Earbuds faulty
Earbuds faulty. Refuse to replace without making my trek back to the store. Rubbish quality and service.
About Miniso
Data updated- Website
- www.miniso.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 32 reviews
- Replies to negative
- 0% (0/159)
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About this business
Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
Is Miniso legit?
Miniso (www.miniso.com) has a 1.7 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Keeps everything expect the sanitizer…
Keeps everything expect the sanitizer holder you people never have stocks of things which people needs the most Otherwise all variety of nonsense things is available in your outlets.
Deceptive company,bad quality
For starters,this company is deceptive. Not a true japanese brand. My complaint about this company relies on the fact that initially I believed this store was japanese,but also that the items I bought were of a terrible quality. I bought a licensed Sanrio cinnamoroll purse that ripped at a week of use. Also the clerks are very despotic and rude. Won't buy again.
Cute but they are rude
The products are so cute but I went there and I bought a cup and they didn t even bothered to put it in a box or some tissue and I broke it and they were so rude when I wanted to return it.
They have really cute products
They have really cute products! I love it :)
I ordered car perfume and it didn't…
I ordered car perfume and it didn't last most then a day
Where is my items?
Waiting 6 weeks to get derived my items so far.Where are they?? Never again! Really bad customer service. Don't deserve even 1 star.
Testers
I feel that every since miniso stopped putting up testers for body mist and perfumes, it's really annoying. I just bought a body mist today and it turns out to be the smell that I don't like. So I'm hoping that they could put up the testers again. Thank you
I will give it half star
I will give it half star . I ordered and item and it was packaged poorly due to which when the product arrived , it is broken . The miniso online store has no customer care number and I have sent email to the customer service website with images however there is no response . I want a refund or the product to be exchanged but there is no where to go . The product is clearly of inferior quality and they are just looting the customers. My order no is 1759 and I need help but there is no information nor any response from miniso . I am dreading buying from miniso .
Terrible service
Terrible service, they let you order items then email to tell you there not in stock, meant to be 3-5 days for delivery, it's been a week now, no communication of what is happening with your items, overall a pretty rubbish experience, will not be using again.
Pathetic store with pathetic stuff.
Pathetic store with pathetic stuff. They should not even get one star.
Missing screws
I went to asked for an exchange at 6.30 on the 13th of July 2021 due to missing screws in my alarm clock bought it from Jurong point outlet Ahmad was super affable love his services very polite and patient with me would love to shop there in future.
I bought a box of "stickes" for my baby…
I bought a box of "stickes" for my baby cousin, and they turned out to be paper sheets with no sticky part what so ever. When i tried to raturn them the said the box was opened and could not be returned. What a WASTE of money. Would NOT recommend.
No customer service
No customer service. Non of Miniso Sydney stores can be contacted by telephone. All their stores telephone numbers are disconnected. Emailed them and no reply. Impossible to contact them for an item they charge me when I had not purchase the item.
all in one
all in one, best
I bought products from miniso in west…
I bought products from miniso in west London based in Ealing Broadway, the products are very bad they don’t last long and they break very easy I wasted £68 for buying this products absolutely awful never again to buy from them this is a Chinese company based in Japan using the name Japan just so they can get away with it but all the products are from China and they are very poor production,
Japanese pretenders
Japanese pretenders, rude staff at Sydney’s store
BEST STORE EVER
BEST STORE EVER dont listen to 1 star reviews go there yourself its amazing!!!
MINISO Store
MINISO Store, Oberoi Mall, Goregaon, Mumbai My sister bought a wallet for me from the shop, but the only thing was the card holder compartments was very less so went to exchange the product on the same day but the staff said they do not exchange the product you have to use it. Spend 500 Rs on the wallet got the experience like I m buying thing from a Rs.99 store where there is no exchange worst ever services received and waste of money as I cannot use the wallet. Before purchasing anything from MINISO first ASK incase of defect is there a exchange then go for it.
Worst product
Worst product ...no quality at all..bought earphones so many times and it lasted only fr a week...thought mayb the way I used it roughly was the reason then came to know from many frnds they too had similar issues..having debit card details still they refused to exchange...they gve u some email ids to file yr complaints but that is a false email I'd.by then yr time of 7 days return gets lapsed...useless product.. cheating people by putting small price..its better to buy earphones all from brand showroom itself.
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