PetSmart (www.petsmart.com) has a 1.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
If I could give them 0 stars I would! Do not EVER purchase anything online. It is often 3-4x more expensive online than in store, and when you explain that to them they do not price match. This is hugely problematic, especially for any person with a disability who is unable to shop in store. Any company who would gouge like this should be avoided at all costs.
I was knowing sold fish that had ick , I was refunded for the last ones I bought, but would not refund the order one , I had over a hundred dollars worth of fish that there fish killed and would not refund ugh
I had and appointment for her grooming but her rabies shot was made so the groomer canceled her appointment when i took her to the vet got her rabies shot i call to get in a appointment to get her groome they told me the she can not get groome nombre with them because of canceling when ihave all the papers and the appointment setup they canceled and blame is onthe owners
My 2 and half year old 12 pound pomeranian Luxferre has very sensitive stomach, had been on J Hill's Prescription Diet ID chicken and vegetable stew for 9 months until they decided to 'upgrade ' their recipes and now for the better..my pomeranian refused to eat new recipe...Luxferre was put on Purina EN Prescription Diet but for some reason couldn't tolerate it..he got severe diarrhea..took him to veterinarian and together the veterinarian and myself decided to give Natural Balance sensitivity and Immune Lamb and Brown Rice a try...tried for 7 hours to order 4 cans of Natural Balance to see if Luxferre could tolerate the food slowly integrating it into his food...but never could get my order to go through and finally called Phoenix Arizona to Petsmart corporate only to be told that the entire system had crashed...and for 7 hours they kept giving me the runaround..then half-hearted sent me a $20.00 digital coupon....i lost it, yelling what good would a coupon do when I couldn't order my pomeranian food, and he was completely out of canned food...finally had to go on chewy.com and was forced to order a case at $53.00...Hopefully he'll be able tolerate the food...computer problems occur, but a day and half of being down only proves that they obviously don't know what they're doing...
Commack store. Had to stand in line for almost 10 minutes before anyone bothered to attend the cash register. When I looked around, I saw the usual woman at a middle register saying she was open. She was pushy, unfriendly, & rude telling me to move cart down. The Sign in store said spend $50 get $20 back. My bill was $70, and I have a registered account which was looked up, but I didn’t get $20 back. When I questioned, she said she didn’t know why then said I needed the ap. I just accepted this reason but won’t return.
Customer service doesnt offer any help. Adjusting or cancelation online orders is impossible. Even minutes after ordering. Chewy does much better with requests.
Carson City NV Petsmart grooming, department, lacks, in grooming skills the lady that did the service wasn't very knowledgeable on how to shave there were patches in the fur also she wasn't able to shave the stomach or chest area I wasn't sure why to add her incompetent grooming she wasn't able to clip or file down the nails I was still charged for the full service on top of a $25 tip also my dog's ears were not cleaned. I'm not even sure she bathed my dog for groomers look miserable like they didn't want to be there. I would not recommend Carson's store. Who knows what goes on behind close doors ?
Posted hours on the worldwide net say they close at 9p.m. I arrived at 8p.m. Doors locked. Told the lady at the door that the hours posted online said till 9p.m. Instead of explaning why she rudely pointed to a hand written sign that said they close at 8p.m. Her bad attitude was very disrespectful. I told her I'll start buying my supplies elsewhere. She said "fine go ahead"...and so I will. Corporate says changing their hours on the net has been an issue....not my problem and no excuse for the way I was treated. Goodbye Pets "Not So Smart".
Do not use the grooming services at the Kuykendahl/99 Grand Parkway location. If I could give it zero stars I would. My grand fur baby has been going here for years. Today they butchered his hair cut doesn’t even look like our baby. They cut areas that have never been trimmed before. Come to find out there was only 1 groomer all day alone and couldn’t even trim our babies nails. Poor scheduling by management. The mom and dad of our grand fur baby are livid as they should be. The manager didn’t even show concern or empathy even after seeing before and after pictures.
They don't deserve a half of a star I've been taking my 2 fur babies here for a grooming 2 weeks ago they were there to get groomed and this one person who did both of them destroyed it for me to never ever return she messed up cutting some areas was uneven some places wasn't cut and cut right then I had to wait a whole week to take them back so they can get fixed and I said that I didn't want her to touch their fur found out that I have to pay again they will not get my money
Waynesboro, va has one of the most rude and hateful woman working for them. People should rethink how they speak about and to others.
The absolute worst place to take your pets for grooming if you care about them. My dog has been getting groomed at PetSmart for 4+ years, no problem. All of the sudden, she starts getting groomed by Amber at the Richardson location & she's ungroomable, needs to be medicated. I called & filed a complaint & then Nathaniel, the manager or whoever he is because I thought Andrew was the manager, as he greeted me in store when I picked her up this last time to tell me to take my dog to her vet even though I'd taken her to Banfield & got her medicated like they asked & they still claimed the zombie I brought them was too "wiggly" to groom. Even aske me to ask the vet to up the dosage, like what's the goal here, she's barely walking, you want me to bring her in dead? My dog could barely bark she was so zoned out. Anyway, Nathaniel sends some generic chat GPT response talking about thank you for taking the time to complete the survey which let me know then he didn't have a clue about what was going on, just backing the groomer because I didn't fill out survey, I called customer care & filed a complaint. So yea, if you don't mind being treated like trash & your pets being traumatized, this is the place to go.
PetSmart is a good store but our family went to a PetSmart near us and we couldn't even find any pet collars small enuf to fit our dogs!
