Help and assistance is always provided…
Help and assistance is always provided in a clear and timely manner.
About pawTree
Data updated- Website
- www.pawtree.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 83% (5/6)
Do you own pawTree? Claim this profile for free and start replying to reviews.
Is pawTree legit?
pawTree (www.pawtree.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
What people say
Excellent as always
We recently bought a puppy from a…
We recently bought a puppy from a breeder whose contract required us to feed him pawTree dog food. I placed an order for a $100 bag (smallest size) and paid $14.95 shipping. The breeder gave us enough food for him until the shipment arrived. The puppy got quite ill and required a visit to the emergency vet on a Sunday. The vet insisted we stop feeding our puppy this food and recommended Purina Pro Plan Puppy Formula. I contacted pawTree support requesting to return the unopened food still in its original packaging. The reply stated I needed to pay the return FedEx shipping. FedEx ground, the cheapest shipping, would cost $68.05 for return shipping. I called PawTree and waited a long time to speak with a manager who told me their satisfaction guarantee didn't cover unopened food. He had no empathy for our poor puppy and could care less we had incurred a $1200 vet bill as a result this terrible food. They're a SCAM and I got fooled. Buyer Beware. They are an unscrupulous money hungry company with no compassion or regard for your pet's wellbeing RESPONSE TO pawTree Micro Mini Bernedoodle purchased at 13 weeks old from breeder. He was fed your food and per our contract, we were required to purchase your food. Puppy experienced severe projectile vomiting 2 days after we got him. Would not eat your kibble. Rushed him to emergency vet on a Sunday and he was diagnosed with dehydration and dangerously low blood sugar. Puppy received intravenous fluids and antibiotics nausea medicine. Vet advised not to continue with your food. Administered critical nutrition wet food and he ate immediately. Recommended mixing critical nutrition food with Purina ProPlan puppy for small breeds and sensitive stomach. Puppy is eating well and recovering. Your food was determined to be THE contributing factor to his diagnosis as it lacks the essential nutrients this Puppy requires
Reply from pawTree2026-06-25
Hi David, Thank you for taking the time to provide these additional details. We're truly sorry your puppy went through such a frightening experience, and we're very glad to hear he's recovering and eating well. We take reports involving a pet's health very seriously. While we can't determine the cause of an illness based on a review alone, we would appreciate the opportunity to review the medical records from your emergency visit so our Quality team can evaluate the case thoroughly. If you're willing, please email the records, including the veterinarian's notes and discharge summary, to [email protected], and we'll ensure they're reviewed promptly. Our puppy formulas are formulated to provide complete and balanced nutrition for growth, and every report like yours is carefully evaluated. Thank you again for bringing your experience to our attention, and we wish your puppy a continued recovery.
Our pups are very healthy and happy on…
Our pups are very healthy and happy on PawTree products. We use a variety of things for their wellness. We have two small 10lb dogs, we have them on the kibble, freeze dried, 10 in multivitamin, salmon oil, immunoshroom, Gastro plus and most importantly the Plaque Control which helps their teeth! All their products are awesome! Our Bella and Cooper thank you! Everything is always fresh and packaged very well!
Amazing products
I have a 13 year old lab that in July 2025 had stopped eating, was falling down stairs, and declining quickly. We took her to our vet and was told there was nothing more they could do for her. She has been diagnosed with gallbladder cancer, Cushing's disease and degenerative joint disease. I took matters into my own hands and changed her diet and did some research and found that mushrooms are really good for dogs. That is when I found pawTree. I purchased the Immunoshroom powder and started adding that to her food twice a day and we saw VAST improvements. She was playing with our 2 year old Border Collie, going up and down the stairs and walks almost 2 miles a day with me and here we are a year later. Thank you pawTree for offering such amazing products to help us keep our furry family members a little bit longer.
Reply from pawTree2026-06-11
Thank you Kathleen for sharing your story. We're so glad to hear your girl is enjoying life and making memories with your family. Stories like yours are exactly why pawTree is here: to help pet parents provide proactive, quality nutrition and wellness support for the pets they love. Thank you for trusting us to be part of her journey.
Tito's loved most of the treats but was…
Tito's loved most of the treats but was not a great fan of the lamb, salmon treats. He loves his toy.....thank you
Very good quality food
Very good quality food. My pup enjoys it. Easy to order online and quick delivery.
Scully loves your dog food
Scully loves your dog food. Especially the chicken and sweet potatoes. ❤️
Too expensive
Reply from pawTree2026-06-04
Thank you for your feedback. We understand that price is an important consideration when choosing products for your pet. At pawTree, we focus on providing premium-quality nutrition and carefully selected ingredients to support lifelong wellness. We appreciate you taking the time to share your perspective.
The chews your rep suggested have…
The chews your rep suggested have really help my almost two year old labradoodle. He has some stomach issues and these GI chews have fix it. Gastro Plus !!! Thanks again !!!!
My orders always arrive on time and…
My orders always arrive on time and correct.
No problems thus far on the dry beef…
No problems thus far on the dry beef cat food. Would like to have PawTree respond to me here about the reviewer who complained about the change in oil in the joint product. Thanks.
Reply from pawTree2026-05-28
Todd, thank you so much for your review and for trusting pawTree with your cat’s nutrition. Regarding the Joint Support Plus formula update, the change was made as part of an enhancement to incorporate Eggshell Membrane and Collagen Peptides. During that transition, the inactive oil ingredient temporarily changed from cod liver oil to canola oil. After further evaluation, we updated the formula again to use MCT Oil (Fractionated Coconut Oil) to improve the overall nutritional quality of the chews. Please know the chews remain just as effective and continue to work in the same way. MCT Oil is a healthy, less processed fat source that is easily absorbed by the body, and we’re always committed to thoughtfully improving our products while maintaining the quality and efficacy pet parents expect from pawTree.
If I could leave zero Stars I would I…
If I could leave zero Stars I would I haven't even heard of this site and woke up this morning to like 40 different emails from them including one that said that I was being subscribed I don't know what it is my dog has allergies so I don't just buy random crap off the internet for him.
Reply from pawTree2026-05-18
Hi Jessica! We’re so sorry for the frustrating experience you had. That’s absolutely not the way we want anyone to feel. Thank you for bringing this to our attention. We are looking into what triggered this.
I always know when my Moo is ready to…
I always know when my Moo is ready to calm down. She gets her CBD bone and chews it. Then she takes a nap.
Works great
Great products
Great products, clean ingredients
Great product
Great product, fast delivery and great customer service.
Eye care
The tear and saliva stain remover is great for removing eye color and discoloration gently and effectively.
Good product but very expensive
Product arrives on time and is well received by our Golden. My only complaint with Paw Tree is pricing. They’re very expensive
1st experience
1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.