Great customer service
Hoping product works. My dog eats 1 per day no problem. Customer service was great.
About pawTree
Data updated- Website
- www.pawtree.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 83% (5/6)
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Is pawTree legit?
pawTree (www.pawtree.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
What people say
Customer service got back to me quickly…
Customer service got back to me quickly with a resolution that was very beneficial to me.
Everything made by Paw Tree is…excellent
Everything made by Paw Tree is excellent. I wish the products could be delivered more quickly.Top quality packaging. I will continue to purchase this brand for my dog. My dog deserves the best
You need to upgrade your page where if…
You need to upgrade your page where if something is out of stock. You charge customer don't offer a refund . When I call support team they simply say you will ship it when you are back in stock. Oh sorry don't know when it will be in-stock. Then are your shipping when a customer/me spends $300 to $400 per order . Either spend more on certain products and then can ship free . Confused and frustrated.
Reply from pawTree2026-04-02
Hi Dave, thank you for taking the time to share your experience with us. We’re very sorry for the frustration this caused! We’re actively reviewing how we communicate stock availability and order status so expectations are clearer moving forward. We also hear your concerns around shipping. We aim to provide the best possible value, and your perspective as a loyal customer is incredibly important as we continue to evaluate that experience. Thank you again for your feedback, it’s been shared with our team and will help guide improvements.
Your website is not user friendly
Your website is not user friendly. I tried to add to my order and could not very frustrating. Also your shipping charges are outrageous!
Reply from pawTree2026-04-02
Hi Grace, thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced. Our support team would be happy to take a closer look and assist you directly with your order. You can reach them at [email protected] or 855-940-5234. We also appreciate you sharing your experience with the website, as this kind of feedback helps us identify where we can improve and make things better moving forward.
If I have and issue i can call in and…
If I have and issue i can call in and talk to a real person
Loved it UNTIL
Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got the turkey flavor. She will eat it when she is hungry but often skips meals. She weighs less than 10 pounds. I do not think it is healthy for her to skip meals. Yes, we add seasonings but it doesn’t make a difference. Your customer service is amazing. Always helpful and friendly and I appreciate that.
The dog food seems to be excellent for…
The dog food seems to be excellent for my dogs. They don’t have gastric problems with it and enjoy it. We even use it for training.
Product is awesome!
Efficiency
I placed my order and within a couple days I had an email saying it was shipped and it was delivered a couple days later. Fast and efficient!
Independent Pet Nutrition Professional…
Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition with us last year. No complaints, so we know pawtree works.
Great product that arrived quickly!
The proof is in the bag
We just got a new boxer puppy and the breeder told us about paw tree we were a little skeptical, but ordered 3 bags a couple days later. To say it exceeded our expectations would be an understatement. We picked up our puppy a few days later and they gave us a bag to take home (they do it to everyone getting a puppy) thank Reynolds Homestead Boxers!! Both of our boxers love it!! We are sold on the food and highly recommend this to everyone!!
I am very happy with my orders from Paw…
I am very happy with my orders from Paw Tree, everything comes very safe, the dog food is always great. Thank you for Paw Tree products.
My pups love the food
My pups love the food. All natural and healthy for my girls. The delivery is always on-time. The auto-ship option is terrific.
Positive Cognitive Changes
We love Pawtree and have seen a positive change in our senior pups over the years after taking Pawtree supplements and switching to the food. Highly recommend to anyone with a cat or dog- young or senior!
I love that I can adjust my autoship so…
I love that I can adjust my autoship so easily! The products are amazing! My dog is healthy and happy!
PawTree claims 100% satisfaction…
PawTree claims 100% satisfaction guarantee with a full refund, but they make you pay for return shipping.
Reply from pawTree2026-01-04
We’re sorry for any frustration this caused. While we do provide a full refund on products, return shipping is not covered. We value your feedback and will share it with our team.
My order was on time, and my youngster loves it!
My order was on time, and it was packaged well. My young miniature schnauzer does not run from this food as she did with the prior food I was feeding her (and it was not cheap dog food by the way). I learned of this food from another schnauzer owner that said her breeder would not give health guarantee unless they fed pawTree, so I thought that to be a pretty good recommendation and so glad I gave it a try. As of the first order I am very satisfied.
My Aussie loves his PawTree food
My Aussie loves his PawTree food. Never has an upset stomach. His poo has very little smell as well. Great ingredients for my pup!