MedOnTheGo (www.medonthego.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 30% give 1 star; The business has replied to 10% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-10.
Perfect replacement cups for the hospital pitcher and much sturdier than the one from the hospital. My husband likes having that pitcher keeping his drinking water ice cold. Fits perfectly and shipping was quick. I would definitely order from this company again.
You cancel my order and push for more expensive item
Reply from MedOnTheGo2025-08-21
This was a Website Listing Error, that's why your order was canceled and refunded. We canceled and refunded your order immediately. And sent you the Updated Product Link. We sincerely apologize to you for the delay and the inconvenience caused. Sincerely, Sunny Sachdeva
You get your package, but customer service can use attention
Edited review:
I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone calls. I did speak to the owner, and it seems he's taken this criticism to heart and may be more responsive in the future.
Reply from MedOnTheGo2025-08-21
Hi Josh. There is some confusion here. Your original package was lost by the Carrier, that's why the delay. When we came to know of it, we Re-Shipped your Package out and you will get it shortly, in the next 1-2 Business Days. I sincerely apologize to you for the delay and the inconvenience, I promise that you will receive your order very shortly. Sincerely, Shiva Sachdeva
As always, the BD needles/syringes arrived much sooner than I thought they would, and in good condition. They always pack them well, and ship quickly.
S
Stephan Curts · 3 reviews · Experienced 2025-06-02 ·
★★★★★
DON'T WASTE YOUR MONEY
Long story short... I purchased the incorrect item. I was immediately shipped and charged for the correct item. I tried numerous time to get a RMA # to send the incorrect item back. Eventually (after I wrote a negative review ) I received the RMA and sent the item back to McKesson as instructed which cost me an additional $18. They received the item the first week of June, but I have not received my refund of $82. So now I'm out $100. I would be satisfied if they would even send the item back. After numerous attempts to contact them, I'm left $100 short and totally frustrated with the communication and lack of concern for a customer. DON'T WASTE YOUR MONEY.