Petsmart doenot mention in it's rules and regulations about complaining about bad dog grooming I have all the pictures with the really bad grooming , dog groomers donot need a licience to groom THEY HAVE A ONLINE GROOMING COURSE , ALSO THEY HIRE ANYONE BRING THEM INTO PETSMART GROOMING AND TRAIN THEM RIGHT INSTORE ,BUT ANYONE CAN GROOM AS THEY DONOT HAVE TO GUALIFY FOR A LICIENCE MY DOG HAS HAD ONLY ABOUT 2 HALF DECENT GROOMING EXPERIENCE THE REST WERE BIG BALD SPOTS ON HIS BODY , BUT APPARENTLY THEIR FAVOURITE REASON FOR THAT IS HE HAD MATS ,THAT WAS EXCUSE EVERY TIME ,ALSO NO WHERE ON THE RULES AND REGULATION DOES IT SAY IF YOU COMPLAIN TO MANY TIMES THE STORE CAN BAN YOU FROM EVERY PETSMART FROM YOUR DOG BEING GROOMED WHAT HAPPENED TO FREE SPEECH TIME TO SEE A LAWYER WITH ALL MY PICTURES OF SO MANY INEXPERIENCED GROOMERS CLIPPING DOGS . HAVE A NICE DAY .
I hate to give 1star. Its not worth even that. I placed online autoship order and after days of no update I tried to find tracking number. Nope, not one. Had to call customer service to get tracking number only to find out it won't be here for another week. I have a sick dog who will only eat BilJac food and now it will be another week before it gets here! Such sorry service from a company I thought was reputable. I will order direct from BiJac before I order from this sham of a company again!
The Petsmart in Broomall, PA is a disaster. Occasionally I have my dogs groomed there, knowing they cancel without contacting me, and miss hair matts behind my dogs’ears and underneath but I was desperate. Today was the worst . I had a 5 pm appt to discover the groomer did not show and sorry but someone was supposed to call you. Ok.. I can deal with that. What could I say! But then she said oh, I think you made the appt for tomorrow at 5. Nope. I .did .not. I said I couldn’t have. So I left. In the car I looked at the my screen shot I took when scheduling and discovered they changed the appt without my knowledge leading me to believe I’m going insane. This has happened twice before and I did believe it was me. When I went back in to cancel tomorrow’s appt, I showed the screenshot as was told the computer does that sometimes ..
This was my second bad experience at this location. I dropped my dog off at 10:00 AM and received a notification that he was ready for pickup before I even arrived. However, when I got there, my dog was still in the back and I was left standing there while staff questioned my payment — even though I had already prepaid on April 4 and showed both my receipt and credit card statement. No customer should have to “prove” a payment that was already processed, especially after receiving a pickup notification. On top of that, the grooming service was not done as requested. I have a Shih Tzu mix and specifically asked for a #4 cut to keep his curls, but instead his coat was shaved down completely. In the moment, I told the manager to just apply a credit to my account because I wanted to leave. However, after getting home and seeing how drastic the cut was, I am genuinely upset. This is not what I asked for. What made this worse was the unprofessional attitude from staff, which made both me and my child uncomfortable. This location needs better organization, communication, and proper grooming training. Pet owners should feel confident and safe bringing their animals in — and I did not feel that here. Edit: update was told that a manager would reach out. Day 4 nothing yet. Service done 4/6. Update 4/22 my reply to the lies and anyone with apple call filter or Verizon knows how good that call filter is even if the voicemail full. My reply ⬇️ Thank you for reaching out and following up on my experience; I appreciate the gesture. Regarding your phone calls, I would like to clarify that while my voicemail may be full, I use a call screening feature. This requires unknown callers to speak before the call connects, allowing me to see when someone is trying to reach me. At this point, due to the communication issues surrounding this situation, I have decided not to return to the salon. I believe this is the best decision for me & 🐶 moving forward. Thank you again for your time, and I wish you all the best.
Do NOT under any circumstances order from these barbarians. I have a sick kitty. He's on a special prescription diet. I can't just run out to the store and buy him some Friskies when he runs out. I have his Hill's Prescription Urinary Diet on autoship. They have his prescription on file. The first shipment was correct. They shorted him on the next two shipments, I had to call and have them re-ship the missing cans (apparently the people who pack the orders don't know how to count). This month, they didn't ship at all. When I called to find out why, I was told "oh, gee, his prescription expired March 1st, you need to get your vet to issue a new one." If his prescription expired March 1st, why did they ship March 7th? Sounds like an admission they broke the law. That, or they're g0ddamned liars. IF his prescription needed renewing, WHY DIDN'T THEY TELL ME??!! They could have sent me an email. They could have texted me. They could have done it themselves, since they contact the vet to verify the prescription for every order. They didn't do any of these things, they just CANCELLED MY ORDER WITH NO NOTICE AND NO EXPLANATION. If you value your fur babies' lives, SHOP ANYWHERE BUT HERE.
I took my dog for a grooming located in Hoffman states in IL, He is been coming here for over 5 Years there been times where the service is not been the best but Im not a person that like to complain but today was enough, I was 13 min late and the girl was giving me a bad attitude and wanted me to pay extra because I was 13 min late, I don't think is right when my dog only been at this location since he was a poppy, The worse thing is that I went to the store manager and she didn't care at all, From now on I decided not to shop or use any of their services.
Today, I had a little mix up with my schedule and ended up at their Castleton, Indianapolis store a little ahead of time. But the groomer refused take in our lab a mere 30 minutes ahead of the previously scheduled full grooming service appointment time. And when I asked about the walk-in service, they refused to do it because they said the dog's hair is too long! And this was the store manager! Yellow labs do not have long hair! The whole interaction has left me feeling very unappreciated and very reluctant to go back to the place. I am sorry I can't choose zero stars
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