PetSmart

Horrible experience diseased fish

First they gave me a fish that was double the price than it was on the website (that was the in store price) this is deceptive pricing. then they gave me a fish with INTERNAL PARISITES on top of that. I do not know what to do now because I had other fish in the tank so I have to get medications now because petsmart doesn't take care of thier animals. Also the fish tanks were overstocked which is another reason why they were diseased. The employes were also unresponsive lazy and handled the animals roughly so my fish probably have internal injuries too. It is obvious that these people do not care about their animals and do not know what they're doing. Unlike petsmart I am going to take proper care of my animals and buy the proper medications. Overall this store was a failure and I would not come here again.

Poor managerial actions

I was at the Coon Rapids store and they had a sale on an item, buy 1 get 25% off the second. I asked the gentleman checking me out if I could get a rain check and he attempted to ask the manager, Jill. She was checking out a customer at the time so told him he needed to call someone else even though she didn’t listen to the issue. Being the manager she was the only one that could assist so after her customer left and before the next one came he TRIED to explain but she again told him to call someone else. I had told him I could wait but I also told her that she was the only one who could assist. She then snapped at me and him saying she understood but she wasn’t going to stop with her customer. I understood and said “Okay okay okay”. When she finally came over, she gave me a discount and when he said he knew she was the only one who could help, she put her hand up and snapped at him saying “I don’t…” Having worked in retail for many years, I understand she was busy and I understand she didn’t want to stop b helping her customers but she handled the situation terribly by snapping at me and him. She could have simply stated she would be over once she was done with customers or at least listened to what the situation was before telling him he needed to call someone else. Her actions were anything but managerial and I feel bad for the gentleman that assisted me. I’m hesitant to got back to that store because of how Jill handled the situation.

0 stars

0 stars. Woke commercials. Will never shop here again!!!!!!

Need to hire trained groomers

My Corgi mix has had her biannual grooming for 10 years, and it has always been a pleasant experience for her until today, I took her in at 10:00, and when they finally let me pick her up at 4:30, she was still damp from her bath (no blowout?) I had asked for a summer cut and nail trim, but the groomer could do neither because she said my dog tried continually to bite her. (That's a first!) I paid $92 to take my very stressed, very damp, partially trimmed, nail-clicking dog home. I will not be back to PetSmart again.

Worst experience ever with Petsmart

I have been a Petsmart customer for many years and have spent many thousands of dollars over that timeframe. I most recently ordered two thrive reptile corner hides. The package had “fragile” written on it in permanent marker with a smiley face added. I opened the box this afternoon and the reptile hides were completely broken. They were completely shattered into 4-5 pieces. They were both in the same box with room to spare, it was one of the most poorly packed packages I have ever received. There was brown packing paper covering the items and because of the extra space they probably knocked into each other multiple times during transport. I called their customer service and the representative immediately blamed FedEx. I’m so disappointed in Petsmart and will never do business with them again

Really rude and unprofessional groomer…

Really rude and unprofessional groomer at Bethesda Petsmart for my sweet female minberns doodle. The woman who checked me in assured me, they would not shave her. When I came to pick her up, they were finishing shaving her! She and the groomer insisted the groomer left her the longest length of shaving on the “shaving chart”.The whole experience, reminded me why I never go to Petsmart grooming.

I needed to take my cat to the…

I needed to take my cat to the emergency clinic. Both of my carriers broke. I hurried to PetSmart. Becky S. took the time to put the carrier together. It was a long process. She was friendly and understanding. Great service

If I could rate zero

If I could rate zero, I would! Our dog was mistreated, cut his paw, kept his dog food, didn't bother to call us, and cancelled his grooming without informing us. Terrible place, terrible service and I will never go to any of PetSmart stores ever again! You should not be running a pet hotel, if you can't properly take care of them! TERRIBLE!

I took my cat to the forum in Selma…

I took my cat to the forum in Selma Texas . It normally takes 1 hr or more. She called me 35 minutes later said cat was ready I paid my 126.00 bill when I got back to her she had my cat in carrier . The lady that cut my cats hair botched it bad. I talked to the grooming manager. Told her what happen. She said we do our best. I told her I can show her pics but she refused. I told the manger to cancel my account. I asked for refund but she said no. This manger needs to be fired being rude and not caring for my cat. The lady that cut my cat must not of had any training.

OVERPRICED, ZERO CUSTOMER SERVICE AND LIARS AS WELL!

The website is awful. No info, just stumbled around until I randomly found the problem. Delivery said 1-3 days. That is just how long it takes them to hand it off to FedEx then they say it isn't coming for another 4. OVERPRICED, ZERO CUSTOMER SERVICE AND LIARS AS WELL!

Pleasantly surprised

I expected poor service after reading reviews, but PetSmart pleasantly surprised me. I noticed a discount on an item during the day, but when I went to order it that night, the discount was gone. I emailed customer service after hours, and they responded quickly to honor the discounted price. However, I ordered two of the same item and only one arrived. Because it shipped through a third-party vendor, I had to resolve the missing item issue on my own. That is the only reason I am deducting a star, as the initial customer service team was excellent.

