Omaha Steaks: Trusted by Millions for Premium Meat DeliveryFor over a century, Omaha Steaks has been America’s most trusted name in premium meat delivery, delivering expertly butchered, hand-cut steaks, gourmet burgers, air-chilled chicken, pork, seafood, and more - direct to your doorstep. Every product is flash-frozen at peak freshness to lock in flavor, tenderness, and quality you can taste.Whether you're grilling at home, hosting a special dinner, sending a gourmet gift, or simply stocking your freezer, Omaha Steaks offers restaurant-quality meals made easy. Our team of fifth-generation butchers and chefs ensures every item meets our high standards - and yours. We proudly back every order with our 100% satisfaction guarantee.Thousands of verified customer reviews on Trustpilot show why Omaha Steaks is the #1 rated online meat delivery service. Choose one-time orders or subscribe for regular deliveries and always be prepared to serve something exceptional.✅ Over 100 years of butcher experience✅ Trusted by 5 million+ customers✅ Rated Excellent on TrustpilotShop now at https://www.omahasteaks.com/.
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Is Omaha Steaks legit?
Omaha Steaks (www.omahasteaks.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently emphasize the exceptional quality of the meat, sharing that the steaks, burgers, and other selections are consistently delicious, tender, and fresh for any family meal. Many people also deeply appreciate the remarkably convenient online ordering process, helpful phone support, and reliable service when arranging scheduled deliveries.
However, some people mentioned that their recent deliveries occasionally arrived thawed or in damaged cardboard packaging lacking proper cooling materials. A few reviewers also experienced unexpected shipping delays, highly inaccurate tracking information, and occasional missing food items within their boxes.
Auto-generated from all reviews of this business. For reference only.
When my order was delivered, it was put in my garage behind a bunch of boxes and I didn’t get it til the next morning when I checked my email, and it said it was delivered. Some of the meats were already thawing.i had to cook right away.
Reply from Omaha Steaks2026-03-22
We're sorry to hear that you've had a bad experience. Your guaranteed satisfaction is our #1 priority. Please send us an email at [email protected] with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further.
Thank you so much for your feedback! We’re really glad to hear that we met your expectations and that you had a positive experience with us. Your satisfaction is very important!
We love your hamburgers and excited to try the hamburger bundles we just purchased!
Reply from Omaha Steaks2026-03-22
Thank you for your kind words! We're thrilled to hear that you enjoy our hamburgers and are excited for you to try the hamburger bundles. We hope you love them!
I do understand business aspects. But the way I see it is that most companies follow the same pattern: the customer is not as important as what they tell the companies. As far as their policies are. It is not the customer service; they are awesome, they understand the customer experience, but it is the company as a whole. What I mean is, I have been telling your customer service associate that UPS here in Yuma, Arizona, isn't very good with deliveries. They deliver when they want, and their customer service is very poor; they cannot deliver on time, especially when it is set to a Pacific time frame. I do understand that this company has deals with various delivery companies and cannot use different companies to deliver your products. Still, if the company handling the deliveries is not maintaining proper delivery standards, you should look to change those companies and make them fight for the business. And let the customer pick the delivery service they know is better in their area. That was the way it was in the 80s through the mid-90s, and then it moved to what the company alone chooses for the customer, and I think this is very bad for business. Because most businesses only see what is on paper, not what is actually happening, I know that what is on paper reflects what customers actually experience. And. Most people who want your products will pay extra for shipping, especially if it is delivered through a great delivery service in their area, and the customer knows which delivery companies are better. I do like your products, but unless you create a change in delivery in this area, move away from using UPS, and allow me to pick the delivery service I would like to use, like FedEx. The reason I like FIt edEx is that if I'm in the area, I can pick up the item from the facility, and its customer service is more willing to work with customers than UPS. With UPS here, whenever you call customer service, you feel like you are bothering them because their attitude doesn't meet customer service standards. Their attitude is very rude and unpleasant. If you want to expand this company, you should let customers choose the delivery service they want.
This is my take on the service.
