Renpho (renpho.com) has a 2.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 45% give 1 star; The business has replied to 13% of negative reviews. Last updated 2026-08-10.
I had a Renpho eye massager that I loved. The white one. It didn't have a great battery life and eventually just died, doesn't massage for more than a couple minutes before shutting down. My husband bought a replacement "eye massager" on their website (Eyeris Caligo). It is not a replacement. It doesn't massage eyes, it squirts water at you instead and it's so wide it doesn't even touch my temples, nor my husband's. We wanted to exchange because we knew we liked a massager that massages. Not an option, apparently. So return. Returning this product has been a headache! Not only do they dissuade you from returning, they don't give you the return address right away, they try and convince you that their product is what you want--which it isn't. Then they put you in charge of return shipping $$ and will charge a restocking fee, that is, if they don't claim the package was lost in shipping and then proceed to ignore me. I suppose I'll update if I see any funds returned. All I know is that this lump of plastic is unwanted in my house and the company that made it refuses to stand behind it.
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Dean Kandi澳大利亚 · 2 reviews · Experienced 2025-11-24 ·
★★★★★
proper poor
proper poor. purchased 2 items. 1 never received, Its been over a month and still not recieved. they told me that they would re send 5 days ago and again no tracking no respornse. Im aksing my bank to repsond. the items are good but the customer service is -26. and you cant get in touch unless its through email.
I purchased the RENPHO eye massager online on November 22. After using it once, I found the noise level extremely loud and decided to inquire about the return procedure.
I emailed customer service on December 5, and they didn’t reply until December 8. Then, on December 10, they emailed again saying they were closing my case because I didn't respond within 48 hours. It is unreasonable that they take 3 days to reply to me, yet expect me to respond within 48 hours—especially considering the time zone difference.
They then asked me to record a video, and after reviewing it, simply told me the loud noise was "normal." Throughout the entire communication, they kept avoiding my actual question and never provided the return instructions I clearly asked for.
I even recommended this product to my friends, but this frustrating customer service experience has made me very disappointed. I still have no idea how to return the product.
Reply from Renpho2025-12-16
Dear Customer,
Thank you very much for your detailed feedback. After reviewing your order and case thoroughly, we would like to provide clarifications regarding the concerns you raised:
1.Regarding the delayed email response (Dec 5 inquiry replied on Dec 8)
Please note that our customer service team was not in work on December 6th and 7th. This non-working period was the reason for the delayed reply to your email sent on December 5th. We apologize for any inconvenience this may have caused.
2.Regarding the automated email notification
The email you received stating "no response within 48 hours" was an auto-generated follow-up message. Its purpose is to prompt us to follow up on your issue and ensure a timely resolution, and it did not indicate any intention to close your case. Rest assured that we will never close your case unilaterally, and you can reply to us at any time for further assistance.
3.Regarding the product noise issue
The noise you experienced during product operation is actually the sound of the airbag inflating and slight friction between components, which is a normal part of the device’s function. We also note that you accepted the 50% partial refund offered by our customer service team as a resolution, which is why the return process was discontinued.
Thank you again for your understanding and patience. If you have any further questions or concerns, please feel free to contact us anytime.
Best regards,
Renpho
I purchased a total of 3 products from Renpho in 2 separate orders. After receiving the Morphoscan Nova body scale, measuring 13% body fat (which I do *not believe* is accurate) and concluding that I don't need the Lamborghini model of scales...I wrote to the company for a refund. They will charge you a restocking fee (which I was aware of from reading the policy) and will *not* provide you with a return shipping label as is stated in their return policy. Customer service was courteous and did reply each day to my e-mails, but they operate strictly via e-mail and mine was in a different time zone (guessing ~12hrs later)...so the resolution took multiple days. You will not be able to speak to anyone about your return order. They offered me a further discount to keep the product and avoid the extra costs -- which I ultimately accepted, despite my buyer remorse. I also bought the nutrition bluetooth scale as a gift and the Lynx ring (which I'm quite enjoying) and am satisfied. The Renpho products are premium and you better be sure that you will keep them -- as returns will cost you in time and money! IMHO for consumers, I don't view the return policy to be fair or competitive.
Reply from Renpho2025-12-09
Dear Marlene,
Thank you for your detailed feedback.
Regarding the return policy you mentioned, it is clearly stated on our official website that customers are responsible for covering the shipping costs and restocking fee for returns initiated due to personal reasons.
In addition, our official website also lists our customer service phone number and support email address for your convenience. You can reach out to our team via either phone or email whenever you need assistance or have inquiries.
Please feel free to contact us if you have any further questions.
Best regards,
Renpho
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Fru德国 · 3 reviews · Experienced 2025-12-06 ·
★★★★★
AVOID at all cost
AVOID at all cost! I ordered a massage gun on 16 November and I still have not received it. The first one was declared lost, I wanted to enforce my revocation right under EU consumer law, they did not want to refund me but offered to send it another time which I agreed to. That was one week ago and I have not recieved any tracking link from DHL. Customer service team is unfortunately not helpful at all in my opinion, we go around in circles, it took me one week to find out that the previous package was lost. They do not give me sufficient information on my current shipment either. At this point it feels like a scam and this is the most frustrating purchase experience of my life.
