I needed assistance from customer…
I needed assistance from customer support. They were easy to work with and understand. Everything went exactly as it should. Other companies could take a page from their playbook
About Hyperice
Data updated- Website
- hyperice.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 80% (4/5)
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About this business
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Written by the business, not verified by us.Is Hyperice legit?
Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units. Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
Auto-generated from all reviews of this business. For reference only.What people say
I had a small issue with an accessory…
I had a small issue with an accessory and reached out to customer service. Yoshua was extremely fast and helpful. Great customer service. Great experience. Thank you Yoshua/Hyperice!
Product warranty support was fantastic
I had an issue with my Normatec hip attachment and was able to get a warranty replacement with no issue since I am within the one year warranty.
NatalieUnited States · 1 review · Experienced 2026-08-05 ·
Yoshua went out of his way to make me a…
Yoshua went out of his way to make me a happy customer. I had an equipment issue and he went above and beyond to solve it. Outstanding customer service.
Equilibrio PerformancePortugal · 2 reviews · Experienced 2026-08-05 ·
I had an excellent experience with…
I had an excellent experience with Hyperice EU Customer Support. My Normatec boot developed an issue while it was still under warranty. I contacted the support team, provided the requested information, and the entire process was handled quickly and professionally. Alex was extremely helpful, courteous, and efficient throughout the whole process. My warranty claim was approved without unnecessary complications, and a replacement was arranged immediately. This is exactly the kind of customer service that gives confidence in a premium brand. Knowing that Hyperice stands behind its products makes a huge difference. Thank you to Alex and the entire Hyperice team for the outstanding support. Highly recommended!
Quick response & problem solved!
I’m an avid golfer and a regular user
I’m an avid golfer and a regular user, fan, & believer in Hyperice’s Normatec products! I own two sets of Normatec Elite Hips & Normatec Go calf sleeves! I sent a detailed explanation with photos of a battery problem with my newest “Go” sleeves. Customer Support response was immediate, instructions were detailed & easy to follow. In less than a month I received new “Go” sleeves! It was the finest customer service experience I have had in some time! THANK YOU Hyperice! Not only are your products the best, the company & employees supporting those products & providing solutions are as good as it gets.
Great product
Great product. Had an issue and customer support quickly responded with the answer I needed. Well worth the investment!
Incredible Service!
My experience with Isabella was nothing short of incredible. In a time when companies are going the AI route, it was refreshing being able to connect with a representative so quickly and have live feedback instantly. Isabella was able to find a solve to my problem quickly. She is very accommodating and ensured nothing but satisfaction.
Evansfitness TracyUnited States · 1 review · Experienced 2026-07-27 ·
Isabella
Isabella, made my experience great. Her response time to my emails was excellent. Her willingness to help was excellent. She help me resolve my issue very fast and efficiently. Upmost Appreciation Tracy
Great customer service!
I recently purchased a Hypervolt Go 3 massager and felt that the battery wasn't holding a charge as long as it should. I reached out to customer service, and I was thoroughly impressed with their response. They quickly asked me to verify my purchase, offered to replace the massager, and even provided a prepaid shipping label to return the original unit. It's refreshing to see a company stand behind its products and make the warranty process so easy. Phenomenal customer service and a great customer experience from start to finish!
Kate HUnited States · 1 review · Experienced 2026-07-30 ·
Amazing Customer Service!!!
I had received a hypervolt as a gift. It wasn't working and the customer service agent helped me go through everything for over 1/2 hour. Finally, she said they would send me a replacement, a new one since the one I was given was an old model, at no charge. They were so helpful - it was amazing!!!
Awesome customer service
Awesome customer service! The representative was prompt, professional, and clear, and he resolved the issue. My Venom Go was malfunctioning - I explained the problem and provided serial number, photos, and my address, and the representative is sending me a replacement!
I have various products from Hyperice…
I have various products from Hyperice and over the years there have been a few issues but when there has been, the CS team here have been 1st class. Even when parts were discontinued, out of warranty and unable to fix. They have been swift to act and offered a beyond fair solution so that I was back in use quickly. I will continue to add all the items they offer as the product has drastically improved my recovery time and I love everything that make. Thanks Hyperice for going above and beyond every time!
Customer service was amazing
Customer service was amazing. We had a Normatec 2.0 that we used regularly for 8 years. One day, it stopped turning on. Support tried to fix the issue but ultimately, the unit was no longer functional. They assisted us in purchasing a new unit at a drastically reduced price. They were incredibly prompt, thorough, kind, and helpful. Very impressed.
Excellent Customer Service w/Hyperice
Had an issue with my product after two years of owning it. The customer support team at Hyperice helped me troubleshoot and ultimately ended up replacing the product with a new device without hesitation, in a timely manner, free of charge. Very satisfied —
Sean RosenthalUnited States · 1 review · Experienced 2026-07-22 ·
Awesome product and great customer…
Awesome product and great customer service
Oscar LynchUnited States · 1 review · Experienced 2026-07-23 ·
Replacement Service
They were super helpful getting me a replacement set of boots after mine stopped working!
HyperVolt 2 pro
I had a hypervolt 2 pro large ball applicator go bad. Jackie immediately replaced it after I explained my situation. I own many Hyperice products but this was my first customer care experience. Awesome.....
Tim LymanUnited States · 1 review · Experienced 2026-07-07 ·
Excellent product and Customer Service!
Breanna was extremely responsive and proactive is helping me replace my 7 year old Hyperice device. I use it 2x daily head-to-toe and love it! She recommended a replacement and followe-up promptly to insure I was taken care of ... excellent customer experience, thank you!!! I can't recommend this product enough to people considering the investment. It's worth every penny!!!
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