Reply from Omaha Steaks2026-03-22
We apologize for any inconvenience you experienced with your delivery. We understand how important it is for your order to arrive on time and in perfect condition, and we’re sorry to hear that we did not meet your expectations! Your feedback is very important to us, and we would like to look into your concerns further so we can make things right. Please reach out to us at [email protected] with your order details, and a member of our team will be happy to assist you and work toward a resolution.
The birthday gift arrived on time. I haven't heard whether they enjoyed the steaks or not as yet.
Reply from Omaha Steaks2026-03-22
We're so happy to hear that the birthday gift arrived on time! We always strive to ensure that our deliveries are prompt and reliable, especially for special occasions. We hope the birthday person loves their gift and that it helps make their celebration even more memorable. Thank you for choosing us for such an important moment!
My first order was lost . UPS somehow list it ,but customer service was so good to me they sent out a replacement order and it arrived within a few days.
Reply from Omaha Steaks2026-03-22
We are sorry that your first order was lost, and we understand how disappointing that must have been. However, we are very pleased to hear that you received a 5-star customer service experience from us and that your replacement order arrived as expected. Thank you for giving us the opportunity to make things right!
Prompt delivery - great packaging. Quality products.
Reply from Omaha Steaks2026-03-22
Thank you so much for taking the time to leave us a wonderful 5-star review! We appreciate your feedback and are thrilled to hear that you were satisfied with the delivery, packaging, and products. It means a lot to us to know that our efforts met your expectations and that you had a great experience.
Thank you so much for letting us know that you enjoy the quality of our products. We appreciate your feedback and are delighted to hear that our efforts to provide high-quality items have made a positive impression. Your satisfaction means a lot to us!
My order was correct and it was delivered without incident.
Reply from Omaha Steaks2026-03-22
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that your order met your expectations and that you had such a positive experience with us. Your satisfaction is our top priority, and we appreciate your support!
Getting to talk to a real person. Delivered on time.
Reply from Omaha Steaks2026-03-22
We’re so glad to hear that you had a great experience with us! Providing this level of service is always our goal and it means a lot to know we met your expectations. Thank you for taking the time to share your feedback and let us know we got it right!
I basically order the Filet Mignon steaks which are very good. I had one order of steaks that were not satisfactory and received credit for same. the franks, kielbasa are excellent and the hanger steaks I use for so many recipes. Delivery is great. Customer service is fantastic. Prices are a little high but worth it. Will definitely keep ordering. Thx
The delivery was as promised and sales person was top notch.
But the steaks were not up to pair.
As a former butcher in a PRIME SHOP I expected very tender filet mignon, not chewy . Cooked medium rare.
At 77 years old and a Army veteran
(69-71) . I'm a little more experienced in cuts of meat. I know all to well you can't always promise the way meat will cook, but these filet mignon did NOT even come close to be tender.
The number of the deal was 75370RF
Delicious Dinner Bundle
Reply from Omaha Steaks2026-03-22
Thank you for sharing your important feedback and we apologize for any inconvenience you may have experienced. Please send us an email at [email protected] with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further
Thank you so much for letting us know that you found our delivery to be quick! We're always striving to provide fast and reliable service, so it's wonderful to hear that your order arrived promptly. Your satisfaction is important to us!
Thank you for taking the time to share your feedback with us. We're thrilled to hear that your order was perfect and arrived on time, as we always strive to provide the best possible experience for our customers. Your 5-star review means a lot to us!
I still have not received my order from 3/11/26! 10 days today! This is unacceptable- supposed to be sitting in a warehouse due to exceptions! However, we’ve had (3) other deliveries via FED ex as well as Amazon during this time! I understand it’s frozen but if it arrives thawed out, you will be giving me twice the credit! I will never order from Omaha Steaks again if they continue to use UPS!
Reply from Omaha Steaks2026-03-23
We apologize for any inconvenience you may have experienced with your order. Your guaranteed satisfaction is our number one priority. Please send us an email at [email protected] with your contact information and order number, and be sure to include "Trustpilot" in the subject line. We look forward to assisting you further.
