Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Written by the business, not verified by us.
Is Hyperice legit?
Hyperice (hyperice.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the supportive staff and helpful representatives for going above and beyond to resolve various technical issues quickly and professionally. People also express deep satisfaction with the reliable products and efficient customer support provided when replacing faulty accessories or receiving complimentary replacement units.
Some people were dissatisfied with customer service, mentioning unhelpful responses, generic automated prompts, and frustrating communication delays when trying to resolve complex problems. Consumers also noted difficulties reaching support due to a complete lack of direct phone numbers, alongside very delayed replies regarding broken items out of the box.
Auto-generated from all reviews of this business. For reference only.
What people say
Fritz WenzelUnited States · 1 review · Experienced 2026-05-27 ·
★★★★★
Great service when we had a problem …
I rarely review products or services but am very pleased with both the hyperice leg compression and hip compression devices, and the service provided by the company after we encountered a problem with the equipment. We followed prompts to email the customer service people at Hyperice and they were very quick to respond and replace the equipment. It confirmed our decision to purchase the products in the firat place - which, by the way, have been fantastic at helping us recover from difficult workouts and just overall long days of activity. Great stuff!
G
Gary di SilvestriCanada · 2 reviews · Experienced 2026-05-26 ·
★★★★★
I had an issue with a Hyperice device…
I had an issue with a Hyperice device that needed to be replaced. Valerie was very helpful and patient in working out the logistics of how to get me the replacement. Kudos to excellent customer service!
B
Brad ZorfasUnited States · 1 review · Experienced 2026-05-21 ·
★★★★★
Customer service at its best
I love the back Hyper Ice and recently had a problem with the batter. the Email customer service was great.
answered timely and offered me a discount to purchase another product since this one was old and no replacements parts were available, I did not even have to asak for that.
L
L MitchellUnited States · 1 review · Experienced 2026-05-22 ·
★★★★★
I had an issue with my 2 year old…
I had an issue with my 2 year old Normatec 2 legs device. One of the leg zippers popped. I contacted support and even though my warranty had expired, after sending photos and serial number, they verified my purchase and offered to replace the one leg that popped. Looking forward to receiving it so I can get back to using my Normatec. Easy and very nice service. And VERY satisfied with the outcome.
C
ChrisUnited States · 1 review · Experienced 2026-05-22 ·
★★★★★
Their customer service is superb
Their customer service is superb. They were quick to respond, answered all my questions and followed up with me on the next steps.
M
MarshallUnited States · 5 reviews · Experienced 2026-05-20 ·
★★★★★
Quick response to my replacement part…
Quick response to my replacement part request.
D
Diego UrtiagaCanada · 1 review · Experienced 2026-05-20 ·
★★★★★
Customer service was amazing in my…
Customer service was amazing in my case, they answered very quickly and also help me a lot with everything I need.
Paul WilliamsAustralia · 3 reviews · Experienced 2026-05-19 ·
★★★★★
asked for order 41337 to be cancelled…
asked for order 41337 to be cancelled which they did, value of order over $1500. They also advised that refund had not been processed and did not advise when refund would be processed.
No customer service number to call, just an email address.
Very poor service
Reply from Hyperice2026-05-19
Thank you for sharing your experience with our Australian Distributor. In full transparency, we are actively working to move away from them because they have not provided the level of service that aligns with our expectations and values here at Hyperice.
We take great pride in the experience we provide to all our customers, start to finish, and look forward to serving our Australian customers directly.
Paul, please reach out to us directly at [email protected] so we can take over all communication and resolve this for you immediately!
C
Caroline TrainUnited States · 2 reviews · Experienced 2026-05-18 ·
★★★★★
A quick and thorough response.
A quick and thorough response.
I got all the information that I needed to my question.
I even got a link to further understand my question. Wonderful help!
B
Brandon WuUnited States · 2 reviews · Experienced 2026-05-11 ·
★★★★★
Solid products and good customer…
Solid products and good customer support. They were receptive to providing me with a replacement battery for free when one of their product batteries was defective. Process was easy and smooth to have that done
good customer service with my online faulty replacement.
