Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world.Customer Support: [email protected]
Written by the business, not verified by us.Potensic (www.potensic.com) has a 4.3 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional camera quality, stable flight performance even in harsh windy conditions, and the remarkably clear photographs captured during various outdoor flights. Consumers deeply appreciate the extremely helpful support team, intuitive beginner-friendly controls, and fast replacement service when unexpected accidents happen. However, some people mentioned experiencing frustratingly slow customer service response times, communication challenges, and completely unresolved technical difficulties with their devices. A few reviewers also noted persistent difficulties regarding faulty connection cables, unexpected equipment errors, and frustrating charging equipment failures during daily usage.
Auto-generated from all reviews of this business. For reference only.Quick response in replacing malfunctioning RID-916. Immediate response and received replacement within 2-3 days. Did not want malfunctioning device returned. Excellent, professional, service. Went out of the way to solve problem.
I was never so impressed with any drone before but with ATOM SE my mind blown away with the flight quality and stability’s, customer care are great supportive.
Very solid little drone. Did research and came upon the Potensic ATOM. I bought an SE version and have not been disappointed. It's very well made, and equally reasonably prices. Potensic's customer service is top flight. I had an issue with an RID-916 broadcast module. They sent me a another without any issue. 100% recommend Potensic. A good option to DJI.
I woul dhave preffered to recieve everything lost due to the battery failure. I will have to get another SD card
Minor crash from a gust of wind while landing and the SD card release has jammed, forcing the SD card to be pulled out by tweezers, presumably now until eternity. I would have expected sturdier construction of this important operable part. Really disappointed.
Hi Chuck, firstly we are so sorry for the negative experience you had. To help clarify the issues better, could you please kindly write with more details about the transmission range issues to [email protected], such as the flight altitude, the firmware version you’ve got, so we can check it better and provide you with a solution ASAP, thanks.
Having eight Potensic drones says it all...
So far the drone has been great and easy to use. The buying experience was also great and I was well informed on the shipping progress throughout the purchase process.
The purchase was a straight forward internet purchase. I never heard of Potensic but saw one fly and loved it. It's a drone even I can fly, sometimes not so good. (my fault, not the drone)
All good. Thank You
Exactly as described. Deliver as expected and.product excellent
When it comes to customer service nowadays you wonder if some companies even care to keep their customers coming back. Well these guys know the value of repeat customers and they treat their customers with respect and really try to keep them happy. I had an issue with the drone that was sent to me for a Christmas gift. I emailed them and received a quick response and a resolution that made me very happy. Thank you Potensic. I’ll be back!
I use the Atom as a Content Creator and i am really Happy. Really good Support and the quality ist also really good. Everytime again.
Although the drone was covered by one year warranty and I had the drone for only three months. The drone would not fly. After providing all the flight logs, they did NOT want to replace it. Instead I had to purchase another one. I don’t recommend buying from potensic.
Hi Samantha, We sincerely apologize for the inconvenience you have experienced. Our Customer Service team has already responded to your concerns via email, outlining the steps taken to resolve the issue. According to our records, we provided you with options for both repair and replacement. If you are interested in pursuing the repair service under warranty, please contact our customer service at [email protected] to arrange this. We value your feedback and are committed to ensuring you receive satisfactory service. Should you have any further questions or need additional assistance, please do not hesitate to let us know. Thank you
Bought the atom fly more pack 370$. Tried to buy faster shipping right after purchase, nothing tried to cancel my order, nothing. Mind you I’ve already bought the drone off Amazon the next day, an it arrived the same day. They yet to get back to me until my 2nd drone was about to arrive they told me to return to sender.. that was 2 weeks ago, I’ve yet to see any true customer service, instead they’ll accuse you of keeping the drone because one’s connected to a email but as I’ve stated multiple time too them I had bought one after they took forever for them to reply an ship my order. If you’re in the market for a drone I DO NOT RECOMMEND Potensic. Their gear is faulty. Spent the extra money an go with DJI because how I was treated an the customer service was terrible.
Hi Elijah, We are truly sorry for the inconvenience and frustration you have experienced. We understand how disappointing this situation has been for you, and we appreciate your patience. Please check your email for a detailed response from our team at [email protected], where we outline the steps we are taking to resolve your concerns and make things right. Thank you for bringing this to our attention. We are committed to improving and ensuring a better experience for all our customers.
It is a very good product, well made, I racomand Potensic 3 axis for better stabilization. Perfect drone for someone that want to start.
Fast delivery, greatly appreciated, the surprise package was well worth it
Great company with absolutely perfect customer service. Quick response for the emails. Very polite. Highly recommend+++
Good service and speedy delivery
Easy to order, fast delivery, safe package.
279 reviews matching
DJI
Clippervacations
ETENWOLF
AECOJOY
MagicLight AI
Avaccess
kulfibeauty.com
Taja