Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Written by the business, not verified by us.
Is Hyperice legit?
Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units.
Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
Auto-generated from all reviews of this business. For reference only.
What people say
J
JoUnited States · 2 reviews · Experienced 2026-07-18 ·
★★★★★
We had a somewhat unique purchasing…
We had a somewhat unique purchasing experience with our Normatec lower body package purchase, so I contacted Hyperice for help and guidance prior to buying through Amazon. To be honest, I was nervous because a product of this professional quality is pricey, and I didn't want anything to go wrong. Jack was incredibly helpful through the whole process and helped us navigate through our specific situation. My husband is wearing the legs now and has declared that this is "his favorite thing ever." He's a cyclist who logs about 7000 miles a year, and I'm a former powerlifter in the process of a knee rebuild. They were recommended by our physical therapist, and we're both so excited to use them for recovery. Thanks, Jack and the Hyperice team!
Caroline WoosleyUnited States · 1 review · Experienced 2026-07-17 ·
★★★★★
Wonderful customer service
Wonderful customer service. Quickly replaced my defective product after purchasing one year ago. Thank you Valeria.
B
Barbara PierceUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
I had lost an adapter to my Hypervolt…
I had lost an adapter to my Hypervolt Go and just asked customer service for the part number to buy another one and they nicely sent me the part. Fast and pleasant to work with.
D
DocUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
Excellent products ; excellent customer service
Love the products and have a number of them. Importantly when I did need customer support it was prompt, easy and effective. Could not ask for a better experience.
Bob SarberUnited States · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Orders Cancelled Randomly
On two occasions, I ordered a Venom 2 and received order confirmations on both. I was even informed of their arrival on its scheduled day.
However, neither product arrived, and I learned that Hyperice had randomly cancelled both orders without bothering to let me know. So there I was, with a painful back, left to wonder what happened to the relief I thought was coming.
Needless to say, I've taken my business somewhere else.
V
Valued CustomerUnited States · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Extremely responsive and helpful
Extremely responsive and helpful. Worked with me to resolve my problem.
Murat ZamirUnited States · 1 review · Experienced 2026-07-14 ·
★★★★★
The support help me a lot while troubleshooting the device cold settings
The support help me a lot while troubleshooting the problems with the device. They even RMA'd it and sent me a new replacement. They were easy to talk to and thoroughly answered the questions I have. Thanks Hyperice
Jake RosenzweigUnited States · 1 review · Experienced 2026-07-10 ·
★★★★★
I had an issue with my Hypervolt GO and…
I had an issue with my Hypervolt GO and Breanna was able to remedy the situation quickly. Everything is good and I appreciate how easy it was to resolve the problem.
Normatec is awesome! My wife had an accident recently and the compression booths have brought her great relief. When our hose broke after years of use, I contacted the support staff at Hyperice because the replacement hose was out of stock and I needed one immediately. Within two days of contacting the support staff, namely Breanna, they sent me a replacement hose post-haste. My wife and our our grateful beyond words. She can now continue to recover. Thank Hyperice support team for reaffirming my faith in consumerism!
JenNeal MassinelloUnited States · 1 review · Experienced 2026-07-09 ·
★★★★★
Great company.
I have been a customer for years and really enjoy the products. Any issue that comes up, Hyperice always makes it right, Excellent customer service.
A
Andy ScontrasUnited States · 4 reviews · Experienced 2026-07-06 ·
★★★★★
There is customer servive
There is customer servive, there's great costomer service... and then there's Hyperice's extraordinary customer service. Had an issue with a 9-month old unit and figured I'd contact them thinking I'd likely get the run around. Nothing could be further from the truth! Jackie P. took my info and... yada yada ... a day later a replacement was shipped. No muss, no fuss! Unbelievable!!
E
EarlUnited States · 1 review · Experienced 2026-07-08 ·
★★★★★
Customer support is horrendous
Update after reading Hyperice's response:
"Though the team has maintained consistent communication across all necessary channels, "
I would think your customer would be a "necessary" channel. Not once, in a year, has Hyperice reached out with an update, to see how I was enjoying using the massage gun without the missing feature, or to let me know the issue is still being worked on. Heck, even reach out for troubleshooting help, since this problem is not widespread.