UPDATE following your response: That is the whole point, that you never provided me any updates or tracking link, especially for the second shipment. Yes I happened to get the package in the meantime but for 6 days I had no idea whether it was even sent. This was after already having waited two weeks for the first package, for which I did get a tracking link but I told your team that the tracking link does not show an update for 7 days and it took your team another 5-6 days to admit that my package is lost. I’m sorry but as a supplier you are responsible for getting updates from DHL, not me. If users get zero updates about their package and no tracking links from DHL, you need to review your processes. Please remove the tracking link from here because it might reveal personal data.
Reply from Renpho2025-12-09
Dear Fru,
Thank you for your feedback.
Regarding the logistics issue you mentioned, your shipment is handled by DHL. You can track the detailed delivery status using the provided tracking number. Since the logistics service is managed by DHL, we will need to contact their team to clarify the specific cause of the issue you encountered.
With regard to the customer service concerns you raised, we will launch a thorough investigation and provide targeted training to address any existing issues.
According to the communication records, our customer service team offered you two options: a refund or a replacement reshipment. We only arranged the reshipment because you chose this option—this means we were never unwilling to process a refund for you. Thank you for your understanding.
As for your replacement parcel, here are the details for your reference:
Tracking Number: sent to you via the email.
Carrier: DHL
Delivery Status: Successfully delivered on Sat, 06 Dec 2025, 22:40
Thank you again for your valuable feedback. If you have any further questions or need assistance, please don't hesitate to contact us using the phone number or email address listed on our official website's Contact Us page.
Best regards,
Renpho
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Samuel Jaffe英国 · 5 reviews · Experienced 2025-12-04 ·
★★★★★
Worked great a first........
Worked great a first. However there are known faults with the scale I ordered.
Renpho refused to replace the item as it was bought on there official Amazon page, rather than directly on the website
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Don Gillanders英国 · 6 reviews · Experienced 2025-12-04 ·
★★★★★
First class customer care
I upgraded my scales having been with Renpho for many years. Following the purchase, but before delivery, I raised a query by telephone with Renpho in the UK regarding dispatch and whilst the person was unable to answer my enquiry at that time, he promised to have it checked out and advised me that I would receive an email. By the end of the day I received an email from the Customer Service Team with the information. Having received the scales, I was impressed by a further email from David in the Customer Care Team to see that all was in order. This support from this large company is brilliant, which is in sharp contrast with the dismal and indifferent response from other companies. Well done Renpho.
Dealing with headaches due to accident. Our son loves his eye and head massages. He can listen to music with the Bluetooth. It helps him to rest peacefully.
I ordered a scale online. Website said it would be shipped in 48 hours. The scale was on my doorstep in 48 hours. That's great customer service! I am so impressed with all the biometrics on the scale. I believe I will be making better food choices during the holidays.
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M Bowen美国 · 1 review · Experienced 2025-11-26 ·
★★★★★
Customer service is deplorable
Customer service is deplorable. I bought the Shiatsu foot massager because the advertising claims that it massages the arches, but it does not. The company’s return policy is vague so it can require the customer to pay return shipping and a 15% restocking fee.
Reply from Renpho2025-12-03
Dear Bowen,
Thank you for your feedback.
Troubleshooting for Foot Arch Massage
If the device isn’t massaging the foot arch area as expected, it may be due to the placement of your feet. We recommend adjusting your foot position during use to see if this improves the massage coverage.
Return Policy Clarification
As detailed in our official shipping and return policy (https://renpho.com/pages/shippings-and-returns), no fees will be charged for returns that are not caused by personal reasons (e.g., product quality issues).
Thank you for your understanding and support. If you have any further questions or need additional assistance, please feel free to contact our support team via email: [email protected].
Best regards,
Renpho
Due to my lack of tec skills I had trouble pairing my MorphoScan to my iPhone. Their tec support and follow up was amazing.
The information provided from the MorphoScan has changed the way I train and eat.
The MorphoScan is a game changer.
EDIT: Renpho eventually sent me a new Massager
I bought the RENPHO Eyeris Masc Eye & Head Massager on 24 October and received it on 30 October. Not long after using it, the device started making crackling noises, which clearly isn’t normal.
I contacted RENPHO on 11 November, then again on 12 November, and followed up once more on 14 November. Each time, I explained the fault and also showed that the product has no serial number anywhere — not on the box, not on the straps, not on the buckle, and not on the device itself. I’ve sent photos and videos to make this completely clear.
Despite this, I’m still waiting for proper instructions on how to return the item, even though I paid for the Worry-Free Protection, which should make the process straightforward.
I’m more than willing to return the faulty device along with the complete box, but I need the support team to actually guide me through the return. The delays and repeated requests for an SN that doesn’t exist have made this much harder than it should be.
I’m hoping this can be resolved soon
The handle on the scale stopped working after 1 week of use. Only reason I am giving it two stars is because when it did work, it was right there in accuracy with my dexa scan.
The scale seems to be consistent in its measurements. Tremendous amount of information to track. The water content tracking has been especially helpful for me. I didn't give a 5 star rating because You have to weigh yourself first, then reset and grab the handle to do the impedance testing. I get about a one pound weight difference holding the handle.
