Poor shipping
The problem I have is not the cat food nor litter. My issue is the shipping service they utilize namely ROADIE. Yesterday their deliveryman dumped four 35 lb bags in lobby on floor unbeknownst to me. People walked off with the bags. He was too lazy and negligent to take the elevator to my door. His incompetence caused the theft. I've contacted both PetSmart and ROADIE filing a complaint. Needless to say Ive cancelled my autoship account with PetSmart because of their shipper. Chewy uses FedEx. Them I trust