Again, it's been a year. Don't sugarcoat it as "recent".
And while I realize it's important to respond publicly to try to save face, it would've been a nice touch to reach out to me directly.
-------------------------
Hyperice makes great hardware.
There customer support is the worst I've ever come across. Constantly saying they are looking into the issue, then no word until I reach out, up to months later, asking the status. Still no resolution after a year.
Reply from Hyperice2026-07-09
Earl, thank you for reaching out and expressing your frustration with your recent experience. We treat every opportunity as a coaching experience with our Customer Experience team and will review this interaction thoroughly with the entire team.
After reviewing your communication with the team, I want to emphasize that we have not yet determined the root cause of the issue preventing your Pixel 9a Android device from connecting to our app. Though the team has maintained consistent communication across all necessary channels, and our app team has thoroughly investigated and troubleshot the issue, we have confirmed that this is not a common or widespread problem and are still working to identify the source of your connection issue.
While we are genuinely sorry, we have not yet pinpointed the exact root cause of this issue. Rest assured, our team has exhausted all efforts to resolve it and find an effective solution.
J
Jill KnightUnited States · 2 reviews · Experienced 2026-07-08 ·
★★★★★
excellent product AND customer service
I have enjoyed using my NormaTec recovery boots since 2020 for general recovery or just a wonderful leg massage to wrap up a busy day. These boots were key in keeping my legs fresh and ready during Ironman training. This week I had a minor issue with the product so reached out via email. I had a very quick response from Breanna and after several messages with each other to gather information, my issue was quickly resolved. I’m in awe of this excellent customer service. These boots are not only well worth the investment but the ongoing customer service is added value. I highly recommend NormaTec boots by Hyperice!
M
Mickayla ToschUnited States · 1 review · Experienced 2026-07-08 ·
★★★★★
I had my hyper volt for about two years…
I had my hyper volt for about two years and then it just completely fell apart. Reached out and within two days they were already sending me a replacement. Super nice people and great to work with.
K
Kenneth RheaultUnited States · 3 reviews · Experienced 2026-07-02 ·
★★★★★
My experience was amazing
My experience was amazing
Jack went above and beyond to make that I was taken care of
Exceptionally service
Thank you
A
Alexander TysonUnited States · 2 reviews · Experienced 2026-07-02 ·
★★★★★
Hyperice makes great products
Hyperice makes great products. Great customer support and quick responses. They helped me with my request and was able to get me through the process quickly and efficiently. I would highly recommend this company as their customer service is amazing.
Stephanie BognerUnited States · 1 review · Experienced 2026-07-02 ·
★★★★★
A rare find!! Amazing product & great service!
It's rare to find a company who has amazing customer service, but Hyperice consistently does. Real people who respond to your emails and stand behind their products. I wish every company I worked with was as professional and helpful as the Hyperice support team. Highly recommend!!
T
Tony EspositoUnited States · 1 review · Experienced 2026-06-30 ·
★★★★★
Breanna in customer service was beyond…
Breanna in customer service was beyond amazing. She was friendly, fast efficient, and she solved my issue very quickly.
Additionally, my spa uses many Hyperice products and I do personally as well. The quality of their products is outstanding and second to none.
Madeline LittererUnited States · 1 review · Experienced 2026-06-30 ·
★★★★★
Customer Service Experience
As a nurse, these boots really changed the game in terms of my recovery. Within 6 months the zipper did break, however customer service was quick and responsive and sent me a replacement within 48hours of request. NOW THATS CUSTOMER SERVICE! I will be buying from them in the future!
Alan MacisaacUnited States · 1 review · Experienced 2026-06-22 ·
★★★★★
World Class Customer Service
I am a Hyperice customer owner of Venom Back and Hyperice Knee. Purchased the Hyperice 2x for the shoulder on a Friday, used the pick up service at BestBuy no issues at the store in and out. Charged it up overnight started therapy on Saturday morning, very solid and well built product it just didn’t fit with my individual anatomy. Called customer service (Jack) first thing Monday morning had a RMD label 15 minutes after the call with a confirmation email. Dropped it off at the shipper on Tuesday, received an email from customer service (Jack) on Thursday that it arrived and he was processing the return. Way to go Jack and Hyperice TEAM. Loyal return Customer Alan M
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