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Construction & Manufacturing

Payne Glasses LLC

63 reviews

4.763 reviews
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About Payne Glasses LLC

Data updated
Website
www.payneglasses.com
Category
Construction & Manufacturing
Location
United States · Pittsburgh
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
100% (4/4)
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Is Payne Glasses LLC legit?

Payne Glasses LLC (www.payneglasses.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

A
Avis Douglass · 2 reviews · Verified · Experienced 2026-07-23 ·

Easy ordering

Easy ordering, both of us get our glasses here as they also do prism. Very reasonable cost.

Reply from Payne Glasses LLC2026-08-01

Finding an online provider that can support prism prescriptions while keeping the ordering process simple makes all the difference. Thank you for trusting Payne with both of your eyewear needs.

K
Kae · 6 reviews · Verified · Experienced 2026-07-26 ·

Have ordered before

Have ordered before, really like the glasses I have. A bit disappointed in this order as I could not try these on virtually, hoping they will look good. Price great, ordering easy.

Reply from Payne Glasses LLC2026-08-01

Coming back after a positive experience is the kind of confidence that means the most. We appreciate your feedback on Virtual Try-On availability and are always working to expand the experience. We hope you're loving your new pair.

R
Robin Lafontaine · 1 review · Verified · Experienced 2026-07-23 ·

I am a girl who loves options

I am a girl who loves options. I loved the quality. Ordering a few more pairs to match my mood...lol

Reply from Payne Glasses LLC2026-08-01

Having plenty of styles to match your mood is half the fun of building a glasses collection. We can't wait to help with your next few pairs!

S
Sharron Turner · 6 reviews · Verified · Experienced 2026-07-25 ·

I’ve been buying glasses from Payne…

I’ve been buying glasses from Payne Glasses for 3-4 years. I’ve never been disappointed in the glasses and I’ve always received excellent customer service from their employee staff. I highly recommend Payne Glasses!

Reply from Payne Glasses LLC2026-08-01

Coming back year after year and confidently recommending Payne to others is about as strong a vote of confidence as we could ask for. We never take that trust for granted.

M
Melissa · 2 reviews · Verified · Experienced 2026-07-23 ·

Easy process

easy to navigate the website to order glasses.

Reply from Payne Glasses LLC2026-08-01

A simple, easy-to-navigate website makes ordering glasses that much easier. Thank you for the kind words.

O
Oscar Marquez · 1 review · Verified · Experienced 2026-07-22 ·

Quick

Quick, easy, awsome selection of frames.

Reply from Payne Glasses LLC2026-08-01

A quick, easy experience and plenty of frame choices make finding the right pair that much easier. We appreciate you taking the time to leave a review.

J
Jackie Brookes · 1 review · Verified · Experienced 2026-07-24 ·

The price!!!

Reply from Payne Glasses LLC2026-08-01

We'll gladly take that endorsement. Thank you for the kind words.

K
Ken Bishop · 9 reviews · Verified · Experienced 2026-07-24 ·

Every step of the order was easy and…

Every step of the order was easy and complete. I really appreciate the progressive lens style page! Your pricing is fair. I will be ordering again!

Reply from Payne Glasses LLC2026-08-01

Finding the right progressive lens shouldn't feel overwhelming. We're glad our progressive lens guide made the process easier, and we appreciate your continued confidence in Payne.

C
Conor · 12 reviews · Verified · Experienced 2026-07-24 ·

Nice styles for frames good price

Nice styles for frames, good price

Reply from Payne Glasses LLC2026-08-01

Finding styles you love at a price that feels worthwhile is exactly what we aim for. Thank you for the kind words.

D
Deborah Hoagland · 1 review · Verified · Experienced 2026-07-23 ·

I’ve always had a great experience

I’ve always had a great experience with Payne Glasses. I’ve purchased glasses from other online companies & they have not matched up to the quality of workmanship & service I’ve received at Payne. The one thing I dislike is the price is creeping up. I am retired & on a fixed income & I wear progressive lens. It would be lovely if Payne could remain affordable for me in the future.

Reply from Payne Glasses LLC2026-08-01

Earning your trust over the years through quality, service, and value is the kind of confidence that means the most. We appreciate your honest feedback on pricing. Keeping quality eyewear as affordable as possible continues to be a priority for us. We hope to keep serving you for many years to come.