M
MldItaly · 1 review · Experienced 2026-05-14 ·
★★★★★
Hyperice Support Team
The Hyperice Support team (including, but not limited to, Alex, William, Alejandra, and Jack) was incredibly helpful and timely in meeting our needs to replace specific devices. They answered our calls, responded to emails, helped coordinate shipments, etc. They genuinely care about their communication, their level of support, and they operate under a sense of urgency.
M
Moore DerrickUnited States · 3 reviews · Experienced 2026-05-18 ·
★★★★★
Excellent Customer Service Support
My experience was outstanding. I spoke with Jack, and I shared my issues with two products that didn’t work anymore. He made it right with replacements and I highly recommend this company. They care about the people just as much as their products.
S
SangUnited States · 5 reviews · Experienced 2026-05-16 ·
★★★★★
2 Pro model has a design fault
I used Hypervolt for years. The original Pro device served me for 4 years. The 2 Pro has a design fault: the rubber grip will expand and prevent the battery from maintaining a consistent connection to the device. I reached out to Hyperice and they said the 3 Pro model is a completely new design and doesn’t suffer from this issue. They offered me an upgrade option to the new model.
M
MaryUnited States · 2 reviews · Experienced 2026-05-14 ·
★★★★★
Valerie with Hyperice was exceptional
Valerie, the Hyperice customer support rep I worked with went above and beyond helping providing support when I needed help
Barry KuhnkeUnited States · 1 review · Experienced 2026-05-15 ·
★★★★★
I have multiple Hyperice products
I have multiple Hyperice products, and have for years. I recently tried a new one, which I loved, but it had some issues. Jack and the Hyperice team took amazing care of me and we solved the issue.
Steve RUnited States · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Seedless customer service end to end
Seedless customer service end to end. Yoshua responded quickly and resolved the problem I had with my Hypervolt quickly. Some of the best customer service I have ever had through an online retailer.
Ernest LeCaireUnited States · 1 review · Experienced 2026-05-14 ·
★★★★★
I fell in love with Hyperice products AND service!
I fell in love with Hyperice products! As a person with many chronic conditions not only do I find their devices useful they are necessary to the best quality of life I can achieve! In addition to the high quality, every question and issue I've had has been dealt with quickly and warmly. I'm made to feel heard, and could not be happier with their customer service. They have in me, a devoted shopper and walking ad for their products and people. THANK YOU!!
Demetrius PringleUnited States · 1 review · Experienced 2026-05-15 ·
★★★★★
As a Brazilian Jiu-Jitsu athlete
As a Brazilian Jiu-Jitsu athlete, instructor, and someone constantly balancing the demands of professional life, recovery is not a luxury, it’s a necessity. Investing in the Normatec legs, hips, and arms systems has honestly been one of the best decisions I’ve made for my health, performance, and overall recovery.
After long days on the mats, intense training sessions, or nonstop weeks managing operations and events, these systems have helped my body recover in ways that traditional stretching and rest simply could not. The difference in circulation, soreness reduction, and overall readiness is immediate. It has become part of my routine.
What makes it even better is that my wife now uses all of the systems as well, and she absolutely loves them. It has turned into something that benefits both of us physically and mentally, especially with how demanding life can get.
I would highly recommend investing in the full setup if recovery, longevity, and performance matter to you. This is not just a product purchase, it feels like an investment into your body and quality of life.
Special thanks to Jack Reid in Boston for taking the time to present the products at the Reggie Lewis Center. His professionalism, knowledge, and passion for recovery technology really stood out and made a lasting impression. Outstanding experience all around
L
Ling WangUnited States · 2 reviews · Experienced 2026-05-11 ·
★★★★★
Quality product and good service
I purchased venon about a year ago and have really enjoyed using it. At one point, I experienced an issue with the product not functioning properly, so I contacted customer service. Their team was responsive, honored the warranty without hassle, and shipped me a brand new replacement product. It’s rare to find a company that stands behind its products and provides such great customer support. Very satisfied with both the product quality and the service experience.
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