Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
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Is Hyperice legit?
Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units.
Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
Auto-generated from all reviews of this business. For reference only.
What people say
M
Mike BUnited States · 4 reviews · Experienced 2026-04-07 ·
★★★★★
Customer service quality rivals their product line!
I am a veteram Hyperice client, over 6 years. I love their products and now I love their customer service almost as much! My Gen 2 unit had developed a nasty vibration. It was supposed to be a replacement for my Gen 1 trustworthy workhorse Hyperice massage gun. Alas, the basic unit did not hold up to the rigors I had in store. Breanna understood my situation. She upgraded me to a Pro 2 unit to meet my needs. It's perfect!
It's such a refreshing customer service experience. Intelligent people that are working to keep their patrons satisfied. Cheers!
Reply from Hyperice2026-04-20
Mike, Customer Experience is a top priority here at Hyperice, and we are so happy to hear that you have seen firsthand how it aligns with the quality of our products.
Annie BuchwaldUnited States · 5 reviews · Experienced 2026-03-31 ·
★★★★★
Great products and great customer service!
I enjoyed my HyperSphere briefly and then I lost the charging cord! It took me a very long time to follow through and when I emailed customer service, asking how I replace it. I was shocked to receive a response almost immediately! Breanna gave me the link to the resource I needed to find and order my replacement cord. And they didn't charge shipping! I'm so pleased with my HyperSphere, the good customer service and the ease in which I was able to replace my cord. I can't believe I waited so long to tend to this!
Reply from Hyperice2026-04-01
So glad to hear you experienced our excellent service firsthand. Our Customer Experience team is always here to help.
Nicole DembowskiUnited States · 1 review · Experienced 2026-03-30 ·
★★★★★
Great warranty service
With less than a month left on my warranty, my venom 2 stopped charging. I use it all the time, and was concerned about how Hyperice would be about honoring their warranty. What a pleasant surprise: Breanna the service representative troubleshot the problem and has my device working again. No hassles, very professional, courteous and effective service.
Reply from Hyperice2026-03-31
Nicole, thank you for taking the time to share your recent experience with our Customer Experience team.
pelin eroktayTürkiye · 1 review · Experienced 2026-03-02 ·
★★★★★
Even though I was abroad
Even though I was abroad, the Hyperice team was extremely helpful and maintained clear and effective communication with me throughout the process. They made everything very easy and resolved my issues quickly. I’m very satisfied with both the products and the team. Thank you!
Reply from Hyperice2026-03-19
Pelin, thank you so much for sharing your recent positive experience with our INTL Customer Experience team; this is what we strive for in every customer interaction. Thank you for choosing Hyperice.
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