OffGamers

We’re very sorry for the delay you’re experiencing with your current order. Please be assured that your order has been completed, and all processing steps have been finalized on our side. We understand how frustrating it can feel when an order seems slower than expected, especially after previous smooth purchases. We truly appreciate your patience and thank you for continuing to trust us. If you have any questions about accessing or using your order, our support team is here to assist you and ensure everything is ready for you to enjoy without further delay.

Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your account in Store Credit. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with us will better reflect our commitment to your satisfaction.

We’re sorry for the delay and understand your concern. Your account and documents have been verified, and the order has been completed. If you haven’t received any further communication, please rest assured that your order is secure and no cancellation will occur. We appreciate your patience and feedback, which helps us continue improving the experience for all customers.

We’re sorry for the delay and understand your frustration. The payment for your order was cancelled and will be returned to your original payment method. Refunds typically take 1 to 14 business days to process, depending on your bank or payment provider. We appreciate your patience and feedback as we continue working to provide a smoother and more reliable experience for all customers.

We’re very sorry for the frustration and completely understand how concerning it must have felt not to receive your code. For security and compliance reasons, eKYC and further verification are required before certain orders can be processed. Since the verification was not completed, your order was cancelled, and a full refund has been issued back to your original payment method. Depending on your payment provider, it may take up to 14 working days to reflect in your account. We truly appreciate your patience and understanding, and these measures are in place to keep all transactions safe and secure.

We’re very sorry to hear about your concern and completely understand how upsetting this situation must be. After reviewing your orders, we found that the payments for both transactions failed 3D authentication, which means the payment could not be processed. As a result, the funds are being returned to your original payment card, which should reflect in your account within 14 days depending on your bank’s processing time. We truly appreciate your patience and understanding while this is completed. Please rest assured that no funds have been lost, and the refund is being securely processed.

We greatly appreciate your feedback. We are delighted that we are able to meet your standards in the given criteria. Hope to keep on improving!

Thank you for your kind words! We appreciate your feedback and look forward to serving you again soon.

We’re very sorry for the confusion and truly understand how disappointing it must have felt to receive a different NX value than expected. After investigating, our team confirmed that the amount you received is correct. The NX conversion rate is adjusted monthly in accordance with local tax laws and exchange rate updates, which can cause the redeemed value to differ slightly from month to month. We understand this may have caused some misunderstanding, and we’ll take your feedback into account to improve clarity on our listings. Thank you for bringing this to our attention and for your understanding.

We’re very sorry to hear that your first experience didn’t go as smoothly as expected, and we truly appreciate you giving us a try. As soon as you reported the issue, our team requested a screenshot within 48 hours so we could investigate the problem and assist further. Unfortunately, since we didn’t receive the required proof, we weren’t able to proceed with the investigation and the case was closed automatically. We completely understand your disappointment, and if you still have the screenshot or relevant details, please contact us through your order page — we’ll be more than happy to review it again.

Thank you for reaching out. We value all feedback and strive to improve our services. However, we could not verify your report as no order number was provided. Please consider updating your review with this information or filing a ticket through https://helpdesk.offgamers.com/support/tickets/new so we can address your concerns.

Thank you for sharing your feedback, and we completely understand how frustrating it can be to wait longer than expected for your top-up. We’ve checked your order and can confirm that your Blood Strike gold has now been successfully reloaded and the transaction completed. Occasionally, slight delays may occur due to processing time or in-game verification, but rest assured that every valid order is fulfilled. We truly appreciate your patience and understanding throughout the process, and we’re glad to know you acknowledge the service is legitimate. We’ll continue working to make future deliveries faster and smoother for you.

Thank you so much for your kind words and for sharing your experience with us. We’re happy to know you’re pleased with the product and pricing! Regarding your PayPal payment options, we completely understand how inconvenient it can be when you can’t choose your preferred funding source. Unfortunately, PayPal’s “Pay in 4” and specific card selection features are managed directly by PayPal’s system, not by our checkout page. We recommend reviewing your PayPal settings or reaching out to PayPal support for further assistance. We truly appreciate your support and hope your next purchase will be even smoother!

We’re sorry to hear about your experience. To help us resolve this issue, we kindly request that you provide your order number in your review or submit a report through this link: https://helpdesk.offgamers.com/support/tickets/new. Without this information, we’re unable to investigate the matter properly.

Hi there, we understand your frustration regarding the delay. Since you no longer wished to wait, the order has been canceled as requested, and the refund has been processed to your payment gateway.

Hi there, EKYC verification is required as part of our compliance process before your order can proceed. Since you declined to complete the verification, the order has been canceled and the payment has been refunded to your original payment method.

Hi there, thank you for your feedback. We understand the verification process can feel inconvenient, but it’s a necessary compliance requirement once an account reaches its purchase limit. Please note that your order has been canceled and refunded to your original payment method. We appreciate your understanding and patience.

We appreciate your review and regret that your experience didn’t meet expectations. Unfortunately, without an order number, we’re unable to investigate this matter thoroughly. Kindly revise your review to include the order number or submit a detailed report here: https://helpdesk.offgamers.com/support/tickets/new. We’re eager to assist you.

Hi there, we’re sorry to hear about your experience with the verification process. Upon checking, we noticed some inconsistency in your purchase, and we have not yet received any eKYC submission from your side. Please note that identity verification is required to ensure account security and compliance with our platform’s safety measures. Once you successfully complete the eKYC process, we’ll be able to assist you further with your orders.

Your feedback is a reminder of why we love what we do. Thanks for being an amazing customer.