Oriental Trading Company (www.orientaltrading.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
No one knows what they are doing. Website advertis a date of delivery. I placed the order//it gave a later date of delivery. Too late for the event. I canceled 30 minutes after placing the oder. Cancellation confirmed.. They sent the product anyway saying the 30 minutes was too late. 2 different stories.
The items came fast, thank you.
Your products arrived fine. I don't need the deluge of promotional emails clogging my mail. Please, stop. Thank you.
Part of my order is missing even thought it is in the box according to the receipt. Item 14474853 Faith color your own bookmarks. Received 04/07/2025. Ordered 04/02/2020
I have used Oriental Trading for years & have been very happy until recently. Ordered banners and pins for my daughter’s prom March 19th with express shipping to arrive 3/24. I called 8 times and was assured everything would arrive by prom day, 3/28. Today is prom & despite being told 3 consecutive days that order would arrive by 3/28, I receive info that shipment will 3/31. I will not need custom prom banners & pins after the prom. Heartbreaking especially after calling every day & being assured everything would be ok.
Great packaging and thorough correspondence the whole way!
On time as promised! Meets our church needs. Thank you!
My order was great on time maybe early can’t remember. My only issue is that with my pencil charms I was missing 2 of the 24 but overall I’m satisfied
I placed an order on March 22nd and paid to have it delivered by March 28. Once my money was taken I was then told the order wouldn't arrive until April 1 which is well after my party date. When I tried to cancel the order on March 25 I was told it already shipped but I couldn't see any tracking info on the webpage nor was a tracking number sent to my email. I spoke with customer service and they provided the tracking number but when I checked it on the carrier website it couldn't be found; this means the label was created but the item was not actually shipped yet, I worked at FedEx. Not sure why I couldn't cancel if the items weren't actually shipped. Also the customer service person, Nicholas, ended the chat early without resolving the issue. I now have to pay extra to get the items somewhere else
I received an Oriental Trading / MindWare email with a promotional $10 e-gift card code with an expiration date of today March 16, 2025. Upon trying to place my order with the code, I received an error that it was invalid so I contacted customer service via live chat. I was informed that the code was already redeemed last year back in November and the new series of 3 emails with this code was sent in error with failure to honor this marketing “mistake.” How can they make such a repetitive mistake by sending this in 3 emails and then not honor it for the inconvenience?! Seems misleading and deceptively intrusive.
Many of these Maraca pens separate. I ordered so many and they separated spilling out the inside contents.
This is by far the WORST experience I have ever encountered. I ordered a custom welcome sign for my sister’s bridal shower. I was worried it wouldn’t come in on time and called customer service. The agent was extremely helpful and updated my order to expedited shipping. I receive an email the day it was supposed to come in stating my order will be delayed! I panicked and called, spoke to Dave who tried his best to help and assured I would receive my order. I call back in an hour like he told me too, only to speak to a rude agent who wasn’t interested in helping, and after explaining that Dave and a supervisor said my order will be expedited then proceeded to “help”. I called back 15 min later, and sure enough that agent cancelled my order. The new one Suzy was very apologetic and reordered my order and tried again for expedited shipping. Now today, Friday, another email stating my order will not be on time. I finally speak to a supervisor Denise, who could care less and tell me there’s nothing they can do. And basically the employees gave me false hope and no one followed through. I understand companies have shopping and tech issues, which was told to me, but the lack of follow up, empathy is disgusting. Now I am screwed out of my important orders. I’ve been a customer for more than 10 years. Sad to say they lost my entire family, and I will spread the word.
Ordered chocolate St Patty’s day chocolate coins for my children to hand out to their classmates. I received my order yesterday and to my surprise, no chocolate coins. The children are totally disappointed and I was never told the coins were cancelled. I have never experienced anything like this with orientation trading. Please be careful if you order something and expect it to come…. You may not get it without any notice!
Wrong item was delivered! I do not know how to get in contact with anyone to get this situation corrected.
order arrived in a timely manner in good condition
Only few places to find what I needed & fast service!
I need a copy of my invoice for accounts payable
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