Renpho

Best scale on the market and absolutely best customer service

I originally purchased a Renpho battery-operated scale about five years ago, and after years of regular use, it stopped calibrating and wasn’t weighing accurately anymore. Even though it was well out of warranty, I contacted customer service and had the pleasure of speaking with one of the sweetest representatives. She went above and beyond by offering me a discount toward a new upgraded scale, which I purchased and absolutely love! What impressed me the most was Renpho’s customer service. To say it was exceptional is an understatement. I own several Renpho products, and they’ve all been fantastic, but the way they stand behind their customers truly sets them apart. In today’s world, that level of care is rare, and I honestly think other companies should take notes. Renpho has earned a loyal customer for life!

Excellent customer service

Excellent customer service. I experienced an issue with my Morpho Nova scale, and it was replaced in less than a week after I reported it. I was genuinely impressed by how quickly and professionally it was handled. I've used several Renpho scales over the years and have always been happy with them. I'm still getting accustomed to the Morpho Scan and the amount of data it provides, but I love being able to track my weight progress in such detail. At first, I thought I had lost all my previous data when the replacement arrived, but everything was recovered as soon as I logged into my account, which was a huge relief. There is a lot of information to take in, but so far the experience has been excellent. I would highly recommend it.

Forced to use the new health app and you lose all of your historical data.

I’ve been using a Renpho scales for 6 years. I’ve never had a problem with the old app. This week I could not log into my account as you’d changed the app. All of my historical data is lost on weight and body measurements on the new app. I’m furious. I cannot even see how to log body measurements, this is no improvement and I would have stayed on the old app to continue tracking myself. I also use the app for one guest and all of the history is gone. You can do better than this I am sure! I’ve tried making contact on chat bot who advised that a human would help, but that hasn’t happened. Your new app is awful, it’s hard to read, noting is seen at a glance, and you changed everything without notice. Clearly you’re not customer focussed.

I have bought both the foot and calf…

I have bought both the foot and calf massager but there was a slight problem with the calf massager. Initially I thought I was going to have trouble returning for a replacement, especially after seeing the negative reviews on here but I was pleasantly surprised. I can honestly say they went far above and beyond what was required I was most impressed and wouldn’t hesitate to recommend. The sales consultant I spoke to was called Zima and they were polite and courteous throughout. The machines themselves are amazing, well made quality products that work well. Highly recommend.

Amazing customer service

Amazing customer service. Prompt replies and support and generosity of options on how to solve issues. Build quality of all products I purchased was incredible and definitely not reflected accurate in modest pricing

New app is useless

New app is useless. Being forced to stop using the old one. Will be leaving renpho entirely in that case. Terrible company that doesn’t listen to their customers and clearly don’t use the app themselves or they wouldn’t be forcing everyone to the new one.

Excellent product

Excellent product, great service. The on/off features (hold for 3 seconds, tap the on/off) button sequences are not easy to remember-maybe include a small cheat sheet with these commands??

Would NOT recommend at all.

First notice a strong plastic smell when opened and for days after, A soft head attachment would be good, lack of attachments, the rhythm of the machine feels wrong - does not feel good, it hurt more than helped - Would NOT recommend at all.

The Best

This is definitely the best product I've found for tired, dry eyes and migraines. It's well-built, comfortable, and truly a lifesaver for my eyes—I bought it one years ago, and it still makes such a difference!

Smart Tape Measure not so smart (and too short)

I bought their Smart Tape Measure. The website was fine, it arrived quickly, but the product itself was very disappointing. It was hard to use and the instructions didn't seem to match what I was seeing on the screen. The tape was 150cm long which meant it didn't go around my 167cm hips (I'm a size 30) so, between that and the bad user experience, it's stayed in its box for months. I really should have returned it. I realise my experience will be different to most (at least regarding the tape length) so I rated in the middle, but I cannot honestly recommend Renpho based on my interactions with them.

Used their site to find a solution to a…

Used their site to find a solution to a new product that was not working as it should. Filled out the inquiry form but said order number was not in the right format, copied and pasted from the original invoice.

Great product to track my progress

Great product to track my progress. Very easy to use.

Great product

Great product, highly recommend. The kneading action is perfect along with compression if you need it. You will have to move your feet around to get different parts of your foot but does an awesome job and you will be able to get you entire feet and calves massaged really good !

100% satisfaction

Enjoying a 100%

No customer service

No customer service, it's been 2 weeks since I ordered and the package as a present and I just got notified that it shipped. I had emailed many days before also asking about my package and asking for cancellation. Despite this, they just got back to me saying there is nothing they can do.

No glitches anywhere

So far I am impressed with my purchase…

So far.... I am impressed with my purchase from an online retailer (not direct with supplier). I only went for the 'basic' level price point but it appears to be preforming well and delivering on expectations. The app connects to the scales at first attempt, and records everything on there. The scales I went with have icons displayed on them, but are far too small to read easily (unfortunately) so I rely solely on the app. How accurate they are who knows (compared to the more expensive ones) but at least I have the day to day recordings to compare by and track go by and track my progress. So far I am pleased with my purchase. My product was the.... RENPHO Body Fat Scale Bluetooth, Digital Body Weight Bathroom Scales Weighing Scale with Smart BMI Scale, Body Composition Monitors with Smartphone App, White

Artemis Mask broke after LESS THAN TWO MONTHS

Initially, I was in love with this mask. I have one by a company (C-----t B--y) and was disappointed that it had very little chin coverage, which is my problem area. This mask seemed like a perfect secondary choice. It was lightweight, had full chin coverage, and I absolutely loved the fact that I could adjust the duration of my treatment from 10-30 minutes as well as the brightness level. It worked seamlessly until last night. I put on the mask and pressed the button, but the red lights wouldn't activate. The mask can only be used for blue light, which I am supposed to avoid. The warranty process seems more complicated than it needs to be and only serves to deter purchasers from using it. Plus, after this mask went on the fritz after LESS THAN TWO MONTHS, why on earth would I want a replacement, all for it to do the same to me again? I followed all instructions, including using the correct charging cable, and it still broke. I do not recommend this mask, and I plan to write this review anywhere I can because this product is horrible, and I will never buy anything else from this company.

Updating T&Cs then refusing access to…

Updating T&Cs then refusing access to app and logging you out, unless you accept. Also had previous model couple years ago, bought a fresh one they changed apps. Not the way to run a company

Great product and excellent value for money

The smart scales are very good providing detailed consistent measurements. There are a small number of measurements such as the WHR that are not accurate but they are consistent which is most important. If you're using these scales to track overall health trends they are very helpful. Easy to set up different users and very detailed reports Definitely recommended!