Renpho

Scales just work

I can’t speak to experience of ordering direct (which is what a lot of poor reviews seem to relate to) as I bought the scales from Argos. But had the scales a year and I have never had a “smart” product that is so little hassle. Set it up once with no fuss and it just works. When I switch the scales on near my phone, it links to my phone. When my husband does the same it links to his phone. No faffing with Bluetooth connections or connecting to the wrong device or banging your head against a wall over pairing codes like with other smart devices. I don’t know how it does it. It just works.

Refused to refund new unused scale

I ordered a smart scale. Upon receiving it I decided it wasn't what I was looking for. I have been trying to return the device for almost 2 weeks now. The support staff initially told me they would not refund me. When I directed them to their own "hassle-free" refund policy they then agreed to refund it but have not sent me a return shipping label as they said they would. This is really ridiculous behaviour and in contravention of UK consumer rights laws.

Good scale

I like this scale. The app is much easier to use than the Hume App. I bought a Hume scale that was supposed to be for multiple users. The scale is not accurate, it’s not easy to use, and the app is not good. I bought this scale and like it a lot. It’s easy to use. Seems pretty accurate. Took about 10’daysntonget here. I like it.

Works well so far

Works well so far, I’m happy with my purchase.

Wait 45 days to get a product?

I ordered a MorphoScan in early March. A week later I heard no further advice about delivery date then I asked. The reply is it is out of stock and I have to wait up to mid April! Not a whisper till I asked. This is really cheating when in the internet they say sell 5000 pcs daily....

The Customer Service is almost non-existent

The Customer Service is almost non-existent. I have been trying to have a new bike fixed or returned since it arrived in January. It has had a series of electronic problems. When you phone the service number, it tells you to leave a message. No one answers the phone. Ever. When you send an email it takes days or weeks to get a response and the response is generally not helpful. I reported my concerns to the Better Business Bureau. They advise that they have reached out to Renphon and, not surprisingly, no one returns their calls. Do not expect anything to be done if you are sold a defective product.. March 23 2026 - Renpho has issued me a refund and an apology for their customer service issues. And they did not ask me to update this review. Credit to Renpho.

Totally happy with scale

Purchased scale and realized while looking for reviews on their ring I never left a review. First one lasted several years, bought second one because I loved it so much. Now that I know they sell a health ring I am going to check out what other products I wasn’t aware of they may have that I would like. *I have to estimate date

Avoid!!!

Avoid!!! Placed an order on February 14th but decided to cancel my order soon after. I emailed customer service within 15 minutes of placing the order to cancel but no response. Someone eventually responded and to me and said I could return the item for an 100% refund which I responded to saying yes. Someone then emailed asking if i wanted to have a 50% refund and keep the item after I had previously asked for a full refund and to return the product. They agreed and said a shipping label to return the item had been processed and would be sent to me immediately. Fast forward 2 weeks and there is still no sign of the label. I have emailed several times chasing this up and have not had a single reply. It’s now only 1 week left of the 30 day returns period so i’m guessing they are trying to drag it out as long as possible and then claim the returns period is over. If my query is not resolved by Sunday I will just send the item back anyway with copies of my correspondence with them stating I was eligible for a full refund. Absolutely awful customer service, would not recommend at all avoid, just seem like scammers trying to keep peoples money

Do not order from Renpho.ca

I placed an order in November. The products were meant to be a Christmas gift for my father. When the items didn’t arrive, I followed up with Renpho.ca. The customer service representative told me the item had been returned to them due to the wrong address being provided. I double checked the address and confirmed that I had provided the correct address. The customer service representative re-dispatched the items on 14 January. On 21 January, UPS claimed Renpho had failed to provide an address, and after shipping the items all the way to Regina (where my parents live), returned the items to Renpho. I immediately contacted Renpho and advised UPS was claiming they hadn’t provided an address. On 26 January, the representative told me they would arrange for the items to be shipped again, but would use a different shipping company. They told me they would notify me once the items had shipped. I never heard back. On 6 February, I followed up. The representative sent me the UPS tracking information from the previous failed shipping effort and said the items had been delivered, despite the tracking information clearly showing the items had been sent to Brantford, Ontario (miles from Regina, Saskatchewan). On 9 February, I followed up again, attaching the UPS screenshots showing the items were NOT delivered to my parents’ place. After months of giving these clowns the benefit of the doubt, I could see they were incapable and further shipments would end badly so I asked for a refund. On 14 February, a different customer service agent contacted me and reiterated that the item had been delivered, but offered to provide me with a refund due to the lapse of time. I asked for proof the item had been delivered to my parents’ place in Regina, and again attached the UPS tracking information. I am yet to hear back but I am certain the agent will prove to be incompetent, having seen the item is marked as “delivered” but not having checked whether the item was delivered to the correct address. Do not order from these people; they are completely incompetent and patronizing (as if they’re suggesting they’re refunding me out of the goodness of their heart, not because I paid them hundreds of dollars, which they kept for months without delivering anything.)

