Popeyes Louisiana Kitchen (www.popeyes.com) has a 2.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I went back to Popeyes on Buenaventura Blvd. Normally get chicken in South Chase store but closed for renovations. Ordered 3 piece chicken the other day and received 2 pieces
Call store and they had me take a picture of receipt and top of box. Came back to store a few days later
Staff very pleasant and rectified it by giving me a 2 piece with roll. Thought that was nice but the chicken. Was terrible
It was tough. Hard to chew and tasted very dry. I love popeyes chicken. This was awful. I may never go back
J
Jeff White美国 · 1 review · Experienced 2026-07-27 ·
★★★★★
Ordered $5 3 pc chicken ,got 3 skinny…
Ordered $5 3 pc chicken ,got 3 skinny chicken wings, not like selection shown. Did not feel welcomed at order
R
Richard Brown英国 · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Don't order uber eats
Don't order uber eats. They turned up. Reception said they'd take it.. Nothing. We rung several times. No answer. Call uber. No help. Awful 40 euros down the drain. Don't order from them.
P
Peter美国 · 3 reviews · Experienced 2026-07-16 ·
★★★★★
I was so happy to see Popeye’s
I was so happy to see Popeye’s in Chelmsford MA reopen after the fire. I love their chicken, but I have a few negative comments. The food was delicious, but it took them about 30 minutes to deliver it in the store. The cooking crew was super busy but the manager seemed overwhelmed. They were also catering to the drive through and the phone in orders, disregarding the in store customers. We will go back in about a month to see if they have their act together, but I doubt they will, just like the last crew a few years ago.
Tired of everytime I order biscuits no type of jelly honey or nothing get put in the bag !!!! Now I’m sitting in a damn salon for more hours with mad biscuits & NO DAMN JJELLLLLLLLY
Popeyes grand coteau louisiana is the best yet ipy omg
D
Debra美国 · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Manager Pavan is unprofessional and rude.
I couldn't believe that I stood at the counter and no employee acknowledged me. Not even the manager Pavan. Then the manager put my bag on the counter in front of me without a word. I asked for sauce, still not a word. The manager. No receipt, so unable to leave a review. Their website makes it very difficult to reach anyone in customer service or corporate. Milford location , I would advise against.
Came to the store in New Iberia and the girl Toya deserves a raise everytime I come which is almost everyday she’s is an awesome greeter very sweet always the same attitude she’s one reason I come through drive thru
K
Kevin美国 · 7 reviews · Experienced 2026-07-21 ·
★★★★★
They got rid of the best thing they had…
They got rid of the best thing they had in the menu the chicken n rice bowl I can’t spell that word jambulyia or something like that. Last time I went to a Popeyes was the day they said they stopped serving it
Very Poor Customer Service Experience at Popeyes Waterloo
I am a regular customer at Popeyes Waterloo and I visit this restaurant almost every day. Unfortunately, I have repeatedly experienced poor customer service, especially from a staff member named Ashish.
His communication with customers is not professional, and his attitude and behaviour make customers feel uncomfortable. I have faced the same issue multiple times, and I believe this is something the management should seriously look into.
Popeyes is a well-known brand, but customer service plays a very important role in maintaining a good reputation. I request the management to review this situation and take appropriate action to improve the customer experience.
If I continue to experience the same behaviour in future, I will stop visiting this branch and will also not recommend it to my friends and family.
I hope Popeyes management takes this feedback seriously.
M
MMG美国 · 1 review · Experienced 2026-07-01 ·
★★★★★
YOUR APP CAUSES HUNDRWDS OF SPAM NOTICES FROM AUTO INSURANCE COMPANIES
I Iove Popeyes chicken , but I wish I had not signed up for the app. For weeks I have been getting a minimum of 5 offers for auto insurance a day. Blocking, spam reporting, unsubscribing which I never subscribed. I have weeks of recovery from surgery and this aggravation doesn't stop. I want Popeyes to be a viable company, but I must ask as what cost to their customers?
N
Nelson Martin美国 · 1 review · Experienced 2026-07-17 ·
★★★★★
Product
East bound Somerset Pa service plaza.
I'm a fan of the Red Beans and Rice, but this was a major disappointment. I ordered a large, but it was barely 3/4 full. Then it was only lukewarm and barely any beans. We were in a hurry so took it on the road.
Subject: Formal Complaint Regarding Unprofessional Customer Service at Popeyes – 622 Park Ave., Worcester, MA
Dear Regional Manager,
I am writing to formally report a very disappointing experience I had at the Popeyes restaurant located at 622 Park Ave., Worcester, MA.
While placing my order through the drive-thru, I ordered a chicken sandwich meal and then briefly asked my sister-in-law what she wanted before completing the order. Before I had a reasonable opportunity to finish, the employee taking my order, who appeared to be the manager, interrupted me and stated that I was “on a timer” and needed to place my order immediately.
I politely explained that there were no vehicles waiting behind me, yet she responded by telling me I would have to drive around if I wasn’t ready. Her tone was impatient, dismissive, and unprofessional throughout the interaction. Feeling rushed and uncomfortable, I simply told her to “give me what you have.” Even when I asked a basic question about the meal, her responses continued to reflect a lack of courtesy and professionalism.
I understand that drive-thru operations are timed and that employees are expected to work efficiently. However, those expectations should never come at the expense of treating customers with respect. A manager sets the standard for customer service, and the behavior I experienced fell well below what I would expect from someone in a leadership position.
This complaint is not about anyone’s nationality or background. It is solely about the manner in which I was treated as a paying customer. Every customer deserves to be spoken to with patience, professionalism, and respect.
I respectfully ask that this incident be reviewed and that appropriate coaching or corrective action be taken to ensure customers are treated with the level of service that reflects Popeyes’ standards.
Thank you for taking the time to review my concerns. I look forward to knowing that this matter will receive the attention it deserves.
Although the chicken is always on point, crispy, and delicious, the sides are what make the meal. THIS is a side I paid I think $3 for, red beans and rice, and got about 2 tablespoons of product. This has happened with their slaw, too. Totally not worth the price! Tried to attach picture but unable.
J
Jo mckenzie英国 · 2 reviews · Experienced 2026-07-17 ·
★★★★★
This is the second time I’ve ordered…
This is the second time I’ve ordered from Popeyes through Deliveroo, and once again my order was incomplete.
The first time, all of the sauces were missing. This time, on my son’s 11th birthday, two portions of 5 chicken tenders were missing. We were left with three large fries, five tenders and a few dips for 3 of us. Because it was his birthday, we gave him the only tenders that did arrive, which meant the rest of us went without.
To make matters worse, Deliveroo initially offered me an £8 refund, which I found insulting. After speaking to someone via chat, they increased it to £11, but that still doesn’t come close to covering what was missing or making up for the fact that it ruined our evening.
I want a full refund. We also paid for priority delivery, so there is no excuse that the delivery person gave our food to someone else. This is a Popeyes error. This is the second time Popeyes has failed to provide everything we paid for, and it feels like customers are being charged for food they never receive.
I’ll be coming into the restaurant later today to speak to the manager because this is completely unacceptable and very unfair. I would like a refund from them, however my main reason for going in is to make sure they are aware of what they are doing, and don’t ruin peoples nights AGAIN.
r
roy brock美国 · 1 review · Experienced 2026-07-16 ·
★★★★★
seems like the chicken is always…
seems like the chicken is always overcooked. biscuit was dry.