PetLink (www.petlink.net) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees
Reply from PetLink2026-07-16
Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at [email protected] so we can investigate the unit.
Very fast service with correct info. only problem was the collar was a bit bulky and stiff and used plastic instead of metal on adjustment material so more bulky. The other collars are fine and like the bells.
J
James Scott Snead · 5 reviews · Verified · Experienced 2026-07-14 ·
★★★★★
bird dog enthusiast
As a bird dog enthusiast I highly recommend PetLink, their GPS, and notably their excellent customer service and client support.
The Silicone Collar Tags are above all others. They don't jingle and hold up to time, great product.
Reply from PetLink2026-07-13
Hi Allison, thank you for the great review! The silicone tags are great for alleviating the jangling sound we get with traditional tags, and we're glad you love it. We wish you and your pet the best :)
Thank you,
The PetLink Team
PetLink's website is easy to use and especially to edit, which puts it many steps above most websites!
And thanks for being there for us pet owners!
Reply from PetLink2026-07-13
Hi Renee, thanks for the lovely review! We are happy you value our website and have put in a lot of work into making it user friendly for all our pet owners. That said, if you ever have trouble, please email us at [email protected]. We wish you and your pets the best :)
Thank you,
The PetLink Team
I have not been able to receive the code to register. I wrote and received feedback and nothing worked. Today I called and I have to wait until Monday to receive help.
Reply from PetLink2026-07-14
Hi Vivian, We are sorry to hear that you are still having trouble receiving your registration code and that our previous support attempts did not resolve the issue. We understand how frustrating it is to wait. We are taking this seriously and have contacted you directly to expedite a solution.
It was easy to go in and update our address after moving and update info on my puppy. It gives me peace of mind.
Reply from PetLink2026-07-13
Hi Debbie, thank you for the kind review! The website was designed specifically with you and your pet in mind. We wish you and your pup the best :)
Thank you,
The PetLink Team
B
BA · 3 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Simple & efficient
Easy to use.
Reply from PetLink2026-07-10
Hi there, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Order was placed on June 30 and today I get confirmation that it has shipped today July 9. It should not take that long to prepare someone's order and ship it, sad!
The product didn't meet my expectations due to the clasp that comes easily unclasped. The name & Petlink information embroidered is difficult to read. So, if the collar falls off, it becomes ineffective. Someone needs to think of building a collar more like a dog's strength to really work; it should be wider with a stronger clasp.
Hi Jerri, thank you for the kind review! We are always here to help if you dog is ever lost. We wish you and them the best :)
Thank you,
The PetLink Team
Hi Nicholas, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
M
Michael B Taylor · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
Your representative was very…
Your representative was very knowledgeable, explained how your company works. Ended up getting the GPS unit as well. Helped me understand how I had been scammed by pet registration and recovery. I have handled that as well
Reply from PetLink2026-07-07
Hi Michael, thanks for the great review! We have incredible customer service agents who are commited to helping owners and pets in need. We wish you and your pets the best :)
Thank you,
The PetLink Team
BEWARE: petlink is holding my subscription($100) money hostage till i return other things
Gps needs new phones to operate and there was nothing in ur advertisement saying the version of phone thats needed. I ordered gps, and a year subscription....and it doesnt work on my phone. Gps did not work and my pet was not safe on the 4th of july, and i had already spent over $150 to keep my pet safe. Very disappointed! Waiting on a call and refund
Reply from PetLink2026-07-07
Dear David, We are so sorry to hear that the GPS device and app did not work for you on the 4th of July, especially knowing how stressful that holiday can be for pet safety.We clearly missed the mark by not properly communicating the phone or operating system requirements in our advertising. We understand your frustration with this, especially after you incurred extra expenses to keep your pet safe. We are currently looking into our listings to ensure system requirements are clearly stated moving forward. A member of our team will be reaching out to you directly within 24-48 hours regarding your return and refund.
