Open English (www.openenglish.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-08-12.
My experience was good, I was able to clarify my doubts, the person was attentive and friendly
Hi Kathleen! We'll be sure to share your comments with our team. We're committed to making every interaction as helpful and enjoyable as possible.
Linas was an amazing assistant. Ty for helping me out
Your success is our motivation! Thank you for sharing your experience and for being part of our learning community.
Keep up the great work! We're here to support you along the way.
***UPDATE*** I received a phone call from OE today and I am very happy with the resolution provided. I was able to get 100% of the issues listed below resolved. As a result, I DO recommend OpenEnglish for their learning platform services. The content and flexibility is great! Here are the updated details: (1) The rep i spoke to today, has better English skills than I do LOL :) She listened to me, understood the situation, and provided a 5-star resolution for me. My recommendation to anyone else using OE to leverage their Facebook, IG and WhatsApp communication channels to get to the right person that can help you. I still think having a "Press 1 for Spanish and Press 2 for English" at the front end of the call center routing is the best customer service improvement enhancement but that is an OE management call. If I was more aware of the other communication channels maybe everything below could have been resolved earlier (2) I understand why OE has evergreen renewal clauses in their contracts because we have these in my business too. That said, my rep today was able to easily (and without any pressure or pushback) cancel the BootCamp evergreen contract and ensure my annual subscription doesn't renew automatically in January of 2027 or without my approval. I appreciated this help (3) For the other comments below...I was obviously frustrated and didn't know where else to reach out for help. But to OE's credit, they do care, they reached out and fixed the issues I was experiencing. Company's are going to make mistakes but how they fix them matters most to me. Like I said already, OE has provided a 5-star resolution and has a great learning platform. Work with them and you will be happy! ---------------------INITIAL REVIEW--------------------- OpenEnglish is VERY difficult to deal with!! They consistently make it IMPOSSIBLE to actually talk to anyone in English (which I find very ironic) about customer service needs. I have called multiple times. Each time I have been handed off to multiple people only to be told that they cannot help me and to call again another time. Due to the consistent run around with customer service, I get the impression that there are employee incentives to prevent customers from adjusting their learning programs. The evergreens clauses in the Bootcamp and Regular Course contract options are cumbersome to navigate. The lack of customer service has ended up costing me over $200 more than planned. My recommendation to OpenEnglish is: Provide a Spanish and English language service at the front end of your call center operations. My recommendation to anyone considering this service is to read the fine print in the contracts and be prepared to get a hard sell (think timeshare sales techniques) on the front end and back end of your experience. I don’t recommend OpenEnglish at all. You are better off using a different platform and learning service. Good luck!
Hello Mr. Mercure! Thank you very much for taking the time to speak with us yesterday. It was a pleasure assisting you and ensuring that we could provide the level of service you deserve. We can confirm that all the requested information has been sent to your email. If you have any additional questions or need further assistance, please don't hesitate to reach out, we'll be here for you.
Hi Mario! We're excited to continue supporting you as you grow your English skills every day. 🌟
Your success is our motivation!
This app helped me a lot. Now, I can speak clearly and fluently. I feel more confident. You can practice English in your free time. That's great. Thanks a lot, everyone.
Hello Nuri! Thank you for sharing your experience with us. We're delighted to hear that the program has helped you improve your English fluency and confidence. Your feedback means a lot to our team, and we wish you continued success on your language journey. Best regards!
The service given por the advisors was completely and very accurate. In this course, its totally great the way where we can learn an improve English pronunciation through different ways and in a non-defined class time.
We're so happy to hear about your positive experience! Thank you for trusting us to be part of your English learning journey.
It was great to receive a response the moment I requested help via WhatsApp. Thank you for your support.
Hello Neriman! Thank you for your kind feedback. We're pleased to hear that our team was able to assist you promptly. Our service team is always here to help you whenever needed! Best regards!
I am currently your student. I’d like to give feedback for sone points. I think you should develeope your lesson contents. For instance by making more natural recordings. Current ones are so robotic. I’d like to hear background voices like radio theatre or videos. I think this will increase your level of quality higher and higher.
Hello Cengiz! Thank you for taking the time to share your feedback with us. We appreciate your suggestions. Your comments will be shared with the relevant teams for review as we continue working to improve our programs. Thank you for helping us enhance the experience for our users.
my native language is spanish but i always loved english. thanks to open english im improving a lot with the way i pronounce the words because until now, i had no other way to know if i was doing it correctly or not. Also im learning a lot of new words
Hi Gabriel! We're honored to have been part of your learning journey. Keep up the great work!
nice! very good experience. Thanks.
Thank you for sharing this with us! It makes us incredibly happy to know that we've been part of your English learning journey.
Eficiencia
¡Gracias, Javier! Nuestro principal objetivo es que te sientas a gusto con el curso y nuestro servicio. ¡Qué tengas un lindo día! 🤗
We’re happy to hear that, Milton! Thank you for taking the time to share your experience.
He was very honest and respectfull. He tried to resolve the problem that I have formay days and many calls y mesages, but finally he did,
Thanks, Mario! Providing friendly and helpful support is always our goal.
The worst experiencia i everhad.The plataform it's awfull and doesnt allow You to learn.
Hello Luisana, we’re very sorry about the situation you described, and we completely understand your frustration. Please know that our goal is always to offer transparency and support at all times, which is why we’d like to learn more about your case in order to provide an appropriate solution. We’ve tried to reach you to better understand what happened, but so far we haven’t been able to connect. We’d love to speak with you directly to review the details and resolve this as soon as possible. In the meantime, we invite you to message us on WhatsApp through the following link for faster assistance: 👉 https://wa.me/18553432323
Thank you to Miguel Gomez, who listened to my request to communicate in English and answered my questions in a friendly and helpful manner.
Thanks for your feedback, Ana! We'll be sure to share your kind words with Miguel.
Hi Eliana! Thank you for choosing Open English.
Siempre están dispuestos a ayudar y me siento muy conforme con eso.
¡Hola Olivier ! Qué alegría nos da leer tu comentario. Para nosotros lo más importante es estar ahí cada vez que lo necesites, asegurándonos de que te sientas acompañado en cada paso de tu aprendizaje. ¡Gracias por confiar en nuestro equipo! 🌟
The customer service and teaching experience is really very good and positive for the student
Thank you for your encouraging feedback, Genesis. We are honored to be part of your English-learning journey and are committed to helping you achieve your language goals.
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