Customer service seriously lacking and non compliant with UK consumer law

I ordered the Eyeris 3 massager but within one hour of delivery I knew it was not for me. I contacted customer service straight away, as per the website instructions, so I could be given a return label. Apart from an auto reply, I have heard nothing. I have written several times but still nothing. I am just going to return it tomorrow as I need to send it back within the 14 day cooling off period afforded by UK consumer law. Charging a restocking fee is illegal so I will wait to see what they do. Depending on the outcome of my return I will open a recharge case on my credit card and report them to Trading Standards. Do not buy direct from this company. Update 14 February - eventually I heard from customer services - someone called ‘Wendy’. They asked for my address so they could send me a return label. They did not provide a return label but offered me 50% discount to keep the product even though I had told them it was unsuitable for me. In the next line of the same email they said if I wasn’t happy with 50% discount, I could have 80% discount and keep it! I reiterated that I just wanted to return for a full refund. I quoted the UK consumer law stating that returns can be made for any reason within a 14 day cooling off period and that charging a restocking fee is illegal. ‘Wendy’ responded saying she would organise a full refund, without deductions, and I didn’t need to return the item. Wasteful, but I thought resolved. The next day ‘Wendy’ emailed me to say that if I had opened the product then I was not entitled to a refund and could instead buy it at 50% discount. I reminded ‘Wendy’ of her email the previous day. I suspect ‘Wendy’ is a pseudonym for everyone in customer services and they are relying on people being unaware of their legal rights when shopping online. They picked the wrong person and I have detailed all this so others will know. Again, do not buy direct from this company. Second update - one week on and still no refund. Case opened with PayPal and report made to Trading Standards.

Worst brand

I bought Renpho message not been 4 months it’s not working

Portable & good quality of head massage

The head massage was my go-to item when on long trip or holiday. Bought one for my parents and they love it too. Easy to use, all functions are working well after a year of usage.

They support their products

They do not stand by products

I was gifted a massage gun and the handle just broke off. It was rarely used. This should not have happened. The company refused to stand by their product and offered me a 10% off coupon. I will never use this brand again.

Regretted buying from them

Regretted buying from them. Neck massager has one function that pinches your neck on repeat and that’s it, over and over, no variation. The audio quality is poor and i’d rather wear earphones. The eye mask is also poor, it is air pockets that basically blow up and apply pressure to pressure points, it’s not a massager, rather an internal pump that pumps the mask up in certain points, very disappointing. Return process is an absolute joke, you have to send an email to support and then wait for a returns label! Then there is some shady 15% fee for restocking. This company just seems like a smash and grab, almost feels like a giant drop shipping enterprise with low quality products from China. Really regret trusting them. In addition delivery took 8 days which is just ridiculous in 2026.

Shaitsu foot/leg massager poor manufacturing quality

Bought a new Shaitsu foot/leg massager from a seller on ebay. Within 6 months one of the airbags has split and leaking air so the product is now useless. Renpho cannot supply spare parts and will not honour any warranty as was not purchased direct from them. Poor quality control and zero parts support. Best avoided.

Renpho Ring

Purchased a Renpho ring for my wife for Christmas. The ring does not fit properly and we requested an exchange for a ring that fits. Renpho has indicated they will not do exchanges however they will provide a 50% credit upon proof of purchase. I provided a copy of my visa statement as well as the shipping document on the box. This was not good enough for Renpho, they wanted the invoice. Unfortunetly, Renpho uses sketchy third party vendors and they do not provide invoices.......so no way to get credit. I must give a star rating so I have given them a 1, a zero is much more appropiate.

Renpho massage gun failed

Renpho massage gun failed after very light use. It was a gift and used only a handful of times before stopping completely. Support offered a small discount as a “goodwill” gesture but refused to properly engage with the durability issue without an order number. No repair or meaningful resolution was considered. Based on this experience, I wouldn’t buy or recommend Renpho products.

I ordered two of foot massage machines…

I ordered two of foot massage machines but one was ok , the other one was horrible box condition.It looked like someone returned item. It was X-Mas gift for my friend. Please check before it send out . That was nightmare experience.

I returned a damaged item that was…

I returned a damaged item that was intended as a Christmas gift. The product was delivered with no protective packaging other than shrink wrap, leaving the box badly damaged. I emailed customer service requesting a prepaid return label and a replacement. Instead, I was asked to open the item, check it worked, and offered a partial refund. As it was a gift and the box was badly damaged, I requested a return and a replacement instead. I was then told to return the item at my own cost, which I did, and requested reimbursement of postage in line with the Consumer Rights Act 2015. I had to chase repeatedly and gave up trying to get a replacement, I ended up requesting a full refund as at no point during exchange of emails was I offered a replacement! Avoid this company if you value timely, professional customer service.