint or case submitted to our Trade Dispute team regarding the issues described in your review. We would therefore like to investigate the matter based on the specific transaction and supporting evidence. If you have evidence related to the allegations mentioned in your review, including relevant order details, supplier communications, invoices, or other documentation, please submit an online complaint through our official complaint channel: https://sourcing.made-in-china.com/new/complaint/page/index.html Once we receive the relevant information, our team will review the case in accordance with our procedures and take appropriate action based on the findings. We encourage you to provide the evidence directly through the formal complaint channel so that the matter can be properly investigated and addressed. Made-in-China.com Service Team

Hello James Bond, We take payment and refund-related complaints seriously. After reviewing the case, the supplier provided payment and refund records showing that the original payment was made through Alipay and that the refund was processed through the original payment channel. For transactions made through Alipay, refunds are generally returned through the original payment route rather than to a different payment method. Based on the evidence available to us, we reviewed the matter and handled the complaint accordingly. We understand that accessing the refunded funds may be difficult depending on the buyer’s payment account and location, and we regret the inconvenience this has caused. If you have additional evidence showing that the refund was not successfully credited or that the refund records provided by the supplier are inconsistent with the actual transaction, please contact us through our official complaint channel so that we can further review the matter. ———————————————————————————————————— Dear James Bond, We’re sorry to hear about your concerns regarding this transaction. We take complaints involving potential fraud very seriously. Our Trade Dispute team has reviewed the complaint and the supporting evidence provided by both parties. During the investigation, the supplier provided payment records showing the payment made through Alipay, as well as evidence of a refund issued through Alipay to the original payment route. Based on the evidence available, our team accepted the supplier’s supporting documentation and the complaint has been closed. If you have additional evidence that contradicts the information reviewed in this case, we encourage you to submit it through our official complaint channel so that it can be further reviewed. Made-in-China.com Service Team