Passages Malibu (www.passagesmalibu.com) has a 4.8 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Passages Malibu is a sanctuary for healing. You walk onto the ground and can instantly relax into your healing journey. Clinically, Passages Malibu offers the best of the best. They are a clinically comprehensive program that provides treatment for the whole person. Each person at Malibu truly cares deeply about each client and their journey in recovery.
The worst place that you can go to if you are addicted to drugs or alcohol. The owner and son act is ridiculous since neither has any medical training. The doctor on staff wants to sell you many vitamins as he can. The young people are having sex. No monitoring of the facilities by any competent person. I was driven, in their van, by a former patient and we hit something. This place is a mess
Thank you for bringing these concerns to our attention. We deeply regret hearing about your negative experience and sincerely apologize if our services did not meet your expectations. Please be assured that our team, including the owners, management, and the medical staff, are committed to providing the highest standard of care and professionalism. We work together to ensure the best possible recovery journey for our clients. The allegation concerning inappropriate behavior among clients and lack of monitoring is serious. We have strict policies in place to maintain a safe, respectful, and conducive environment for treatment. We will investigate these claims immediately. The transportation incident you mentioned is also concerning. We ensure our transport services prioritize the safety and comfort of our clients, and we will review this incident to understand what happened and how we can prevent such situations in the future. Your feedback is critical in helping us continually improve our services. If you're comfortable doing so, we would appreciate further discussion on your experience. Please feel free to reach out to us directly at 866-753-0913. Thank you again for your honesty. We hope to have the opportunity to address these concerns directly with you.
The worst place possible. My 1st night there I did not get my meds because they forgot. That a common theme. Nurses at malibu seem bothered when they have to do there job, not all theres 2-3 good ones. There is no 24hr DR. You see doc once a week if lucky and if you really beg you can get your meds filled. Which now unless it's a controlled substance you uber yourself to get em. I went in on 1 med came out on literally 10meds. Food is good, that's honestly all I can say positive. Place is showing its age. Literally falling apart. They sold one therapy center and are selling one of the sober houses. I do not recommend this place due to the fact everytime I needed meds I had to literally give a week notice, then pretty much do all follow up myself to get it filled. They forget everything all day long. I was in the sober house too. 20client house with 1 worker on shift most of time. If you need something you get an uber. Hippa violations like crazy. There were 2 med sheets left right on a desk where I was taking my meds fully open to read. Shop around you can do much better than this for 80k a month. Actually they kick u out at 28 days for faster rotation.
Hello, Thank you for taking the time to share your experiences and concerns about our center. We are sincerely sorry to hear that your time with us did not live up to your expectations. We strive to provide the best care and support to our clients, and we take any suggestion of falling short in this regard very seriously. Our team, including our nurses, are dedicated professionals committed to assisting clients in their journey towards recovery. The claim regarding medication management is concerning, as we have protocols in place to ensure timely delivery and proper supervision of medication administration. Your feedback will help us in reviewing these procedures to ensure that such issues do not reoccur. The alleged HIPAA violations are a serious matter, and we will investigate this immediately. We maintain strict privacy and confidentiality protocols to protect our clients' information, and any breach is unacceptable. We are also looking into the concerns you've raised about the condition of our facilities, as we aim to provide a comfortable and conducive environment for recovery. We encourage you to reach out to us directly at 866-753-0913 so we can better understand and address your concerns. It is through honest feedback like yours that we can continually assess and improve our services. We appreciate your honesty and look forward to rectifying any issues you may have experienced.
I used to work at Passages for 3 years as a bookkeeper when it just started in 2001. I saw a tremendous amount of opposition and obstacles, but the wonderful healing kept going on. They continue to hire qualified hard working staff that care about helping people, and a supportive environment to achieve that goal. This is the best. I sometimes hear people talk about how much money places like this make etc.. But this is easy to understand as people just do not know what goes on behind the scene and inside of knowing the books and where every penny went. The expense from running a company like this is high, difficult and not simple. Chris and Pax have done an amazing job, are generous with their staff, grateful, and do whatever they can humanly do, to achieve their one goal in helping as many people as possible. Chris's body of work in helping many people with addiction continues to expand in many places. The latest work is seen in a massive rehab in Florida to help teens. It has always been his dream to help people and his legacy will continue to reshape and add to the old ideas into continued new solutions toward recovery.
