Very Helpful
Very helpful and quick with product support
About Hyperice
Data updated- Website
- hyperice.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 80% (4/5)
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About this business
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Written by the business, not verified by us.Is Hyperice legit?
Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units. Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
Auto-generated from all reviews of this business. For reference only.What people say
Normatec Elite Hip
Not only do I love the product (normatec elite hip), but the customer service that I received from the company is fantastic. I lost the plug for my device after having hip surgery, and Jack with customer service went above and beyond to help me get a replacement and maintain my rehab.
Amazing Customer Service
I left my charger for my normatec elite legs on a trip. Once I realized my awful mistake when I returned home, I ordered what I thought was the correct charger. I accidentally ordered the wrong charger and when I contacted customer service, they immediately turned around and sent me the correct charger. No questions asked. I am so happy I'll have my legs back in working order soon.
I called Hyperice because my Hypervolt…
I called Hyperice because my Hypervolt 2 was not charging. After a very brief hold I spoke with Breanna who was very helpful & responsive. A new charger is being delivered in 3 business days. Great Customer Service!
Great CS
Customer Service was very helpful and responsive. Breanna was friendly, courteous, and offered an immediate solution to my problem. Appreciate the kind service.
Andrii BondarenkoUnited States · 1 review · Experienced 2026-05-13 ·
Very good technical support,quick…
Very good technical support,quick response! It was easy communication! I’m very satisfied!
Breanna did an excellent costumer…
Breanna did an excellent costumer service and fixed right away by proving new products.
Larry DiehlUnited States · 1 review · Experienced 2026-05-12 ·
I bought the original Hyperice massage…
I bought the original Hyperice massage gun back in 2019 and used it often. It worked for me without any issues until it was stolen Dec 2024. So I bought the Hyperice 2 pro and this thing is sweet! The handle design is better, the heated head attachment is really nice and this thing penetrates the muscles deep! One of the heads I received had an issue but I contacted customer service and they sent me a replacement part right away. I absolutely love this product and the customer service was great. Thank you!
John ReillyUnited States · 1 review · Experienced 2026-05-11 ·
I love their products
I love their products. I use the back and Shoulder units and they are awesome. The customer service is great too. After 6 months I had an issue with the charger and they quickly replaced it.
Great experience
Great experience! Breanna provided exceptional customer service!
Jeff HoffmanUnited States · 1 review · Experienced 2026-05-11 ·
Fantastic Customer Service
Carlos did not hesitate to solve my problem. My Hypervolt 2 Pro stopped working even after purchasing a new battery. The unit was 20 months old and out of the 1 year warranty but rather than give me the run around of "sorry you're out of warranty" on an expensive item that was not damaged or misused by me, it simply failed, he quickly replaced not only the battery but sent me a new Hypervolt 2 Pro! I returned the defective unit in a pre-paid package. Easy and done. Great, no fantastic customer service! I have and will continue to purchase Hyperice products and can't say enough about how easy this company is to work with. Jeff Hoffman
Great customer support
I ordered the wrong size accidentally and Jack from the customer support team helped me resolve the issue. He worked with me to return the the item and exchange it for the sight size, no questions asked.
Amazing Customer Service
Unbelievable customer service at Hyperice. Fast, easy and zero hassle. It was a pleasure working with Yoshua… he was great and very easy to work with. It’s nice to know that they are willing to help regardless of the issue. Thank you
Great Device
I was always having hip and calf pain but since purchasing this item, I have been able to massage out those pains and feel great. Whenever I get a cramp or pain, I pull out this massage gun and massage away the pain. The heat attachment is great for the calves and neck. Best purchase I ever made and would recommend.
We love our Normatec recovery leg…
We love our Normatec recovery leg compression system. Customer service took care of an issue with the zipper fast and easy! Great product even better service
Yoshua with Hyperice was so helpful
Yoshua with Hyperice was so helpful! Yoshua helped find my original order, and assisted me with getting a replacement device that I was having issues with. I couldn’t be happier with my experience!
Chris WerdebaughUnited States · 1 review · Experienced 2026-05-06 ·
Had a power supply issue on a product
Had a power supply issue on a product. Sent video and without asking, customer service was in process of sending me a replacement power supply. Great products and customer care.
Excellent customer service via the chat…
Excellent customer service via the chat on the app. Great information shared and all questions answered quickly and honestly
Phillip HallCanada · 1 review · Experienced 2026-05-07 ·
Had a small issue with the product and…
Had a small issue with the product and Jack in the support team was super helpful. Replacement part shipped out. Would recommend, the customer service matches the product here.
Joel CooperUnited States · 2 reviews · Experienced 2026-05-07 ·
Valeria was AWESOME!.I have been trying…
Valeria was AWESOME!.I have been trying to get this problem solved for over a month! She was super kind & patient with me. I am a retired disabled Veteran and know nothing about computer communication. She accomplished what I was asking for!! What a GREAT experience! THANK YOU!!
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