Mostly good with one concern
Awesome so far. Fast delivery, good product quality and resolution and a solid software and handlibg. Only bad thing is the instable video connection.
About Potensic
Data updated- Website
- www.potensic.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 120 reviews
- Replies to negative
- 66% (25/38)
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About this business
Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world.Customer Support: [email protected]
Written by the business, not verified by us.Is Potensic legit?
Potensic (www.potensic.com) has a 4.3 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional camera quality, stable flight performance even in harsh windy conditions, and the remarkably clear photographs captured during various outdoor flights. Consumers deeply appreciate the extremely helpful support team, intuitive beginner-friendly controls, and fast replacement service when unexpected accidents happen. However, some people mentioned experiencing frustratingly slow customer service response times, communication challenges, and completely unresolved technical difficulties with their devices. A few reviewers also noted persistent difficulties regarding faulty connection cables, unexpected equipment errors, and frustrating charging equipment failures during daily usage.
Auto-generated from all reviews of this business. For reference only.What people say
My product did not arrive
My product did not arrive, it was returned to the manufacturer through customs clearance. Do I need to receive my paid amount?
Reply from Potensic2024-08-07
Hello, We apologize for any inconvenience you've experienced. We've reached out to you via email at [email protected] to address your concerns. Please check your inbox, including your spam or junk folders, for our message. Our team is committed to resolving your issues and ensuring your satisfaction with our product. We appreciate your patience and understanding as we work to assist you. Best regards, Potensic Customer Support Team
Great but know what you want
The process of returning the product only to buy another more expensive model was hard and costly,I would of expected more help and the company to be happier I was purchasing and spending more. I stuck with what I had and the drone itself is fantastic,I am happy with it but wished I had the model up,I am looking forward to stepping up further down the line it is a great hobby to have from the get go and I would not hesitate to buy again,just be sure of what you want from the start.
Remote Does Work
I ordered a drone for my husband for Father's Day and was so excited to give it to him since he's been wanting one for a while now. He used it one time and now the remote will not turn on. We've tried charing it overnight thinking that it must be dead but nope, it no longer works. What a disappointment.
Reply from Potensic2024-07-18
Hello Daisy, We apologize for any inconvenience you've experienced. We've reached out to you via email at [email protected] to address your concerns. Please check your inbox, including your spam or junk folders, for our message. Our team is committed to resolving your issues and ensuring your satisfaction with our product. We appreciate your patience and understanding as we work to assist you. Best regards, Potensic Customer Support Team
All in all it's a good bundle for this…
All in all it's a good bundle for this price, I recommend to buy. :) I will not give five stars because of the followings: - plastic looks fragile and thin - camera sensor very small There are few things which are extraordinary compared to DJI mini 2 & 3: - charging hub has wall charger and will fully charge 3 batteries within 1,5 hours - way points and follow me options
I own two of there potensic mirage pro
I own two of there potensic mirage pro D50 Which is now the app is no longer supported I’ve emailed and just been blanked So now own two drones that can’t do anything as the app it’s used with don’t work
Reply from Potensic2024-05-15
Hi Tom, We apologize for the inconvenience you are experiencing with your D50 drones due to the app no longer being supported. Please contact our after-sales support team at [email protected]. They will be able to assist you further and provide you with the necessary support. Thank you
Doesn’t work… bad firmware?
First complaint is requiring a windows pc. Second is that only the included cable works, other USB A-C cables are not compatible. Main issue is after getting to site to activate and a firmware update, the unit does not work. GPS does not locate. Red malfunction light. Email to support not answered to date. Sorry I bought it.
Reply from Potensic2024-05-08
Hello Paul, We apologize for any inconvenience you've experienced and for the delay in our response. We've reached out to you via email at [email protected] to address your concerns. Please check your inbox, including your spam or junk folders, for our message. Our team is committed to resolving your issues and ensuring your satisfaction with our product. We appreciate your patience and understanding as we work to assist you. Best regards, Potensic Customer Support Team
Love the Atom
I am impressed with the Atom. Great image and the gimbal works great to reveal a solid image. I would highly recommend it. Good job Potensic!