Simply, The place saved my life! Period!
Wow. A good service.Recently I've been experienced your service. Have a good luck.
Passages is truly a blessing and the work they did with my daughter literally saved her life and has brought untold blessing to our family. The entire staff shares a level of caring and compassion that has to be experienced to be truly understood. Their reputation is well deserved.
I have attended Passages Malibu and I can tell you it has honestly saved my life. Ive been through some extreme trauma in my life that contributed to my underlying reasons why I used. I have tried other treatment centers but passages was different. Passages showed me so much respect and compassion as I walked in the door. I was given time to decompress and deal with medical issues my first week of treatment where I was shown understanding and patience. The admissions office, Micheal Shanner and his staff were great to work with. Dr. Khalsa, Dede and her fantastic team of nurses and everyone else that assisted me during my stay are all rock stars. I had many medical issues walking in the door that I thought would make my treatment difficult but the medical team stepped up and made me feel comfortable and physically much better then I could've imagined. The facility is beautiful. You have to be there to believe it. You are catered to the moment you walk in the door. Your bedroom is cleaned daily. They ruffle your towels No matter the room you get you'll be impressed. And if you need something extra just ask them and you shall receive. I fell like I really mattered to them. All the staff in the grounds and housekeeping were so nice. Hard working! The therapists... oh man they are the greatest team in the world. My opinion but I've been everywhere! Christine, Jaqueline, Pamela, Carlos, and so many more. From the acupuncture to family therapy and individual sessions were life changing for me. The therapy I received and chasing down the underlying reasons for my using has forever changed me. I'm so grateful to passages that words cannot express. . I was lucky enough to sit in one of Chris Prevtiss' talks on meta physics. It was mind blowing. I thought of addiction and self awareness forever differently and how they collide. He is an amazing man and so grateful that he Co-founded the passages program. People like me that other programs didn't work so well for cam find their freedom at passages. Lastly I was at passages during the Woolsey fire of 2018. We had but a few minutes to evacuate. Passages did a phenomenal job getting all of us out of Malibu and to there other location in Santa Monica. Pax,Chris and so many other staff had their own homes being threatened but were there right with us making sure we were safe. I understand that pax and Chris even had some of the clients at their own homes to help with the overflow. You just don't see that kind of care and devotion these days. This to me wax amazing. I have experienced loss from fire myself as my own tractor dealership burned down December 24th 2017. It was devastating. Part of the story that brought me to passages in the first place. The Prentiss family and staff of passages are the best you'll find. Take my word fir it. Thank you Passages. Thank you for saving my life.
I had a serious addiction to Ambien and xanax for eight years. I found Passages on Google and was really interested in the holistic approach. I had never been to rehab so knew nothing about 12 step but I am glad that I went with Passages. The think I really liked Passages about is how they encourage you to stay in contact with your normal life. It allows you to deal with your normal day to day issues while you are with your therapists. There is no type of isolation fantasy land type of setup going on. Ppl criticize it for being nothing more than a vacation for rich ppl. It was hard work and very long days. It was not some type of TV reality show, they kicked out two ppl when I was there because they were not progressing and were causing distractions. They are a solid rehab that I am forever thankful for.
When I checked into Passages on 3/6/15 I was completely broken, hopeless, and full blown addicted to drugs and alcohol. The intake staff was very kind, friendly, and patient with me when I got there. I was able to feel a sense of calmness and relief because they made me feel comfortable and safe from the night I arrived to the next day when I actually checked in. The holistic, non 12 step approach, that Passages offers was a perfect fit for me because I wanted to be cured for a lifetime from the chains of addiction. I made the conscious decision from day one of my treatment at Passages to completely let go of all that I had believed to be true in my life up to that moment because after many attempts to get sober I had failed and was near death. I knew my way did NOT work and therefore I was willing to be open and accepting to their philosophy of how addiction can be cured when you answer you "why" question and finally address the underlying cause of why I was killing myself with drugs and alcohol. My experience at Passages was nothing short of life changing and I was able to answer my "why" question with the help of their amazing counselors and dedicated staff. Today, almost 2 1/2 years later, I am still sober and in the best physical, mental, spiritual, and emotional condition of my life and I would not be here without the spiritual awakening I had while at Passages. I'm a better father, son, brother, friend, community activist, and human being and I owe my new sober life to the dedicated team at Passages. I'm forever in debt to founders of Passages Chris and Pax Prentiss. Thank you!!!
