The (long) story of my hassle-free experience with o2GearShop Customer Service!
I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2 had it available at a cheaper price than any other I'd seen. I was able to place the order with no difficulty (and with a 15%-off coupon!), but a week later, I received an e-mail informing me that my order could not be fulfilled. I was a bit disappointed that this had happened so close to Christmas, but as the item suddenly disappeared from other sites, as well (even those that had listed it as 'back-ordered but available'), it seemed that this was a result of the supplier rather than o2. The e-mail instructed me to contact Customer Service to let them know how I would like to proceed. I dreaded the thought of calling and potentially being on-hold for a longer time than I would have available, so I put it off until after the Holiday Season. When I finally did have the time to call, I had the pleasant surprise of being connected to a real-live-person almost immediately. And, with some typing and a few quick clicks on his end, he had issued a refund check. No "sorry, store credit only", no "you now have to pay $$ amount in shipping" (as I had also ordered a second item that, on its own, would not have qualified for free shipping), and no hassle. Thanks, o2GearShop!