Reply from Potensic2024-04-28
Hi Phillip, We apologize for the inconvenience. Please check your email and our CS team has helped you with the troubleshooting. If you have any questions, please contact us at [email protected]. Best, Potensic
Shipping,It was supposed to be 3-5…
Shipping,It was supposed to be 3-5 business days to receive RID-916,it took at least 10. Otherwise I am happy with my RID-916.
Reply from Potensic2024-04-23
Hi, sorry for any inconvenience caused by the delivery time, the order you placed is a pre-order, so the delivery time may vary from a normal order. Thank you for your understanding.
User friendly
Great drone for beginners and very user friendly
Great drone :)
Great drone :) Only silicone propellers would have been even better.
Atom 3 Axis Fly More Combo Connection Issues
I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I've already checked the antennas and they're fine and I came here.I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I've already checked the antennas and they're fine and seeing hsI bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I already checked the antennas and they are fine and looking towards I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I already checked the antennas and they are fine and looking towards the d.I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I've already checked the antennas and they're fine and looking towards the drone I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I already checked the antennas and they are fine and looking towards the drone andI bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I've already checked the antennas and they're fine and looking towards the drone and notI bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I've already checked the antennas and they're fine and looking towards the drone and I don't want to.I bought the Potensic Atom 3 Axis Fly More Combo, I liked it and it offers what it is for its price, the night camera is not good but it is really cheap so I am not complaining, but I have signal problems with the drone, I move it away only a few 500 meters and there are already signal problems, no matter where I am, City, countryside, mountain and it's always the same, with 27 satellites connected and it's always the same, and it frustrates me, I already checked the antennas and they are fine and looking towards the drone and it doesn't matter, it's always the same, I'm tired, I expected me to meet at least 4km of 6 km
Reply from Potensic2024-02-13
Hi Angel, firstly we are so sorry for the negative experience you had. To help clarify the issues better, could you please kindly write with more details about the transmission range issues to [email protected], such as the flight altitude, the firmware version you’ve got, so we can check it better and provide you with a solution ASAP, thanks.
The drone is good the app is not good…
The drone is good the app is not good enough
Reply from Potensic2024-02-10
Hi, thanks for your feedback. Kindly contact us at [email protected] if you have any issues or suggestions on the App.
No way
No I cannot do today
Reply from Potensic2024-02-06
Hi Chris, is there anything we can help with? Please feel free to contact us at [email protected] if you have any questions or need any assistance. Thank you
Atraso na entrega
delay in shipping. I cannot track the purchased product.
Reply from Potensic2024-01-29
Hi Rafael, sorry for any inconvenience caused, we confirmed your pacakge is in transit now, and the tracking details should be updated once it’s ready for local transshipment, if you haven’t received the delivery updates within 2 weeks, please contact us at [email protected], we will give you a reasonable solution. Thanks.
Ordered direct from the Potensic…
Ordered direct from the Potensic website. Shipped in plastic wrapping with no protection. You can only imagine the state of the box. Supposed to be a Santa present. No UK adapter fitting provided. [Refund of €15 was issued for this inconvenience however I'd have simply preferred the UK adapter fitting] Dji next time!
Reply from Potensic2024-01-12
Hi Sean, we apologize for the inconvenience caused. Have you ever taken pictures of the package you received? If yes, could you please send them to our CS team at [email protected]? We will help check and provide feedback soon, thanks.
No spare parts (including batteries)
I have a potensic dreamer 4k PRO, battery KO and THEY DON'T PRODUCE SPARE BATTERIES ANYMORE. AVOID THIS COMPANY.
Not so great
This drone was not good. It kept malfunctioning and was very sensitive.
Avoid this company!!
I bought the potensic d80 10 days ago. I only used it twice on the second flight I set it up as normal it had 16 satilites launched it and as soon as it got into the air it disconnected from the controller and flew itself off never to be seen again. The amazon seller just told me to go and look for it as the wouldn't be replacing it or refunding my money. Amazon just said there is nothing they can do and everytime I message potensic they just say don't worry about they will sort it. But don't say how or when. Do your research and look at the 1 star reviews on amazon as this is a common problem with their drones and they refuse to put things right. I've paid £200 for a case a controller and some spare propellers!!
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