It’s a big bank, but too big.
They don’t really care if you can get your credit card as their already have huge customer base.. It’s all good until you need something extra, and they don’t need you.
About Maybank2u
Data updated- Website
- www.maybank2u.com.my
- Category
- Money & Insurance
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 17 reviews
- Replies to negative
- 0% (0/60)
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About this business
A complete one-stop financial portal, offering online services such as banking, insurance and stock broking. Customers can pay bills, enquire balance and conduct other financial services transactions.
Is Maybank2u legit?
Maybank2u (www.maybank2u.com.my) has a 2.0 out of 5 rating on OK.one, based on 88 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Poor Maybank2u secure2u detections…
Poor Maybank2u secure2u detections recently. Recently it fails to detect the transaction to be approved for around 10 minutes or even worst it haywires for more than half an hour! Finally it messes my things to be done within the scheduled time not only once but more than that! 😡🤬
Had a great Maybank experience with Hanafi
Had a great Maybank experience with Hanafi at the SS6 branch. I was there to help grandma open my daughters' first bank account - Yippie. Hanafi was so professional. Very patient, calm, knowledgeable & likeable. I hope this will reflect in his renumeration. Well done Hanafi! Edward Yoon
Everything ok
Everthing ok, no issues for now, but app sometimes not that user friendly
Worst bank in the world
If i could give this 0 stars i would. Maybank2u is the worst f**king bank i have ever seen in my life. I would not trust my money in this bank. I have had first hand experience even trying to transfer money and failing multiple times. If you would like to know more about the horrible experience you can reach out and i can share screenshots of how horrible this bank is.
My debit card was scammed
My debit card was scammed. When contact customer care she ask me to make a new card at the nearest Maybank. The officer at the bank inform me I don't have to pay for the new card. But the next day there was a Rm8 debit advice deducted from my acc. Now I was scammed by Maybank also.
Very very poor service
Very very poor service , i'm so dissapointed with your service ... Called 24 hours hotline services Nobody ans seens 6am till now . Very very bad service , then y u all have 24 hours service
ACTIVATING CARD VERY HARD
I WANT TO ACTIVATE MY CARD LIKE I WANT TO ACTIVATE A TANK STUPID MAYBANK CIMB VERY EASY
Worst website and app
MAE app along with Maybank website is the worst banking application I have ever used. This is very embarassing to be called as the biggest bank in Malaysia. The MAE app does not allow certain transactions and MAE and Maybank website does not align properly. Always ask for password change when I 100% key in the correct password. I am so ashamed to use this bank and will withdraw all my personal banking, business banking and credit card with this bank. Please look into this issue seriously.
maybank? Worst experience ever as a foreigner
Seriously, the worst bank I ever used as a foreigner. 1. The app, notifications and customer support are very poorly localized in English. 2. Most issues or services can only be done in person at a branch. So if you are overseas, you are stuck. Fintech much? 3. Customer care gives out plain template responses. No matter how often do you repeat the email, asking for help and describing your issues. They are like robots. They won’t help you. 4. They can’t provide adequate info on how much they will charge me (administrative fees). 5. When I opened account, no one told me online purchases are available ONLY at 6 stores. So i left my money on account, went abroad and just got stuck. Worst experience EVER. Only stress.
Circle game. Maybank Indonesia/Maybank Malaysia
This is about Maybank Indonesia, not Maybank Malaysia. I have been a Malaysia Maybank customer for twenty years when I first came to Asia to work as a Commercial Airline Pilot. The Maybank service in Malaysia is pretty good. Credit Card. I ordered a credit card maybe three months ago from a Maybank bank teller man in Gianyar Bali, and I still have not gotten any word on it because he refuses to assist me. It’s been an endless run around. He tells me to contact customer service, customer service tells me to send an email, and the email response is to contact the agent at my branch in Bali. He is the only person at the two branches who speaks English well enough to assist anyone. They now have 40,000,000.00 rp, as a 'Hold Amount' for a credit card that was never delivered and even the headquarters in Jakarta said 'We have no record of a Credit Card in your name. An endless run around from the head teller in Gianyar Bali to the customer service in Jakarta that don't speak English very well. Each one repeatedly referring me to the next one, over and over. Regarding my Debit Card ending, 4516. I am currently overseas and it took many, many telephone calls to Jakarta, three visits to the branch in Ubud and also Gianyar to get the card activated. It was finally activated for overseas use and after I got to Thailand it worked for a week or so, and now it has stopped again. I have called the customer service at the main branch in Jakarta at least fifteen times in the last week and it’s been a never-ending run around. Poor English skills, lack of interest and always ready to pass me off to the next person or simply hang up. My question to you is, do you want foreign customers, or is Maybank now only for Indonesian people? I can only feel racism during my recent experiences and am not sure you are aware of how white people are treated in Ubud and Gianyar Bali at Maybank. What happened to your bank? Also...I've read an awful lot of very short 5 star reviews on here about this company. I cannot believe they are real. Has Trustpilot really cleaned up their act?