Do NOT use Petsmart for shipping orders

Do NOT use Petsmart for shipping orders unless you want stress. At 10:20PM on May 3rd, I received an email saying the autoship order was received. I didn't see the email until the next morning and immediately cancelled the autoship. I forgot to cancel the autoship back from the initial order back in March (the driver was unprofessional and the lack of response from Petsmart). At 6:51AM on May 4th, I received confirmation the autoship was cancelled, not the order, the autoship. At 2:01PM on May 4th I received an email "the order is on the way" with tracking information. I checked the tracking that day, the order was waiting for pick up. I checked again a few days later to find the shipment was cancelled on May 5th at 5:48PM. I checked my credit card, but the charge was still there. I disputed the charge. Low and behold, the order was received today, May 12th (it shipped May 11th) and was delivered DAMAGED. The proof of delivery shows the damage. I called the 888 number, it went in circles and I was hung up on. I filled out the contact us form. Of course, no response.

I’m very disappointed with how this…

I’m very disappointed with how this membership cancellation was handled. When I signed up, the discounts and incentives were presented as benefits of the plan, not as something I would later be charged back for if I chose not to renew. That important detail was either not clearly explained or buried in fine print. Being told I now owe an additional $49 because I’m not renewing feels misleading and unfair. A membership should keep customers because they’re happy with the service, not because they’re afraid of penalties or losing retroactive discounts. This experience has completely changed my opinion of PetSmart and makes me hesitant to sign up for any future plans or memberships. This experience has also caused me to warn family and friends about signing up for these plans. I even recommended this membership to my grandson for his dog in Tampa because I believed it was a good value. Now that I understand how the cancellation and renewal process actually works, I will absolutely be making him aware of these charges and advising others to read the fine print very carefully before enrolling. Customers should feel informed and respected, not blindsided when they decide not to renew. I want to make it clear that I had no issues with the actual care and service my dog received. The staff and veterinary care were good. My issue is strictly with the membership plan and the way the cancellation policy and repayment of “discounts” were explained. I want to make it clear that I had no issues with the actual care and service my dog received. The staff and veterinary care were good. My issue is strictly with the membership plan and the way the cancellation policy and repayment of “discounts” were explained.

THEY GAVE ME UNC HAMSTER

Pet grooming staff in Charleston Folly Road

The pet grooming staff at the Charleston Folly Rd location needs to significantly improve their communication. Staff had requested tranquilization of the pet prior to grooming. This was performed by a licensed vet. Staff refused service because in their opinion the wrong tranquilization product had been used, citing “policy”. This could have been avoided had they communicated the specifics of their policy upfront. Taking my pet and my business elsewhere.

Rachquel was horrible didn’t listen to…

Rachquel was horrible didn’t listen to what we asked her to cut our dog.. clearly didn’t read what I paid for… go somewere else and save your time

From start to finish this appointment…was messed up..time wise. Our pet would have been much happier hanging with us until they could get to him.

From start to finish this appointment was messed up. Our dogs appointment was for 10 am. We got there at 9:30. I believe he was put back in a crate in another room for 1 1/2 hours before they even got to him. We finally were able to pick him up pretty close to 1 pm. Apparently, one of their groomers didn't show up..but had they given us a heads up..we would have left from home later rather then have him stuck somewhere with people he's not familiar with in a cage. His cut was good...I just think that he would have been better off hanging with us until they could get to him.

NEGLECT & ABUSE

Absolutely disgusting the way they treat animals. They sell things animals should NOT have, as well as trying to sell anything they can with a pet; not knowing any information on care and recommending horrible products. This store should not be open. THEY NEGLECT ANIMALS.

I scheduled grooming online

I scheduled grooming online. This feature is a bit confusing and my dogs grooming wasn’t discussed with the staff. Turns out, there was no cut done on my dog and that was the reason for the appointment. These girls were young and I didn’t have the heart to complain to these young girls. I called the store at Epps bridge in Athens, and the lady there showed no empathy. She told me that they would refund my money(which hasn’t happened), and my dog is no longer welcome there. I explained that I buy dog food here regularly for her. The store didn’t care, and so I’ve decided to never do business with petsmart again. Well done lady, all you had to do is show empathy and offer a $30 haircut for my dog instead you have lost a customer for life!

I’m very extremely disappointed with my dogs groomed results

I’m very extremely disappointed with the outcome of how my dog looks after picking her up. While I understand that my dog had some initial matting, the final result was not what I had requested. I specifically asked for her face to be rounded, but it appears uneven and not shaped as discussed. Her tail was also cut down far more than expected. Since bringing her home, I’ve noticed her skin is visibly red under the remaining fur, and she has been scratching nonstop, which is very concerning. In addition, her coat is uneven throughout, with noticeable patches that are longer in some areas and much shorter in others. I try to be understanding, especially knowing there were mats involved, but the extent of the cut and the condition she’s in now is unacceptable. Overall, I am very unhappy with this experience and will not be returning.