Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Written by the business, not verified by us.Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units. Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
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After 7 months of active use, my Hyperice vyper didn't work properly any more. Hyperice customer service has done a great job. They asked for information about this and ordered me a replacement.
I emailed support about two products that I picked up at IronMan events years ago and wore out (HyperIce Knee & HyperVolt) and in both cases they were will to either fix or upgrade. I opted to upgrade both units for a couple hundred bucks and appreciate that you take care of loyal customers… good customer service is hard to find these days… thanks!
Terrific customer service. Responds quickly. Replaced a power cord for me at no charge. Products work very well. I have no complaints.
Jack was excellent to work, he solved my situation very professionally, Hyperice is a great product combined with exceptional customer service makes a winning combination. THANKS AGAIN JACK
I have been using the venom two belt with heat and massage. It has been fantastic for helping loosen up my back. I had several fusion surgeries and this belt really helped. Would also like to thank customer service for being quick to respond to my concerns. I highly recommend this company and their quality products.
I purchased the original Hyperice Massage gun years ago. When I discovered that the battery would no longer take a charge, I reached out to Customer Service. I was informed that my unit was no longer supported, but I could purchase the next generation massage gun for roughly the cost of a replacement battery. I received the new gun in less than a week. Phenomenal Customer Service. I’m a customer for life.
I ordered the Hyper Boots with next-day delivery, but the package never arrived. When I contacted Hyperice customer service, they were unhelpful and failed to resolve the issue. Extremely disappointing experience and poor customer service.
Henry, we appreciate your feedback and sincerely apologize for any inconvenience you experienced. We value every customer interaction as an opportunity to improve and ensure satisfaction. To clarify, we do not offer express shipping on our international websites. We apologize for any confusion this may have led to. Our review of all correspondence confirms that our team maintained consistent communication with you regarding tracking and next steps. When the product was marked "return to sender," our customer experience representative promptly offered to send a replacement order to resolve the issue. We look forward to working towards gaining your trust back in the brand.
I emailed customer service as I like my Hypervolt Go 2 device but would like the Full Ball attachment rather than what comes with the unit. Customer Service responded quickly and sent me the attachment that I was seeking, at no charge. Very good Customer Service!
My massage gun abruptly broke down due to some mechanical failure. Knowing I was still under the limited manufacture warranty, I expected to have to jump through hoops to claim it. Yoshua, the specialist I connected with, jumped in and guided me through the steps. With his help, and a lot less time than I expected, I was told that they'd replace my unit. Overall, a very frictionless experience.
Two years ago my physical therapist used a hyperice back massager on me. It worked so well that I purchased one for home. To date, I use it every day, it helps not only my back but my hips as well. Imagine my dismay when I couldn’t get it to charge. I called the product office and had the most amazing customer service ever! They identified the issue. A new charger was shipped to me free of charge and it works again. What a relief!
Excellent product and even better customer service!!! They go out of there way to make sure the customer is satisfied and happy with their product and services!!! They are a great company! 5 Star ⭐️
Excellent support experience.... After being very happy with my purchase of a Hypersphere Go I decided to purchase a Hypervolt2 massage gun. A few months after getting solid use out of it and purchasing the heated head the gun started acting up. I tried calling the support line and was outside of office hours. Reaching out via email I had a response a couple hours later. The overall process of discussing the issue, diagnosing, and settling on a warranty replacement was a very simple process. The support agent I worked with was great. Have to give Breanna credit for being great to interact with and being very prompt with her answers and helping me get a quick resolution. To the credit of the rest of their team the following day they saw the missed calls I made to the support line and they called me back to check if I still needed assistance. Even though I had an issue with the Hypervolt2 I've had no problems with my Hypersphere after a few years of regular use. The replacement massage gun works better than the original I purchased. Leads me to believe it was a defect rather than a design flaw. Hyperice did exactly what you want to see in that situation and they quickly resolved the issue. Safe to say I'll be purchasing more from Hyperice in the future
Lost my charger and it was replaced the same day I contacted customer service. Great job by Breanna and the team. TYvM
Jack provided excellent customer service and great guidance regarding next steps for an issue with a product replacement request under my warranty.
Breanna and Valeria made my experience horrible! I asked a simple question and it took them over 15 emails to give me a STRAIGHT answer! And lies a few lies too! Your request (1226163) I ended up returning the boots! Horrible customer service! They don't read the questions, just copy and paste generic prompts! Ai could do better! They also lied about the return process! OMG horribly disappointed!!
Adrian, we appreciate you sharing your recent experience with our Customer Experience team. We view every concern as an opportunity to enhance our service and better meet our customers' needs. Upon reviewing your communication, we identified that the issue stemmed from a miscommunication regarding your Loyalty Points, access, and redemption. Your previous purchases were made using two different email addresses, neither of which was the one you used to contact us. Our team strived to assist you by guiding you through the process of accessing and utilizing your points, while also informing you that no active points were associated with the email you provided. We sincerely apologize for any confusion or inconvenience this may have caused. As mentioned in our final correspondence, we have consolidated all your points into a single account, ensuring easy access and redemption at your convenience. Thank you for choosing Hyperice. We are committed to providing you with a seamless experience and look forward to serving you in the future.
Jackie is smart, friendly, and efficient. She made me trust the brand. Thanks!
I received my order, and realised after a full day of charging the heated applicator wasn’t working. I emailed Hyperice for guidance and they didn’t hesitate to offer their support. Within the first hour of emailing I had a reply helping my troubleshoot my problems, and after a few go’s it was evident the attachment was faulty. Hyperice sent me a return label, and and asked me to send it back to them free of charge, then they placed me an order for a replacement. Very happy with all the communications, more companies should take a leaf out of Hyperice’s book on customer service, 10/10, a pleasure to deal with. Thank you! ☺️
I work for Club Studio and the staff have always been so helpful with quick replies with our equipment needs and any questions and concerns we have with the products.
My hip attachment broke after owning the product for about 7-months and they sent me a hip compression attachment right away after answering a few easy questions and sending a picture. I would recommend Hyperice to anyone looking for a compression setup! Their customer service and overall products are the best.
Breanna (Hyperice Agent) was very engaged and helpful with my Hyperboots defect. She helped me return the boots for inspection and expedited shipment of my replacement boots once mine were confirmed received by Hyperice. I appreciate companies who stand behind their products - and at these price points it's expected. Breanna and Hyperice came through!
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