For Singapore Maybank Corp Banking team…
For Singapore Maybank Corp Banking team (Daron & Deric) Most responsive team I’ve encountered in recent years. Made it a point to keep us updated on the processes and necessary sign offs. Kudos to them especially when even local banks in sg response times is terribly sub par! Pls give them both 5 * ratings during their PE! Keep up the good work! Robin Lim
POOR HOTLINE CUSTOMER SERVICE
i called due to there's a notification from MAE said that i've spend RM10.XX on 15 Nov, where i didn't. At first this customer service guy was ok he did helped me at the first place. till i told him i also saw this similar transaction on 4 NOV then he started to be so rude where he said, IT'S YOUR OWN FAULT YOU APPROVED THE TRANSACTION then i asked him, if you say that i approved the transaction how about today's notification he replied IT'S JUST A CONFIRMATION NOTIFICATION and said, so we will still block your card and the replacement card cost RM50 hello? do you really think i called just to cheat you for that RM10.49? and also 4th transaction, 15th confirm? 11 days? will anyone realized? i don't mind to be charged that RM60, but can you please talk nicely? and i serious didn't know the money i paid for this company is using another name? and 11 days ago, expecting everyone to remember every cent spend?
Good service
Good service, accessible and easy to use
Good customer service
they have a good app with nice features
Good user interface
Easy to access, good user interface
good online banking services but always…
good online banking services but always down
Maybank Review
Maybank Review: 4 out of 5 stars for Asia experience I've been using Maybank for a few years now, and I've had a generally positive experience. The mobile banking app is easy to use and has a wide range of features, including the ability to transfer money internationally, pay bills, and invest. The bank also has a good network of ATMs and branches across Indonesia. However, there are a few things that could be improved. First, Maybank doesn't support Apple Pay or Google Pay, which is a bit disappointing. Second, the customer service can be slow and unresponsive at times. Overall, I'm happy with Maybank as my bank in Indonesia. It's not perfect, but it's reliable and convenient. Pros: Easy-to-use mobile banking app Wide range of features Good network of ATMs and branches across Asia Personal manager if you keep big amount of cash Cons: Doesn't support Apple Pay or Google Pay Customer service can be slow and unresponsive Additional notes: I'm glad to hear that you've had a positive experience with Maybank's mobile banking app. I agree that it's easy to use and has a wide range of features. I'm disappointed to hear that you've had issues with Maybank's customer service. This is something that the bank could definitely improve on. I also agree that some of Maybank's fees can be high, especially for international transfers. However, it's important to compare fees from different banks before choosing one. Overall, I think Maybank is a good option for anyone looking for a bank in Asia. It's reliable, convenient, and has a good range of features. However, it's important to be aware of the potential drawbacks, such as the lack of support for Apple Pay and Google Pay, the slow customer service, and the high fees for some services.
Went to Maybank Jinjang Branch for…
Went to Maybank Jinjang Branch for replacement of my Debit Card.Please SMILE...SMILE & SMILE ya Maybank Staff esp at the Operation side ( Counter inside ).Waiting a bit long for link to my MAE acc after activated it...will hope for any staff to call me for enquiries even there are 2@3 counters with no cust.Many thanx to the lady of Counter 5 for approaching me & helping me.U did a great job!!!!
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