Great prices
Easy to order, many styles, great prices
About Payne Glasses LLC
Data updated- Website
- www.payneglasses.com
- Category
- Construction & Manufacturing
- Location
- United States · Pittsburgh
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (4/4)
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Is Payne Glasses LLC legit?
Payne Glasses LLC (www.payneglasses.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Very easy website to order glasses from.
Best price and quality
Best price and quality. Great selection of quality frames at very reasonable prices. Excellent and prompt customer service. Highly recommended.
Ordering glasses process is very easy …
Ordering glasses process is very easy Really appreciate that you can virtually try on the glasses to help make a wise choice
Easy website to navigate on
Easy website to navigate on Like that you can try them on too
Simple to order
Simple to order. Unbelievable prices. Quality products. A great experience.
Extremely helpful in customer services
Extremely helpful in customer services. Katie responds promptly to issues.
Great quality
Great quality, beautiful frames, delivery in a timely manner. Always get compliments on the look and quality of my frames.
Went smooth very easy to understand…
Went smooth very easy to understand thank you
Option- Great
Good Quality frames and a lot of chooses from frames to tent, scratch resistant, thickness of frame and ease of navigating the order. Great price in my opinion. I have already ordered three pairs. Over all a great experience.
Good shop
This was a good experience
Glasses Lasted 2 Days...
I would highly recommend not purchasing glasses from this company, particularly for children. I recently and excitedly purchased a pair for my special needs toddler with low muscle tone who also is immobile. I purchased the only warranty available, because well--toddler. TWO DAYS after purchasing, there was a sizable crack in the frames. I was highly disappointed. I reached out to customer service and they said that nothing could be done as this was due to wearer's fault and they were happy to give me a $20 coupon for another pair. They were not empathetic and weren't concerned that their product broke after 2 days I was dumbfounded that they continued to insist that their glasses were durable, but was unable to uphold due to "impact and pressure damage" (their words) from a sweet 2 year old boy who has significant challenges--again, low muscle tone among many other things. They confirmed to me there were no other warranties I could've purchased and the warranty I did purchase, was only for manufacturing defects. So my takeaway is this, if your child is active --if my two year old's glasses can't uphold 2 days, I would choose another company. I'm sure you can get better quality elsewhere and an actual warranty when things go astray!
Reply from Payne Glasses LLC2026-08-01
Hi Ashton, Thank you for bringing this to our attention. We sincerely apologize for your experience and for the frustration this has caused. A Senior Optician has been assigned to your case and has emailed you directly after completing a full review with our optical and laboratory teams. We hope you'll take a moment to review the email. We truly want the opportunity to address all of your concerns and make this right. When you have a chance, please reply to our email and let us know which option you would prefer. We'll take it from there and make sure you're well taken care of. Thank you again for your honest feedback.
I have ordered many pairs over the…
I have ordered many pairs over the years and always greatly satisfied. Points program just gave me a free pair.
Reply from Payne Glasses LLC2026-08-01
Many pairs over the years and continued satisfaction is the kind of loyalty that means the most. We're delighted you're enjoying the rewards of being a Payne customer. Thank you for your continued trust in Payne.
Amazing prices!
Reply from Payne Glasses LLC2026-08-01
Great value only matters when the glasses deliver. Thank you for the kind words.
Never Again worst customer service
Sent glasses completely unusable. Refused to correct or communicate.
Reply from Payne Glasses LLC2026-08-01
Hi Kennith, We're sorry to hear your experience didn't meet your expectations. While we're disappointed we weren't able to earn your confidence, our team did make every effort to assist and work through your concerns at the time. We appreciate you taking the time to share your feedback and wish you all the best moving forward.
You can try them on
You can try them on. The ones I bought already are excellent, so I bought another pair. The website remembered by prescription, which is favorable. The options are excellent.
Reply from Payne Glasses LLC2026-08-01
Liking your first pair enough to come back for another is exactly the confidence we hope to earn. We're glad features like Virtual Try-On and saved prescriptions made your next order even easier. Thank you for choosing Payne.
I love Payne Glasses
I love Payne Glasses, and have been using them for years. The experience is always excellent. Even once the glasses needed to be re-done, and they handled it beautifully. A+++++++++
Reply from Payne Glasses LLC2026-08-01
Knowing we'll make things right when needed is just as important as getting it right the first time. Thank you for your continued confidence in Payne.
It was easy to find frames that fit budget
It was easy to find frames that fit our budget and the prescription was saved from last order. This made ordering quick and easy.
Reply from Payne Glasses LLC2026-08-01
Making it quick to reorder with your saved prescription is exactly what those tools are designed for. We appreciate the kind words and look forward to helping with your next pair.
I ordered my sunglasses on the weekend…
I ordered my sunglasses on the weekend and it is Wednesday now and it hasn't even shipped yet. I don't understand how days have gone by and nothing has happened.
Reply from Payne Glasses LLC2026-08-01
Hi Craig, We're sorry for the concern while you were waiting for your order. Every pair of glasses we produce is custom-made to order, so there is a production process before shipment. We can see your order has now been delivered, and we hope you're enjoying your new sunglasses. If you have any questions or there's anything we can help with, please don't hesitate to reach out. Thank you for choosing Payne Glasses.
No comment at the moment
Reply from Payne Glasses LLC2026-08-01
Five stars says plenty. Thank you for the review.