Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
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Is Photobook Malaysia legit?
Photobook Malaysia (www.photobook.com.my) has a 4.5 out of 5 rating on OK.one, based on 130 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-25.
Unfulfilled order and non responsive customer support
I’ve placed an order on 11 Nov 2021 until today 7 Dec still haven’t been fulfilled. Written numerous emails to the customer service but the answers are always standard reply without really looking into the matters and no follow up on the production.
On 22 Nov- I asked about the printing status and the replied was machinery problem.
On 25 Nov- The orders were sent to me but is incomplete. 8 pillows only sent 4 pillow cases to me. Short of 4 cases and 8 inserts. The quality is also bad in terms of not standardising the zip’s position. I’ve wrote in for replacement of the outstanding products.
On 30Nov - 3 Dec, no response from customer service, I asked for target delivery date but no answer. The online chat was not responding either.
6 Dec- Gotten reply saying that now is peak season causing delay.
It doesn’t matter peak season or not, I had placed my order on 11 nov and it’s almost a month already, Photobook didn’t rectify their mistakes to send me the outstanding order.
Reply from Photobook Malaysia2021-12-07
Hi Alice, apologies for the delayed response and we are sorry for the inconvenience if your orders are not yet received. We have checked your latest case number with us which is 3138240 and forwarded this to one of the supervisors so we could monitor and response to you accordingly. Please expect a response within this day. Thank you.
Hi Aishah Rahim, thank you for giving us a 4-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon
Printing and delivery is slow. Says 7-day guaranteed shipping but on the 8th day, my order is still in a Ready To Print status. Please improve on this.
Reply from Photobook Malaysia2021-08-18
Hi Doreen, we sincerely apologize for the delayed delivery. Our company values all the feedback given for the improvement of our service. We would love to assist you by sending the order details through our live chat icon in the Photobook Malaysia website. Thank you for your patience and understanding.
very satisfied with the quality of photobook. order since 2015 until nowwwww. hopefully can get glossy paper at the same price of matte paper now.
Reply from Photobook Malaysia2021-08-17
Hi Aishah Rahim, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon.
Hi Tony Leong, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
good quality product but sometimes the apps is not userfriendly
Reply from Photobook Malaysia2021-08-17
Hi Miramon Emon, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon.
I have been a loyal customer of Photobook for a very long time and I am deeply satisfied with Photobook service however since the pandemic I have observed that the delivery time is quite long compared to before. I hope Photobook will fix this matter
Reply from Photobook Malaysia2021-08-15
Hi Khairun Naqiah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We are experiencing delays due to the impact of Covid19 pandemic. Rest assured that we continue to find ways to expedite the delivery to you. We look forward to preserving more of your treasured memories again in the future.
Photo book had a great design which is simple and nice. Thank you
Thank to photobook your voucher is valuble allow me to help some of my client that unable to design the photo in photobook. They love is and this help me a little income as covid impact me so badly. Thank you photobook for this support offer.
Reply from Photobook Malaysia2021-08-15
Hi Ang Ley Khoon, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I have been using the Photobook online web in creating 7 of my Photobook. I find the tools are easy to use and very user-friendly. I can complete the photobook in a shorter time. The printed end product of the photobook is great. The promotion price is good value for your money.
Reply from Photobook Malaysia2021-08-13
Hi Norliza Md Yan, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Easy to edit. Design very nice. I love it. The price very affordable.
Reply from Photobook Malaysia2021-08-13
Hi Abby Arbaiyah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I love photobook because of the varieties of product. it is not only photo book but all sort of mug, bag, calendar, cards that we can capture our great memories on it. Is really a great gift to our family member who stay apart from us and not able to meet up during this pandemic!
Reply from Photobook Malaysia2021-08-12
Hi Ju Chin Poh, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Photobook is a good apps. The products are very high quality，and value for money.
Reply from Photobook Malaysia2021-08-12
Hi Wenchuan Lee, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Thanks for providing me the best platform to print out all my photos. Easy for me to create whatever i wanted for my personal collection. I have ordered photobook, photo canvas, photo magnet, photo wooden frame so mane times.
Reply from Photobook Malaysia2021-08-12
Hi Fatin, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
The whole experience through the photo book website and app were both user friendly. It was hassle free and an absolute delight to customise your photographs in an instant. My definite go to place to bring memories back to life through photographs and photobooks
Reply from Photobook Malaysia2021-08-12
Hi Visithra Gobinath, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I like the material of Photobook. Quality tip top. The best product I have brought. Good and high quality every product.
Reply from Photobook Malaysia2021-08-12
Hi Sya Kir, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Excellent idea for gifting, creating and keeping memories. Moreover you can unleash your creativity doing the photobook.
Reply from Photobook Malaysia2021-08-13
Hi Usha, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I love how this app provide many solution in one place. You can had almost everything just at your end of fingertips
Reply from Photobook Malaysia2021-08-13
Hi Shafiiq, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Photobook is your best choice as it's easy to use with simple steps to follow while creating your very personalised photo album and the high quality of the end product makes my repeating orders with Photobook.
Reply from Photobook Malaysia2021-08-13
Hi YS, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
😍photo books have different collections. Excellent quality. Fast shipping.
Reply from Photobook Malaysia2021-08-13
Hi Huey Li, thank you for giving us a 4-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I'm grateful with the existance of this website, make it easy for me to keep my memories in photo album. With recent purchase, the quality of picture is good. Fast delivery and secure packaging. No damage on pictures.
Reply from Photobook Malaysia2021-08-13
Hi a.nat, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
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