S
Suprina Howard · 1 review · Verified · Experienced 2026-07-22 ·

Great website

I have ordered here twice in the past 5 or so years (3rd pair offered today), and I have had a great experience every time. One pair that was $20 altogether lasted me 3 years. It was a great pair of glasses. Quality has always been great. Ordering is easy if you just take a picture of your prescription they fill it in for you. Love this website for glasses

Reply from Payne Glasses LLC2026-07-23

A pair that lasts for years and keeps you coming back is about as strong a vote of confidence as we could ask for. We truly appreciate your continued support.

R
Rita Sorrentino Moring · 2 reviews · Verified · Experienced 2026-07-21 ·

Awesome company

Awesome company, I’ve ordered several pairs without a prescription, love my new glasses!

Reply from Payne Glasses LLC2026-07-23

Coming back for several pairs and continuing to love the results is the kind of confidence that means the most. Thank you for your continued support.

L
LADY(CANINE) · 2 reviews · Verified · Experienced 2026-07-23 ·

Easy ordering.

Reply from Payne Glasses LLC2026-08-01

Making it easy to order glasses online is exactly what we aim for. Always good to hear.

J
Jeanna Hilton · 3 reviews · Verified · Experienced 2026-07-23 ·

easy great service

Reply from Payne Glasses LLC2026-08-01

Getting the help you need quickly is exactly what good service should do. Thank you for the review.

A
Amber R · 2 reviews · Verified · Experienced 2026-07-21 ·

Best frames ever.

I found the one pair of glasses that I love and I've ordered them several times. The lenses keep getting scratched which I'm not so worried about. But I'm going to continue to order this particular frame until they are no longer available.

Reply from Payne Glasses LLC2026-07-23

Finding a frame you love enough to keep coming back for says everything. If scratches have been an ongoing challenge, you may want to consider our CrystalClear™ Anti-Glare coating on your next pair. It features an extra-hard top coat for added scratch resistance and can be found under "More Lens Options." Thank you for your continued trust in Payne.

B
Barry Gordon · 1 review · Verified · Experienced 2026-07-22 ·

Payne feels so good!

I recently ordered two pairs of prescription glasses—the Matthew Rectangle and the Landry Square, both in tortoise—for a grand total of just $22.65. The ordering process was smooth, and finding the right reader power/prescription setup was straightforward. Looking forward to receiving them once processing is complete!

Reply from Payne Glasses LLC2026-07-23

Coming back for multiple pairs is the kind of confidence that means the most. We're delighted to hear you're enjoying your new glasses. Thank you for your continued support.

G
Gary · 1 review · Verified · Experienced 2026-07-21 ·

I bought a pair of glasses not too long ago...

I bought a pair of glasses not too long ago and liked them so much I just bought a second pair so I have a backup. Thank you Payne Glasses.

Reply from Payne Glasses LLC2026-07-23

Liking your first pair enough to come back for a backup says everything. Thank you for continuing to choose Payne.

B
Bonnie Maize · 3 reviews · Verified · Experienced 2026-06-21 ·

great experience!

Always a wonderful experience ordering from Payne! Great selection, high quality, fast shipping, cool glasses.

Reply from Payne Glasses LLC2026-07-23

Coming back and having a wonderful experience order after order is the kind of consistency that means the most. Thank you for your continued support.

L
Len Zanger · 4 reviews · Verified · Experienced 2026-07-20 ·

Good online ordering.

Good online ordering. Not sure why Payne changed my prescription, but I edited it back.

Reply from Payne Glasses LLC2026-07-23

We're glad you found the ordering process easy. Prescription information should always match what you submit. If anything ever looks different than expected, please reach out—we're happy to review it with you, and if we ever have questions about an order, we'll always contact you before moving forward. Thank you for taking the time to leave your feedback.

S
Steve Bowman · 1 review · Verified · Experienced 2026-07-18 ·

Customer service couldn’t answer…

Customer service couldn’t answer questions. They said would call back by the end of the day. As of Monday 3 days later still no call back. Sent e mail on Friday am . Got a response but not an answer at 4:51 pm. Sent question to e mail but no reply until Monday morning. So ordered glasses anyway without referral person getting any credit.

Reply from Payne Glasses LLC2026-07-23

We're sorry for the frustration and the delay. In this case, there was a technical issue that our Customer Service team couldn't resolve directly, so they had to work with the appropriate internal team to investigate and correct it. We understand that waiting for these types of issues can be frustrating, and we appreciate your patience. Our management team is reviewing this to make sure everything is resolved correctly, and we'll ensure both you and your friend receive any referral credit you're entitled to. Thank you for bringing this to our attention.