MediaXpress

ordered some gadgets recently

ordered some gadgets recently, and they showed up in good shape. the whole process was kinda chill, nothing crazy but no problems either.

Robert MontgomeryUnited States · 5 reviews · Experienced 2024-09-04 · Posted 2025-09-04

Vinyl production outsourced to China, poor quality and unreliable shipping duration.

I ordered 300 Vinyl records from MediaXPress, and stayed in close contact with Max Woelm, whome I believe is the owner. The order was submitted on 5/29 with a 5 week production time. I ordered from MediaXpress because of this short production time, needing to receive it before the band's tour starting on 7/23. Over the phone, Max assured me that I would be able to receive the records in time before the tour. The test proofs were ready by 7/3 (5 weeks after the order), however, I didn't receive them until 7/15. Upon listening to the test proofs, I noticed the EQ of the record had been changed from the original audio files. It sounded as the the lows and highs were completely wiped out, making a sort of "tin can" effect. Considering our record is in the Genre of traditional jazz, I decided to continue with production as time was extremely limited, and I was told that to re-run a test proof with a new mix, this would take weeks and thousands of dollars, which I did not want to spend. Upon consulting a third party mastering engineer, he was surprised to hear this story saying that "That's what a test proof is for, so you can fix the issue, but if he's charging you 50%+ of the original price, that defeats the purpose of a test proof". While speaking to Max over the phone, he assured me that if I acted quickly (in the next 24 hours), and approved the test proof, he could get the order shipped to the address I needed it two or three days before I needed them. I approved, a couple days went by with no response as to an arrival date, then I find out that they were being shipped from China. They would not be ready in time, and in order to get it to a destination along the tour route a week from then, I would need to pay extra to have the shipment air shipped. It was not clear to me that the original quote did not include shipping which ended up costing an additional $300. I chose to get part of the shipment expedited, but it still did not arrive in time for the tour. The shipment arrived on 8/8. Max sounded re-assuring over the phone throughout this process, but the only conclusion I can make seeing the results of what happened is that he outright lied about being able to have the order received by a certain date. This happened multiple times throughout this production process. The entire experience was very frustrating, we ended up losing an opportunity of selling hundreds of records, losing out on a good chunk of earnings for the tour. Had I known the shipment would have taken as long as it did, I would have ordered from a local production facility that presses in the United States. Based on other reviews it looks like MediaXpress does a good job of producing CDs, but when it comes to Vinyl, these get outsourced to China. The product is unreliable both in the quality of the sound and the shipping time. I highly recommend staying away from MediaXpress when it comes to Vinyl production.

They look great

They look great! Got here really fast too!

Really good customer service and you can actually talk to a real live person.

I've been a customer for many years and a great store for custom artwork CDrs.

Michael Sheen CampbellUnited States · 6 reviews · Verified · Experienced 2025-05-30 · Posted 2025-05-30

MediaXPress has worked with me on…

MediaXPress has worked with me on documenting my poems that British actress Sally Day has recorded since 2019. There is no better service that I know of than MediaXPress and its excellent staff.

My questions were answered very precise…

My questions were answered very precise and courteously.

No sense of urgency

I order the same product that I did the first time I used this company and got charged more. I also never got full confirmation that my order was ready to be completed despite several emails asking. They were unprofessional the very first time I used them and it was the same this time around. It sucks because I love their work but I need dependability

I've done business with this company…

I've done business with this company before and prior to now I've had smooth experiences. I bought the 5x5 jacket $2 each was supposed to be full cover art color art on the disc and shrink wrapped. Well two out of three isn't bad. These were not shrink wrapped. They were put into little cellophane CD bags that had the sticky strip to hold them down. These were not shrink wrapped thus making this product look extremely amateur! I'm disappointed to say the very least. Not to mention, my experiences with Max this time weren't very cordial. He seemed rushed every time we had a conversation about my project or my product. Very disinterested as a salesperson. I guess you live and you learn. I definitely learn from this Glad I did a short run instead of a full project. Perhaps if you keep your purchases to the USB cards everything will be fine. They printed some of those for me before and they came out excellent. But the CDs and this product leaves a lot to be desired.

Good

Good, responsive, personal service

Another excellent job by Mediaxpress

Another excellent job by Mediaxpress. My go to site for my music cd and flash drive needs. Great service and quality.

A big help!

I greatly benefited from the personal service received. It's great to get assistance when you don't know how much help you need.ed.

These guys rock!

The personal handling of our many projects makes things smooth.

Great Job For Landmark Baptist Church HC FL

Media Xpress has been creating CDs and Preaching Thumb Drives for the Landmark Baptist Church for around five years, and they have been doing a great job. Everything looks totally professional all of the time. Thank you

Discs were printed and recorded…

Discs were printed and recorded flawlessly. I will continue to do business with you, probably more business.

Great experience!

Great experience! We had Blu-Rays and DVDs made and the process was very smooth. We've worked with them in the past and they were great to work with again.

Steven MarkingUnited States · 9 reviews · Verified · Experienced 2025-02-12 · Posted 2025-02-18

Quality and Expedience.

Media Xpress got my order out quickly and yet took care of last minute details to get the job done right. I always go back because I know they will go the extra mile when necessary.

incredible customer service!!!

Awesome work 💯

Being a first time user I messed up by…

Being a first time user I messed up by not putting the order number on the data load. MediaXpress promptly contacted me and got the information corrected. Everything was processed in a timely manner and I am very satisfied.

CD printing

Customization and prompt service.