Having viewed Passages dynamic social media page I was excited to learn more. After making a 5 minute call I was surprised at how easy it was thanks to an extremely accommodating intake staff. Attending Passages was the best decision I've ever made and recommend it to anyone suffering from depression, trauma, dependency, or any issue that has removed you from being your TRUE self. Best Wishes- MC
at a World Class Program! Last year, I spent 5 weeks at Passages Malibu, working on a lifetime of mental health issues which led to substance abuse. I could not have chosen a better Program to help me wrestle with my demons. The facility and Staff are top notch; First Class all the way around! The program consisted of hours and hours of one-on-one counseling with my primary, family, spiritual and chemical dependency counselors. Passages also provided other programs to help with my Recovery. Some of my favorites were Tai-Chi. Music and Art Therapy, and Personal Training. Added to that were additional hours in Massage, Acupuncture and Hypnotherapy. I was so grateful for the self-care part of the program, and believe my Recovery progressed rapidly due having the time to relax after so many productive and intense counseling sessions. The Passages Way works on each aspect of your mind, body and soul. Today, I am much more involved in life than I was a year ago. While I still make mistakes and the occasional poor choice, I don't have to live a life where I believe I'm the mistake. For that and much more, I have Passages to thank. It really is a World Class Property. Which makes for an easier time to work on your "stuff". I highly recommend that you give them a call before you begin your journey of discovery to the healthier you. I'm thankful I did. And, they take Insurance; BONUS!
The therapists at Passages are very caring and tend to every client's needs. As a client at Passages, we were able to participate in fun activities that helped make recovery more enjoyable. The food is delicious and always fresh. I feel blessed to have spent my time at Passages in order to successfully heal my addictions.
I had an amazing experience at Passages Malibu. The staff was so welcoming and made feel like I was in the right place to get better. I am back with my family today thanks to the help that they gave me.
My experience with Passages was beyond any expectation. Yes, I was scared to call and ask for help. My family and friends were encouraging me for years to quit drinking but I didn't know where to begin or what I needed to do. I was lost. My career was in a rut. I couldn't save a dime. I was spending all my money on alcohol and pot. I became out of shape and undesirable. I wanted to get my life back and back get control. I wanted to make myself and my family proud of the man I was but alcohol and drugs stood in the way. I was trying to cope with so many underlying issues I wasn't even sure what they were or how to fix them. I went to Passages for 90 days and the results have been incredible. I'm happy, healthy, and live a life I can finally be proud of. I'm thankful for the people at Passages who really helped me overcome this nearly deadly battle. I encourage anyone out there who is reading this to please pick up the phone and call them! You won't regret it. Cade M.
My youngest brother was struggling with drug and alcohol addiction and I felt helpless because I couldn't do anything for him. I referred him to Passages and what they did for him was absolutely amazing! The facility is stunning and the staff there are very passionate about what they do and really care about their patients! My brother is doing so much better. I highly recommend Passages Malibu to anyone struggling with addiction.
I believe Passages core values are reflected through their patient's outcomes. I would recommend this company to those who are in need of treatment😊
This place is amazing! Thank you for all you do and helping my best friend in getting back up on his feet. Super grateful... highly recommend this place to anyone and everyone looking to break free from their addiction :-)
Overcoming any problem, first starts with the environment in which we put ourselves in. I know it's tough and it isn't easy, but Passages works hard with people to help them overcome their addiction issues. Amazing Atmosphere and Staff!
Beautiful and luxurious! Outstanding services, very thorough, professional and knows how to keep a client happy! Highly reccommend!
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