Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world.Customer Support: [email protected]
Written by the business, not verified by us.Potensic (www.potensic.com) has a 4.3 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional camera quality, stable flight performance even in harsh windy conditions, and the remarkably clear photographs captured during various outdoor flights. Consumers deeply appreciate the extremely helpful support team, intuitive beginner-friendly controls, and fast replacement service when unexpected accidents happen. However, some people mentioned experiencing frustratingly slow customer service response times, communication challenges, and completely unresolved technical difficulties with their devices. A few reviewers also noted persistent difficulties regarding faulty connection cables, unexpected equipment errors, and frustrating charging equipment failures during daily usage.
Auto-generated from all reviews of this business. For reference only.Had my Atom 2 drone for 4 months without a problem until recently. The drone firmware wasn't updating so I contacted Potensic support. Within 12 hours it was fixed and my drone updated to the latest version. The drone's great and their support is knowledgeable and prompt.
Amazing customer support. Good quality/price ratio product
Probably the best support and customer service I have received in a long time. Quick to respond to enquiries and did everything to resolve an issue they could. Excellent products. Highly recommended.
I was pleasantly surprised at the quality of the Atom 2 and its controller. The layout of functions and the thoughtful software engineering make the operations simple. I only wish it had collision avoidance sensors, but I know that comes at a much higher price. Over all, I very happy with my purchase.
I bought a "Potensic Atom SE" as my first drone. It is a quality product with a low price point. A well crafted entry level UAS. I have been flying it for a while and at one point it malfunctioned. Don't get me wrong all drones have a possibility to malfunction, but how the company handles customer service is worth mentioning! Potensic Customer service is very good! I contacted them to help me with info on how I could repair the drone, and after a few rounds they decided to help me by sending me a new one to replace the malfunctioned little machine. All I got to do is send back the malfunctioned drone. So I did and the replacement arrived and I can fly again. They are very helpful and make the effort to take care of their customers. Way to go Potensic!
Customer service and getting parts sucks.
Hi Adam, We’re sorry to hear about your experience. Could you please reach out to us at [email protected] with the details of the issue? We’d be glad to assist you in resolving it. Best regards, The Potensic Team
This drone exceeds all expectations. For its size, its flight is stable even when ir is breezy, and the camera is great. The drone was delivered when it was supposed to be and the purchase process was simple and easy. Absolutely worth the price. I could not be happier with it.
Thank you so much for your wonderful feedback! We’re delighted to hear the drone has exceeded your expectations and that you’re happy with your purchase. Enjoy your flights! 🚀
Super fast shipping. Prompt emails. I was a little nervous to purchase from this company, but I went ahead because of all of the great YouTube reviews of the drone that I wanted (Atom 2). My done arrived earlier than expected. It was a great experience all around.
How easy it is to fly super fast shipping great product
I had an issue with my drone controller that unexpectedly went out. When I reached out to Potensic, their customer service team responded quickly and professionally. They didn’t give me the runaround—instead, they simply asked for a video/pictures to confirm what was happening. After reviewing, they immediately acknowledged that this should not have happened and sent me a replacement controller at no charge. The whole process was fast, smooth, and stress-free. It’s rare these days to find a company that stands so firmly behind their products. Potensic really impressed me, and I’ll definitely continue supporting them!
First the part that I didn't like. When you purchase CARE(their device insurance program) it doesnt say anything about paying extra for replacement. If you hit something and send them the broken drone, it will cost $35+ shipping. If you lose the drone then it's something like $135. I wasn't expecting this. Now lets get to the good part. I have Atom 2, it's an amazing drone. Camera, flight stability even with high wind conditions, AI futures are amazing. When I had issues with the drone(due to a collision with a tree), they did everything they promised and replaced it without a hassle. Never had issues with communication, they replied every email in 24 hours. Overall I'm satisfied with my experience with Potensic.
Website was easy to navigate and use. Lots of drones to choose from and easy to select the right one for me!
Company's technical suport is quick and responsive. After providing photos and describing my problem i'v been given posibility to buy spare parts. Drone itself is build well
Potensic Atom 2 – A Great Companion in the Sky! I’m genuinely impressed with what the Potensic Atom 2 offers. Flying this drone is a real pleasure – it’s stable, responsive, and the controls are intuitive even for beginners. The app works smoothly and is easy to navigate. One big plus is its compact design. Folded, it fits easily into a backpack, yet it feels solid and well-built. Even in moderate wind, it holds its position well and behaves reliably. The camera delivers very good performance — the image is sharp, and the stabilization does a great job. For casual filming and photography, it’s perfect. In my opinion, it’s an excellent value for the money. If you’re looking for a lightweight and reliable drone for everyday flying, the Potensic Atom 2 won’t disappoint.
fast delivery, intact package, the drone is very stable, camara make incredible videos , the intelligent features are amazing, the rc is very nice and high quality materials. the app is very friendly..
Fast shipping, easy transaction. Great product!
Drone is not as spectacular as described.. it functions ok. Distance is no where near advertisement says. Video quality is bottom shelf for the price point.. battery at best last 15 minutes. Disappointed at best.. definitely feel over sold and under purchased
Dear Customer, we’re sorry to hear that the drone didn’t fully meet your expectations. Please note that the flight distance can be affected by the surrounding environment, so we recommend flying in open outdoor areas free from interference for the best performance. For battery life, please make sure the battery is fully charged before each flight. If you continue to experience any issues, our customer support team will be glad to assist — you can reach us at [email protected]
They are more concerned about selling out their old drones with a website that jumps around when going to order. So you p u end up with the wrong drone. Then they don't allow canceling even one minute after the sale. Return cost you shipping and $25 fee plus I think a percentage of sale price. Battery has 5 minute usable fly time
We’re truly sorry to hear about your negative experience and understand how frustrating this must have been. Please note that our return and cancellation policies are outlined on the website, but we absolutely don’t want you to feel unsupported. Kindly reach out to us at [email protected] with your order information — our customer support team will look into your case and help resolve it as best as possible.
The Atom 2 is "rock solid" in stability. I purchased the unit to help with my hiking video. I needed to use it under a tree cover, near limbs and leaves and get stable video -- could not have functioned better. The video was taken in a confined area and the stability of the camera/video was amazing!
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