O2gearshop (www.o2gearshop.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-12.
The (long) story of my hassle-free experience with o2GearShop Customer Service!
I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2 had it available at a cheaper price than any other I'd seen. I was able to place the order with no difficulty (and with a 15%-off coupon!), but a week later, I received an e-mail informing me that my order could not be fulfilled. I was a bit disappointed that this had happened so close to Christmas, but as the item suddenly disappeared from other sites, as well (even those that had listed it as 'back-ordered but available'), it seemed that this was a result of the supplier rather than o2.
The e-mail instructed me to contact Customer Service to let them know how I would like to proceed. I dreaded the thought of calling and potentially being on-hold for a longer time than I would have available, so I put it off until after the Holiday Season. When I finally did have the time to call, I had the pleasant surprise of being connected to a real-live-person almost immediately. And, with some typing and a few quick clicks on his end, he had issued a refund check. No "sorry, store credit only", no "you now have to pay $$ amount in shipping" (as I had also ordered a second item that, on its own, would not have qualified for free shipping), and no hassle. Thanks, o2GearShop!
This is now the forth purchase I have made from them. Since finding this site I have not purchased any of my gear needs else wear. I highly recommend to any one. Saves you money and their service is top notch. By far my favorite site!!!!!
I just ordered by son a North Face off of this site and it was 50% cheaper than anywhere else on the web! I was so happy! Added this place to my favorites and will definitely be looking here first and most likely shopping here for all my outdoor needs!
I bought my daughter the North Face jacket she wanted. The price was unbeatable and the service was excellent. I received my order very fast and I will definitely shop here again.
I got my boyfriend a 1 x Marmot Men's Precip Jacket with the best price I found online, it got here on time, he likes it very much, he looks great in it, light weight, he has been using it every raining day ever since, it has been raining a lot recently at albany NY, he is making very good use of it. Thanks O2gearshop!
I have order multiple times with o2gear and have had great experiences. Fast shipping, Good Deals and Good Customer Service. Will continue to buy with them for my outdoor needs.
I found O2gearshop while searching online for some Patagonia gear I was trying to hunt down due to my local stores being out of stock. Their prices were the best out there, and their return polices appeared friendly enough, so I thought I would take a chance ordering gear in colors and sizes I wasn't sure about.
I couldn't be happier. The product arrived fast and in great condition. A few of the sizes and colors didn't work for me (I was taking changes on things like "Grecian Blue"), so I had to return them. No problems on the returns, and they were very fair with respect to the return values for which I had used coupons which they pro-rated the coupons for each item - an unexpected and very customer friendly gesture.
I have since place an additional two orders with O2 and they will always be a first go to for outdoor products.
I found o2Gearshop while shopping the web for a discontinued hiking shoe. They had it and the price was very reasonable so I gave them a shot. I couldn't be happier with my purchase. The item arrived in a timely manner and it was exactly what I ordered. The ordering process was efficient and the communication was pleasant and to the point. I am definitely going to purchase from them again.
I have purchased outdoor gear from the o2gearshop before and I will continue to do so. They offer great prices and ordering is easy. The shipping is fast and if you have to make any changes, the customer service is great.
I was so happy that I found this website. The prices of North Face Denali's are much cheaper than everywhere else I have looked. So happy that I purchased my North Face hoodie from there, I wear it everyday and it is the best purchase I have made in a long time. Great prices, and fast shipping are the best combo.
My daughter "had to have" a North Face for her birthday. Of course, the sale at the mall were out of her size. o2gearshop was the only site I found with prices comparable to the store sale prices. Boy, am I happy I took the chance on this purchase. Easy to order, got exactly what my daughter was looking for. No shipping delay either.
My granddaughter wanted a North Face jacket for Christmas,but the retail cost was to high. I found the exact jacket on O2gearshop for $50.00 less. She was thrilled with the jacket and I was thrilled with the price and service!
I will do all my shopping for NORTHFACE at O2GEARSHOP
I cant believe the savings I got on my fleece jacket...I purchased the same jacket for $99.00 but after one day decided it was too much to pay so I returned it...I can't believe that the next week I found the same jacket online at O2GEARSHOP for 62.00 what a savings I bought it online and had it within 2 days way to go
I just found the perfect jacket at O2 Gear Shop and the price was lower than every other site I checked out. It arrived super quick and was perfect for the trail run I had to do that weekend. I would totally recommend 02GearShop!
Whenever I'm looking for new gear, I go straight to O2Gearshop.com. They have the best prices across the board, compared to any other online store. I have returned a few items due to sizing/fit issues and their customer service was prompt and courteous. I highly recommend them to anyone!
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